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2013 iMac started suddenly shutting down

My Late 2012 27" iMac (bought in 2013) has suddenly started shutting down with no warning. The only way to start it again is to unplug the mains cord and wait a few minutes and plug it back in. The shutdowns are completely random. I have run EtreCheck, and below is the report. I can't see anything obvious myself that is causing the issue. Has anyone any idea as to what is causing this? There are lots of other people reporting the same problem, with no definitive solution.


EtreCheck version: 2.9.10 (261)

Report generated 2016-04-07 19:51:06

Download EtreCheck from https://etrecheck.com

Runtime 2:41

Performance: Excellent



Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.



Problem: Other problem

Description:

Mac shuts down without warning. Won’t re-start until it’s been left a while.



Hardware Information: ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 3.4 GHz Intel Core i7 CPU: 4-core

24 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: Unknown

Video Information: ⓘ

NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

iMac 2560 x 1440

BenQ G2410HD 1920 x 1080 @ 60 Hz



System Software: ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour



Disk Information: ⓘ

APPLE HDD ST1000DM003 disk1 : (1 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 1.11 TB (729.40 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.35 GB Online



APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 1.11 TB (729.40 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.35 GB Online



USB Information: ⓘ

Apple, Inc. Keyboard Hub

Logitech USB Receiver

Fitbit Inc. Fitbit Base Station

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

VLI Labs, Inc. USB 3.0 HUB

VLI Labs, Inc. USB 3.0 HUB

HGST Touro Mobile 3.0 1 TB

EFI (disk3s1) <not mounted> : 210 MB

Backup (disk3s2) /Volumes/Backup : 999.86 GB (82.13 GB free)

VIA Labs, Inc. USB3.0 Hub 64.02 GB

Lexar USB Flash Drive 64.02 GB

Lexar (disk4s1) /Volumes/Lexar : 64.02 GB (26.19 GB free)

MediaTek Inc MT1956

VIA Labs, Inc. USB2.0 Hub



Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus



Configuration files: ⓘ

/etc/sysctl.conf - File exists but not expected

/etc/hosts - Count: 2



Gatekeeper: ⓘ

Mac App Store and identified developers



Kernel Extensions: ⓘ

/Applications/AVG AntiVirus.app

[loaded] com.avg.Antivirus.OnAccess.kext (2015.0 - SDK 10.8 - 2016-04-07) [Support]



/Applications/MacX Video Converter Pro.app

[not loaded] com.macxdvd.driver.goodSysAudioCapture (1 - SDK 10.10 - 2015-05-22) [Support]



/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]

[not loaded] com.parallels.kext.netbridge (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]

[not loaded] com.parallels.kext.usbconnect (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]

[not loaded] com.parallels.kext.vnic (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]



/Applications/Toast 12 Titanium/Toast Titanium.app

[not loaded] com.roxio.TDIXController (2.0 - 2016-02-06) [Support]



/Library/Extensions

[loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8 - 2016-04-05) [Support]

[loaded] com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8 - 2016-04-05) [Support]

[loaded] com.globaldelight.driver.Boom2Device (1.1 - SDK 10.10 - 2016-04-05) [Support]

[loaded] com.globaldelight.driver.BoomDevice (1.3 - SDK 10.9 - 2016-04-05) [Support]



/System/Library/Extensions

[not loaded] com.Greatdy.driver.SystemAudioCapture (1.0.0 - SDK 10.8 - 2016-04-05) [Support]

[not loaded] com.livescribe.kext.LivescribeSmartpen (1 - 2016-04-05) [Support]

[not loaded] com.makemkv.kext.daspi (1.5 - 2016-04-05) [Support]

[not loaded] com.nike.sportwatch (1.0.0 - 2016-04-05) [Support]

[loaded] com.nvidia.CUDA (1.1.0 - 2016-04-05) [Support]



System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 156 Apple tasks

[running] 73 Apple tasks



System Launch Daemons: ⓘ

[not loaded] 45 Apple tasks

[loaded] 156 Apple tasks

[running] 87 Apple tasks



Launch Agents: ⓘ

[running] com.Logitech.Control Center.Daemon.plist (2014-06-19) [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-10-13) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2015-10-13) [Support]

