marksou

Q: 2013 iMac started suddenly shutting down

My Late  2012 27" iMac (bought in 2013) has suddenly started shutting down with no warning. The only way to start it again is to unplug the mains cord and wait a few minutes and plug it back in. The shutdowns are completely random. I have run EtreCheck, and below is the report. I can't see anything obvious myself that is causing the issue. Has anyone any idea as to what is causing this? There are lots of other people reporting the same problem, with no definitive solution.

 

EtreCheck version: 2.9.10 (261)

Report generated 2016-04-07 19:51:06

Download EtreCheck from https://etrecheck.com

Runtime 2:41

Performance: Excellent

 

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

 

Problem: Other problem

Description:

Mac shuts down without warning. Won’t re-start until it’s been left a while.

 

 

Hardware Information: ⓘ

    iMac (27-inch, Late 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac13,2

    1 3.4 GHz Intel Core i7 CPU: 4-core

    24 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM1

            8 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless: Unknown

Video Information: ⓘ

    NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

        iMac 2560 x 1440

        BenQ G2410HD 1920 x 1080 @ 60 Hz

 

 

System Software: ⓘ

    OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

 

 

Disk Information: ⓘ

    APPLE HDD ST1000DM003 disk1 : (1 TB) (Rotational)

        EFI (disk1s1) <not mounted> : 210 MB

        Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk2) / : 1.11 TB (729.40 GB free)

            Core Storage: disk0s2 120.99 GB Online

            Core Storage: disk1s2 999.35 GB Online

 

 

    APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Boot OS X (disk0s3) <not mounted> : 134 MB

        Macintosh HD (disk2) / : 1.11 TB (729.40 GB free)

            Core Storage: disk0s2 120.99 GB Online

            Core Storage: disk1s2 999.35 GB Online

 

 

USB Information: ⓘ

    Apple, Inc. Keyboard Hub

        Logitech USB Receiver

        Fitbit Inc. Fitbit Base Station

        Apple Inc. Apple Keyboard

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    VLI Labs, Inc.  USB 3.0 HUB

      

        VLI Labs, Inc.  USB 3.0 HUB

      

    HGST Touro Mobile 3.0 1 TB

        EFI (disk3s1) <not mounted> : 210 MB

        Backup (disk3s2) /Volumes/Backup : 999.86 GB (82.13 GB free)

    VIA Labs, Inc.          USB3.0 Hub              64.02 GB

        Lexar USB Flash Drive 64.02 GB

        Lexar (disk4s1) /Volumes/Lexar : 64.02 GB (26.19 GB free)

    MediaTek Inc MT1956 

    VIA Labs, Inc.          USB2.0 Hub             

 

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

 

Configuration files: ⓘ

    /etc/sysctl.conf - File exists but not expected

    /etc/hosts - Count: 2

 

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

 

Kernel Extensions: ⓘ

        /Applications/AVG AntiVirus.app

    [loaded]    com.avg.Antivirus.OnAccess.kext (2015.0 - SDK 10.8 - 2016-04-07) [Support]

 

 

        /Applications/MacX Video Converter Pro.app

    [not loaded]    com.macxdvd.driver.goodSysAudioCapture (1 - SDK 10.10 - 2015-05-22) [Support]

 

 

        /Applications/Parallels Desktop.app

    [not loaded]    com.parallels.kext.hypervisor (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]

    [not loaded]    com.parallels.kext.netbridge (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]

    [not loaded]    com.parallels.kext.usbconnect (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]

    [not loaded]    com.parallels.kext.vnic (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]

 

 

        /Applications/Toast 12 Titanium/Toast Titanium.app

    [not loaded]    com.roxio.TDIXController (2.0 - 2016-02-06) [Support]

 

 

        /Library/Extensions

    [loaded]    com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8 - 2016-04-05) [Support]

    [loaded]    com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8 - 2016-04-05) [Support]

    [loaded]    com.globaldelight.driver.Boom2Device (1.1 - SDK 10.10 - 2016-04-05) [Support]

