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I tried to connect a new iPhone 6s to iTunes today and discovered that my laptop is no longer recognizing my iPad or the new iPhone and they do not show up as devices in iTunes.
iPad Air 2 Wi-Fi, iOS 9.3.1
I believe I had tried all of the suggested fixes to get mt win10 pc to recognize my iPhone 5s but after a lot of searching and frustration my pc would not even charge, it was as though the phone was not connected at all. (yes I tried several cords) I don't know why I didn't think of it sooner but then i tried the compatibility mode on the AppleMobilityDeviceS as shown below and it worked. 🙂 For me anyway.
You need the latest version of iTunes (12.3). If you already have it see: If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
Thanks for the feedback.
I have the latest software on all devices. I have run the Device diagnostic on my PC and it says that the iPad isn't connected, same for the iPhone.
I have tried changing the lighting cable, tried different USB slots, rebooted my computer and the iPad.
It was working yesterday so it "appears" to be related to connection of my new iPhone but I can't understand why this would also affect the iPad.
Try this on one of your devices and if it works then the other
Sign out of Find iDevice
Sign out of iCloud
Restart the device
Restart your iPhone, iPad, or iPod touch - Apple Support
Reboot the PC
Sign back in to the iDevice and then try again
See if anything changes
Unfortunately nothing has changed. One thing to note. The phone connects to Windows "Phone Companion" when I connect the device which I have never seen before. his Windows software seems to recognize it as an iPhone and even knows how much memory it has left. It also gives me Windows options for transferring photos etc. Still not visible in iTunes and not one of the connected devices.
Try this fix.
http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows
This likely has nothing to do with your new phone due to the ipad no longer connecting.
This is likely a driver issue on the pc.
Thanks for the link.
I followed everything BUT I cannot find the "Drivers" in the list. When I run a diagnostic to check the drivers, it says that the PC is using the latest drivers.
Try this tip from fellow ASC User turingtest2.
Try the following:
Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.
Worked for me .... tx bryan ....
Chris. Great post. Tried lookimg everywhere to solve this problem. This worked a treat
For those who just upgraded to Windows 10 Creators Update, this solution works as well.
My iPad/iPhone stopped working after the Windows 10 Creators Update.
Ok
Apple Devices no longer recognized by Windows 10