[failed] com.apple.fonts.plist

[running] com.avg.Antivirus.gui.plist (2014-09-29) [Support]

[running] com.epson.epw.agent.plist (2008-11-14) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

[running] com.huion.HuionTabletConsole.agent.plist (2014-12-26) [Support]

[loaded] com.nvidia.CUDASoftwareUpdate.plist (2016-04-07) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2013-08-22) [Support]



Launch Daemons: ⓘ

[loaded] com.adobe.SwitchBoard.plist (2013-08-22) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2015-10-13) [Support]

[loaded] com.adobe.agsservice.plist (2015-08-31) [Support]

[loaded] com.adobe.fpsaud.plist (2015-10-15) [Support]

[loaded] com.atlassian.SourceTreePrivilegedHelper2.plist (2014-07-06) [Support]

[running] com.autodesk.backburner_manager.plist (2011-08-31) [Support]

[running] com.autodesk.backburner_server.plist (2011-08-31) [Support]

[loaded] com.autodesk.backburner_start.plist (2011-08-31) [Support]

[loaded] com.avg.Antivirus.crashpad.plist (2015-09-17) [Support]

[running] com.avg.Antivirus.infosd.plist (2014-09-29) [Support]

[running] com.avg.Antivirus.services.plist (2014-09-29) [Support]

[running] com.backblaze.bzserv.plist (2015-11-07) [Support]

[loaded] com.barebones.authd.plist (2013-08-22) [Support]

[loaded] com.cocoatech.pathfinder.SMFHelper7.plist (2015-10-29) [Support]

[running] com.fitbit.galileod.plist (2013-10-22) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]

[running] com.insynchq.insync.daemon.plist (2014-03-18) [Support]

[running] com.livescribe.PenCommService.plist (2014-11-16) [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-03-01) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-02-29) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2015-03-04) [Support]

[loaded] com.nvidia.cuda.launcher.plist (2016-02-03) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2013-08-22) [Support]

[loaded] com.purevpn.macapp.HelperTool.plist (2015-11-18) [Support]

[loaded] com.sharpcast.xfsmond.plist (2013-11-25) [Support]

[loaded] jp.co.canon.MasterInstaller.plist (2014-08-29) [Support]



User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2013-08-22) [Support]

[failed] com.adobe.ARM.[...].plist (2013-08-22) [Support]

[failed] com.amazon.cloud-player.plist (2014-06-12) [Support]

[running] com.amazon.music.plist (2016-04-03) [Support]

[running] com.backblaze.bzbmenu.plist (2016-04-07) [Support]

[failed] com.crashplan.engine.plist (2015-11-04) [Support]

[loaded] com.f-secure.sync.BTCloud.plist (2013-12-20) [Support]

[running] com.spotify.webhelper.plist (2016-04-07) [Support]



User Login Items: ⓘ

CheatSheet Application (/Applications/CheatSheet.app)

iSyncr Application (/Applications/iSyncr.app)

OneTime UNKNOWN (missing value)

Moveslink2 Application (/Applications/Moveslink2.app)

Boom UNKNOWN (missing value)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

Google Drive Application (/Applications/Google Drive.app)

Path Finder Application (/Applications/Path Finder.app)

Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

Espionage UNKNOWN (missing value)

Skype Application (/Applications/Skype.app)

Voila Application (/Applications/Voila.app)

BT Cloud Application (/Applications/BT Cloud.app)

BT Cloud Application (/Applications/BT Cloud.app/Contents/MacOS/BT Cloud.app)

Insync Application (/Applications/Insync.app)

Plex Media Server Application (/Applications/Plex Media Server.app)

Box Sync Application (/Applications/Box Sync.app)

Garmin ANT Agent UNKNOWN (missing value)

Dropzone UNKNOWN (missing value)

Canon IJ Network Scanner Selector EX Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

ClipBuddy Application (/Applications/ClipBuddy.app)

AVG AntiVirus Application (/Applications/AVG AntiVirus.app)

