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matthewtommasi
Level 1 (4 points)
Publishing

Q: Cover art not displaying correctly in iTunes

Hello

 

My cover art is not displaying correctly in iTunes, it is displaying with a black background and jagged edges - https://itunes.apple.com/au/podcast/born-to-kick-arse-podcast/id1097445993?mt=2

 

It should look like this (white background, clearer, crisper) - http://borntokickarse.com/wp-content/uploads/2016/04/iTunes-logo.png

 

 

 

How can I fix this?

 

Thanks!

MacBook Air, Mac OS X (10.7.2)

Posted on Apr 9, 2016 5:11 AM

by Roger Wilmut1,Solvedanswer
Roger Wilmut1 Roger Wilmut1
Level 9 (78,562 points)
iTunes
A:

Your image is a PNG in RGB with an alpha channel. The surround area above and below the logo is transparent:

 

Screen Shot 2016-04-09 at 15.55.37.jpg

If you flatten the alpha channel the transparent area is purple. I imagine what is happening in the Store page is that the transparency is letting through a black background. You need to flatten the image to remove the transparency and convert the purple to white. When you have changed it you should change the filename, upload it and change the URL in the feed, as otherwise the Store, which caches the image, will have no way of knowing it's changed. It can take some days for the change to appear.

Posted on Apr 9, 2016 4:49 PM

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matthewtommasi

Q: Cover art not displaying correctly in iTunes

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  • Helpful answers

  • by Roger Wilmut1,Solvedanswer

    Roger Wilmut1 Roger Wilmut1 Apr 9, 2016 4:49 PM in response to matthewtommasi
    Level 9 (78,562 points)
    iTunes
    Apr 9, 2016 4:49 PM in response to matthewtommasi

    Your image is a PNG in RGB with an alpha channel. The surround area above and below the logo is transparent:

     

    Screen Shot 2016-04-09 at 15.55.37.jpg

    If you flatten the alpha channel the transparent area is purple. I imagine what is happening in the Store page is that the transparency is letting through a black background. You need to flatten the image to remove the transparency and convert the purple to white. When you have changed it you should change the filename, upload it and change the URL in the feed, as otherwise the Store, which caches the image, will have no way of knowing it's changed. It can take some days for the change to appear.

  • by matthewtommasi,

    matthewtommasi matthewtommasi Apr 9, 2016 4:51 PM in response to Roger Wilmut1
    Level 1 (4 points)
    Publishing
    Apr 9, 2016 4:51 PM in response to Roger Wilmut1

    Thanks very much Roger for taking the time to analyse this issue and reply - everything is now displaying as it should.

     

    I will pay it forward.

     

    Thanks again!!!