I bought my Macbook Pro two weeks back, and since the first day of purchase I have observed that my 'G' key on the keyboard has been a bit loose. This is not expected from an Apple product. Please guide me to prevent it from getting worse.
MacBook Pro with Retina display
If you have an Apple retail store nearby, take it back. Depending on your country it may still be covered by a returns agreement. Otherwise, or if you don't have easy access, inform the seller immediately and ask their intentions.
Definitely return to an apple store, if its new you have one years service, repair and support, more if you purchase extra.
Thanks for adding to the help. The point about nationality is that in the UK (and I believe, the EU) you have 28 days in which you can return goods for exchange or refund. In other countries it is 14 days. In some, India for example, the waters are very muddy indeed.
Hi! Thanks for all your suggestions earlier.
So my key has gotten a bit worse. I'll be contacting my nearest store soon. But the thing is that I'd bought my MacBook from Dubai, and not from India (country of residence). So I'm hoping that it won't be that big of an issue.
A couple of weeks after I received my then new Late 2011 MBP, the Tab key fell off. Took it in and was told that a) it was my fault, b) it was a cosmetic defect, c) warranty did not cover it and d) repair would be on my dime, require a replacement of the whole top case of the new computer and would cost around $700 USD.
So I visited ReplacementLaptopKeys.com, purchased a Tab keycap for $5, popped it in when it arrived and have worked happily ever after.
Good luck with your case.
Loose key on the keyboard