Sony Ericsson Bridge Helper Application Hidden (~/Library/Application Support/Sony Ericsson Bridge for Mac/Sony Ericsson Bridge Helper.app)

TweetDeck Application (/Applications/TweetDeck.app)

EvernoteHelper UNKNOWN (missing value)

Livescribe AutoLaunch Application (/Applications/Echo Desktop.app/Contents/MacOS/Pen Auto Launcher.app)

Fitbit Connect Menubar Helper UNKNOWN (missing value)

Spotify Application Hidden (/Applications/Spotify.app)

MagicMenu Application (/Applications/StuffIt Archive Manager.app/Contents/MacOS/MagicMenu.app)

CrashPlan menu bar UNKNOWN (missing value)

CleanMyMac 3 Menu UNKNOWN (missing value)

CrashPlan menu bar UNKNOWN (missing value)

Espionage Application (/Applications/Espionage.app)

EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

Dashlane Application (/Applications/Dashlane.app)

Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

Playback Server Application (/Applications/Playback.app/Contents/Resources/Playback Server.app)

MediaFire Desktop Application (/Applications/MediaFire Desktop.app)

MacUpdate Desktop Application Hidden (/Applications/MacUpdate Desktop.app)

Content Manager Assistant UNKNOWN (missing value)



Other Apps: ⓘ

[running] Suunto.Moveslink2.2912

[running] com.JRTStudio.iSyncrWiFi.90912

[running] com.adobe.acc.AdobeDesktopService.248992.AD303842-3011-409C-BBDE-018D87D4389B

[running] com.adobe.accmac.247072

[running] com.aptonic.Dropzone3.73632

[loaded] com.aptonic.LaunchAtLogin

[running] com.box.sync.3232

[running] com.cocoatech.PathFinder.105952

[running] com.dashlane.DashlaneAgent

[loaded] com.dashlane.DashlaneAutoStartHelper

[running] com.etresoft.EtreCheck.467872

[running] com.evernote.EvernoteHelper.101792

[running] com.fsecure.sync.BTCloud.64672

[running] com.garmin.renu.service.82272

[running] com.getdropbox.dropbox.73312

[running] com.globaldelight.VoilaCapture

[running] com.globaldelight.VoilaMAS.125792

[running] com.google.Chrome.85152

[running] com.google.GoogleDrive.85472

[running] com.google.android.mtpagent.148512

[running] com.gopro.GoPro-Studio-GoPro-Importer

[running] com.insynchq.insync.135712

[running] com.macupdate.desktop6.93152

[running] com.mediaatelier.CheatSheet.67872

[running] com.mediafire.desktop.7712

[running] com.ondesoft.clipbuddy.68832

[running] com.plexapp.plexmediaserver.108192

[running] com.skype.skype.111072

[running] com.sonyericsson.Sony-Ericsson-Bridge-Helper.149792

[running] com.spotify.client.112032

[running] com.stuffit.MagicMenu.153312

[running] com.taoeffect.Espionage3.426592

[running] com.twitter.TweetDeck.116512

[running] com.yazsoft.PlaybackMenu.159072

[running] com.yazsoft.PlaybackServer.153952

[running] jp.co.canon.ij.CNSSelectorAgent.158432

[loaded] 409 Apple tasks

[running] 230 Apple tasks



Internet Plug-ins: ⓘ

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-14) [Support]

Google Earth Web Plug-in: 7.1 (2015-06-02) [Support]

Default Browser: 601 - SDK 10.11 (2016-01-25)

AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-13) [Support]

Flip4Mac WMV Plugin: 3.3.7.3 - SDK 10.7 (2016-02-24) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2015-10-13) [Support]

FlashPlayer-10.6: 19.0.0.226 - SDK 10.6 (2015-10-23) [Support]

AmazonMP3DownloaderPlugin101749: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2013-08-24) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-16) [Support]

QuickTime Plugin: 7.7.3 (2016-01-25)

Flash Player: 19.0.0.226 - SDK 10.6 (2015-10-23) Outdated! Update

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-27) [Support]

AdobePDFViewer: 10.1.1 (2013-08-22) [Support]

GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]

EPPEX Plugin: 10.0 (2013-09-13) [Support]

JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-07) Check version



User internet Plug-ins: ⓘ

Folx3Plugin: Unknown



Safari Extensions: ⓘ

Dashlane (2015-09-29)

OpenIE (2013-08-24)



3rd Party Preference Panes: ⓘ

Backblaze Backup (2015-11-07) [Support]

CUDA Preferences (2016-02-03) [Support]

Flash Player (2015-10-15) [Support]

Flip4Mac WMV (2016-02-24) [Support]

FUSE for OS X (OSXFUSE) (2016-01-18) [Support]

Java (2016-02-07) [Support]

Logitech Control Center (2014-12-01) [Support]



Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 1.11 TB Disk used: 382.42 GB

Destinations:

Backup [Local]

Total size: 999.86 GB

Total number of backups: 133

Oldest backup: 28/08/2013, 04:08

Last backup: 06/04/2016, 16:13

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 382.42 GB X 3)



Top Processes by CPU: ⓘ

47% Spotify Helper(2)

9% Spotify

6% mdworker(16)

5% Google Chrome Helper(26)

4% WindowServer



Top Processes by Memory: ⓘ

2.45 GB Google Chrome Helper(25)

1.37 GB kernel_task

418 MB mdworker(15)

369 MB launcher

295 MB Spotify Helper(2)



Virtual Memory Information: ⓘ

12.00 GB Free RAM

12.00 GB Used RAM (5.64 GB Cached)

0 B Swap Used



Diagnostics Information: ⓘ

Apr 7, 2016, 07:43:50 PM Self test - passed

Apr 6, 2016, 05:29:37 PM ~/Library/Logs/DiagnosticReports/launcher_2016-04-06-172937_[redacted].crash

com.fsecure.sync.BTCloud - /Applications/BT Cloud.app/Contents/MacOS/launcher

Apr 5, 2016, 06:43:40 PM ~/Library/Logs/DiagnosticReports/garcon_2016-04-05-184340_[redacted].crash

com.getdropbox.dropbox.garcon - /Applications/Dropbox.app/Contents/PlugIns/garcon.appex/Contents/MacOS/garcon

Posted on Apr 9, 2016 10:43 AM

Reply
12 replies

Apr 13, 2016 3:19 AM in response to rkaufmann87

Having had no issues for a few days, it has just happened again twice in the last hour. Here is a latest EtreCheck report:


EtreCheck version: 2.9.10 (261)

Report generated 2016-04-13 11:17:44

Download EtreCheck from https://etrecheck.com

Runtime 1:49

Performance: Excellent



Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.



Problem: Other problem

Description:

Mac Keeps shutting down without warning.



Hardware Information: ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 3.4 GHz Intel Core i7 CPU: 4-core

24 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: Unknown

Video Information: ⓘ

NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

iMac 2560 x 1440

BenQ G2410HD 1920 x 1080 @ 60 Hz



System Software: ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour



Disk Information: ⓘ

APPLE HDD ST1000DM003 disk1 : (1 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 1.11 TB (719.48 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.35 GB Online



APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 1.11 TB (719.48 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.35 GB Online



USB Information: ⓘ

Apple, Inc. Keyboard Hub

Logitech USB Receiver

Apple Inc. Apple Keyboard

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

VLI Labs, Inc. USB 3.0 HUB

VLI Labs, Inc. USB 3.0 HUB

HGST Touro Mobile 3.0 1 TB

EFI (disk3s1) <not mounted> : 210 MB

Backup (disk3s2) /Volumes/Backup : 999.86 GB (67.77 GB free)

MediaTek Inc MT1956



Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus



Configuration files: ⓘ

/etc/sysctl.conf - File exists but not expected

/etc/hosts - Count: 2



Gatekeeper: ⓘ

Mac App Store and identified developers



Kernel Extensions: ⓘ

/Applications/MacX Video Converter Pro.app

[not loaded] com.macxdvd.driver.goodSysAudioCapture (1 - SDK 10.10 - 2015-05-22) [Support]



/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]

[not loaded] com.parallels.kext.netbridge (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]

[not loaded] com.parallels.kext.usbconnect (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]

[not loaded] com.parallels.kext.vnic (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]



/Library/Extensions

[loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8 - 2016-04-05) [Support]

[loaded] com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8 - 2016-04-05) [Support]

[loaded] com.globaldelight.driver.Boom2Device (1.1 - SDK 10.10 - 2016-04-05) [Support]

[loaded] com.globaldelight.driver.BoomDevice (1.3 - SDK 10.9 - 2016-04-05) [Support]



/System/Library/Extensions

[not loaded] com.Greatdy.driver.SystemAudioCapture (1.0.0 - SDK 10.8 - 2016-04-05) [Support]

[not loaded] com.livescribe.kext.LivescribeSmartpen (1 - 2016-04-05) [Support]

[not loaded] com.makemkv.kext.daspi (1.5 - 2016-04-05) [Support]

[not loaded] com.nike.sportwatch (1.0.0 - 2016-04-05) [Support]

[loaded] com.nvidia.CUDA (1.1.0 - 2016-04-05) [Support]



~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0 - 2015-02-27) [Support]



System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 158 Apple tasks

[running] 71 Apple tasks



System Launch Daemons: ⓘ

[not loaded] 45 Apple tasks

[loaded] 157 Apple tasks

[running] 86 Apple tasks



Launch Agents: ⓘ

[running] com.Logitech.Control Center.Daemon.plist (2014-06-19) [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-10-13) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2015-10-13) [Support]

[failed] com.apple.fonts.plist

[running] com.epson.epw.agent.plist (2008-11-14) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

[running] com.huion.HuionTabletConsole.agent.plist (2014-12-26) [Support]

[loaded] com.nvidia.CUDASoftwareUpdate.plist (2016-04-13) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2013-08-22) [Support]



Launch Daemons: ⓘ

[loaded] com.adobe.SwitchBoard.plist (2013-08-22) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2015-10-13) [Support]

[loaded] com.adobe.agsservice.plist (2015-08-31) [Support]

[loaded] com.adobe.fpsaud.plist (2016-04-05) [Support]

[running] com.autodesk.backburner_manager.plist (2011-08-31) [Support]

[running] com.autodesk.backburner_server.plist (2011-08-31) [Support]

[loaded] com.autodesk.backburner_start.plist (2011-08-31) [Support]

[running] com.backblaze.bzserv.plist (2015-11-07) [Support]

[loaded] com.barebones.authd.plist (2013-08-22) [Support]

[loaded] com.cocoatech.pathfinder.SMFHelper7.plist (2016-04-09) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]

[running] com.insynchq.insync.daemon.plist (2014-03-18) [Support]

[running] com.livescribe.PenCommService.plist (2014-11-16) [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-03-01) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-02-29) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2015-03-04) [Support]

[loaded] com.nvidia.cuda.launcher.plist (2016-02-03) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2013-08-22) [Support]

[loaded] com.purevpn.macapp.HelperTool.plist (2015-11-18) [Support]

[loaded] com.sharpcast.xfsmond.plist (2013-11-25) [Support]

[loaded] jp.co.canon.MasterInstaller.plist (2014-08-29) [Support]



User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2013-08-22) [Support]

[failed] com.adobe.ARM.[...].plist (2013-08-22) [Support]

[failed] com.amazon.cloud-player.plist (2014-06-12) [Support]

[running] com.amazon.music.plist (2016-04-03) [Support]

[running] com.backblaze.bzbmenu.plist (2016-04-13) [Support]

[failed] com.crashplan.engine.plist (2015-11-04) [Support]

[loaded] com.f-secure.sync.BTCloud.plist (2013-12-20) [Support]

[running] com.spotify.webhelper.plist (2016-04-13) [Support]



User Login Items: ⓘ

CheatSheet Application (/Applications/CheatSheet.app)

iSyncr Application (/Applications/iSyncr.app)

OneTime UNKNOWN (missing value)

Moveslink2 Application (/Applications/Moveslink2.app)

Boom UNKNOWN (missing value)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

Google Drive Application (/Applications/Google Drive.app)

Path Finder Application (/Applications/Path Finder.app)

Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

Espionage UNKNOWN (missing value)

Skype Application (/Applications/Skype.app)

Voila Application (/Applications/Voila.app)

BT Cloud Application (/Applications/BT Cloud.app)

BT Cloud Application (/Applications/BT Cloud.app/Contents/MacOS/BT Cloud.app)

Insync Application (/Applications/Insync.app)

Plex Media Server Application (/Applications/Plex Media Server.app)

Box Sync Application (/Applications/Box Sync.app)

Garmin ANT Agent UNKNOWN (missing value)

Dropzone UNKNOWN (missing value)

Canon IJ Network Scanner Selector EX Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

ClipBuddy Application (/Applications/ClipBuddy.app)

AVG AntiVirus UNKNOWN (missing value)

Sony Ericsson Bridge Helper Application Hidden (~/Library/Application Support/Sony Ericsson Bridge for Mac/Sony Ericsson Bridge Helper.app)

TweetDeck Application (/Applications/TweetDeck.app)

EvernoteHelper UNKNOWN (missing value)

Livescribe AutoLaunch Application (/Applications/Echo Desktop.app/Contents/MacOS/Pen Auto Launcher.app)

Spotify Application Hidden (/Applications/Spotify.app)

MagicMenu Application (/Applications/StuffIt Archive Manager.app/Contents/MacOS/MagicMenu.app)

CrashPlan menu bar UNKNOWN (missing value)

CleanMyMac 3 Menu UNKNOWN Hidden (missing value)

CrashPlan menu bar UNKNOWN (missing value)

Espionage Application (/Applications/Espionage.app)

EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

Dashlane Application (/Applications/Dashlane.app)

Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

MediaFire Desktop Application (/Applications/MediaFire Desktop.app)

Playback Server Application (/Applications/Playback.app/Contents/Resources/Playback Server.app)

MacUpdate Desktop Application Hidden (/Applications/MacUpdate Desktop.app)

Content Manager Assistant UNKNOWN (missing value)



Other Apps: ⓘ

[running] Suunto.Moveslink2.52192

[running] com.JRTStudio.iSyncrWiFi.90912

[running] com.adobe.acc.AdobeDesktopService.248992.1B54A50A-7BFF-4029-B41F-6A5F8BCD18D2

[running] com.adobe.accmac.247072

[running] com.aptonic.Dropzone3.73632

[loaded] com.aptonic.LaunchAtLogin

[running] com.box.sync.3232

[loaded] com.cocoatech.PathFinder.105952

[loaded] com.dashlane.Dashlane.375712

[running] com.dashlane.DashlaneAgent

[loaded] com.dashlane.DashlaneAutoStartHelper

[running] com.etresoft.EtreCheck.467872

[running] com.evernote.EvernoteHelper.101792

[running] com.fsecure.sync.BTCloud.64672

[running] com.garmin.renu.service.82272

[running] com.getdropbox.dropbox.73312

[running] com.globaldelight.VoilaCapture

[loaded] com.globaldelight.VoilaMAS.125792

[running] com.google.GoogleDrive.85472

[running] com.google.android.mtpagent.148512

[running] com.gopro.GoPro-Studio-GoPro-Importer

[running] com.insynchq.insync.135712

[running] com.macupdate.desktop6.93152

[running] com.mediaatelier.CheatSheet.67872

[running] com.mediafire.desktop.7712

[loaded] com.ondesoft.clipbuddy.68832

[running] com.plexapp.plexmediaserver.108192

[loaded] com.skype.skype.111072

[running] com.sonyericsson.Sony-Ericsson-Bridge-Helper.149792

[loaded] com.spotify.client.112032

[running] com.stuffit.MagicMenu.153312

[running] com.taoeffect.Espionage3.426592

[loaded] com.twitter.TweetDeck.116512

[running] com.yazsoft.PlaybackMenu.159072

[running] com.yazsoft.PlaybackServer.153952

[loaded] de.filezilla.77152

[running] jp.co.canon.ij.CNSSelectorAgent.158432

[loaded] 419 Apple tasks

[running] 218 Apple tasks



Internet Plug-ins: ⓘ

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-14) [Support]

Google Earth Web Plug-in: 7.1 (2015-06-02) [Support]

Default Browser: 601 - SDK 10.11 (2016-01-25)

AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-13) [Support]

Flip4Mac WMV Plugin: 3.3.7.3 - SDK 10.7 (2016-02-24) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2015-10-13) [Support]

FlashPlayer-10.6: 19.0.0.226 - SDK 10.6 (2015-10-23) [Support]

AmazonMP3DownloaderPlugin101749: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2013-08-24) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-16) [Support]

QuickTime Plugin: 7.7.3 (2016-01-25)

Flash Player: 19.0.0.226 - SDK 10.6 (2015-10-23) Outdated! Update

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

PepperFlashPlayer: 21.0.0.213 - SDK 10.6 (2016-04-08) [Support]

AdobePDFViewer: 10.1.1 (2013-08-22) [Support]

GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]

SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-27) [Support]

EPPEX Plugin: 10.0 (2013-09-13) [Support]

JavaAppletPlugin: Java 8 Update 77 build 03 (2016-04-13) Check version



User internet Plug-ins: ⓘ

Folx3Plugin: Unknown



Safari Extensions: ⓘ

Dashlane (2015-09-29)

OpenIE (2013-08-24)



3rd Party Preference Panes: ⓘ

Backblaze Backup (2015-11-07) [Support]

CUDA Preferences (2016-02-03) [Support]

Flash Player (2016-04-05) [Support]

Flip4Mac WMV (2016-02-24) [Support]

FUSE for OS X (OSXFUSE) (2016-01-18) [Support]

Java (2016-04-13) [Support]

Logitech Control Center (2014-12-01) [Support]



Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 1.11 TB Disk used: 392.35 GB

Destinations:

Backup [Local]

Total size: 999.86 GB

Total number of backups: 136

Oldest backup: 28/08/2013, 04:08

Last backup: 13/04/2016, 10:43

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 392.35 GB X 3)



Top Processes by CPU: ⓘ

40% mdworker(3)

4% kernel_task

4% WindowServer

3% Moveslink2

2% Google Chrome Helper(33)



Top Processes by Memory: ⓘ

3.43 GB Google Chrome Helper(35)

1.38 GB kernel_task

467 MB ocspd

369 MB launcher

270 MB Path Finder



Virtual Memory Information: ⓘ

13.00 GB Free RAM

11.00 GB Used RAM (3.56 GB Cached)

0 B Swap Used



Diagnostics Information: ⓘ

Apr 13, 2016, 11:14:02 AM Self test - passed

Apr 13, 2016 4:18 AM in response to marksou

Do you get any message when your iMac shuts down saying that your computer had to restart because a problem had occured? OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Supp…

If it's having kernel panics ther should be a panic teport that would be much more helpful than an EtreCheck report. Mac OS X: How to log a kernel panic - Apple Support

Just having the EtreCheck to look at and considering the kind of problem that you're still having I'd suggest removing the third party ram and testing. If the priblem persists I'd run the Apple Hardware Test to see if it reports an error Using Apple Hardware Test - Apple Support

Apr 13, 2016 5:44 AM in response to SeaPapp

Hi Mike,

No messages, kernel panics and the hardware test (I ran the extensive one to make sure) returned nothing. However I did spot in the console that com.crashplan.engine.plist was constantly trying to load (and failing, because I uninstalled the crashplan app). I've removed that and I haven't had a crash in a couple of hours now.

Apr 21, 2016 3:33 AM in response to marksou

Your computer is seriously junked up. Without a panic report it's impossible to even guess which of the third party system modifications may be causing the problem. I suspect some third party software. You could try running in Safe Mode to verify but several features won't work and you're computer will be noticeably slower.....it's not much fun. Try safe mode if your Mac doesn't finish starting up - Apple Support

IF it were mine I'd back up my user files and wipe the whole thing clean and start over. If you insist on adding all of the third party stuff add them one at a time using the Mac for a week or so in between before adding another. Then when the problem comes back you'll at least have some idea about which of them is causing the problem.

2013 iMac started suddenly shutting down

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