    [loaded]    com.globaldelight.driver.BoomDevice (1.3 - SDK 10.9 - 2016-04-05) [Support]

 

 

        /System/Library/Extensions

    [not loaded]    com.Greatdy.driver.SystemAudioCapture (1.0.0 - SDK 10.8 - 2016-04-05) [Support]

    [not loaded]    com.livescribe.kext.LivescribeSmartpen (1 - 2016-04-05) [Support]

    [not loaded]    com.makemkv.kext.daspi (1.5 - 2016-04-05) [Support]

    [not loaded]    com.nike.sportwatch (1.0.0 - 2016-04-05) [Support]

    [loaded]    com.nvidia.CUDA (1.1.0 - 2016-04-05) [Support]

 

 

System Launch Agents: ⓘ

    [not loaded]    7 Apple tasks

    [loaded]    156 Apple tasks

    [running]    73 Apple tasks

 

 

System Launch Daemons: ⓘ

    [not loaded]    45 Apple tasks

    [loaded]    156 Apple tasks

    [running]    87 Apple tasks

 

 

Launch Agents: ⓘ

    [running]    com.Logitech.Control Center.Daemon.plist (2014-06-19) [Support]

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2015-10-13) [Support]

    [running]    com.adobe.AdobeCreativeCloud.plist (2015-10-13) [Support]

    [failed]    com.apple.fonts.plist

    [running]    com.avg.Antivirus.gui.plist (2014-09-29) [Support]

    [running]    com.epson.epw.agent.plist (2008-11-14) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

    [running]    com.huion.HuionTabletConsole.agent.plist (2014-12-26) [Support]

    [loaded]    com.nvidia.CUDASoftwareUpdate.plist (2016-04-07) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2013-08-22) [Support]

 

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.SwitchBoard.plist (2013-08-22) [Support]

    [running]    com.adobe.adobeupdatedaemon.plist (2015-10-13) [Support]

    [loaded]    com.adobe.agsservice.plist (2015-08-31) [Support]

    [loaded]    com.adobe.fpsaud.plist (2015-10-15) [Support]

    [loaded]    com.atlassian.SourceTreePrivilegedHelper2.plist (2014-07-06) [Support]

    [running]    com.autodesk.backburner_manager.plist (2011-08-31) [Support]

    [running]    com.autodesk.backburner_server.plist (2011-08-31) [Support]

    [loaded]    com.autodesk.backburner_start.plist (2011-08-31) [Support]

    [loaded]    com.avg.Antivirus.crashpad.plist (2015-09-17) [Support]

    [running]    com.avg.Antivirus.infosd.plist (2014-09-29) [Support]

    [running]    com.avg.Antivirus.services.plist (2014-09-29) [Support]

    [running]    com.backblaze.bzserv.plist (2015-11-07) [Support]

    [loaded]    com.barebones.authd.plist (2013-08-22) [Support]

    [loaded]    com.cocoatech.pathfinder.SMFHelper7.plist (2015-10-29) [Support]

    [running]    com.fitbit.galileod.plist (2013-10-22) [Support]

    [loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

    [running]    com.insynchq.insync.daemon.plist (2014-03-18) [Support]

    [running]    com.livescribe.PenCommService.plist (2014-11-16) [Support]

    [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-03-01) [Support]

    [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-02-29) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2015-03-04) [Support]

    [loaded]    com.nvidia.cuda.launcher.plist (2016-02-03) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2013-08-22) [Support]

    [loaded]    com.purevpn.macapp.HelperTool.plist (2015-11-18) [Support]

    [loaded]    com.sharpcast.xfsmond.plist (2013-11-25) [Support]

    [loaded]    jp.co.canon.MasterInstaller.plist (2014-08-29) [Support]

 

 

User Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2013-08-22) [Support]

    [failed]    com.adobe.ARM.[...].plist (2013-08-22) [Support]

    [failed]    com.amazon.cloud-player.plist (2014-06-12) [Support]

    [running]    com.amazon.music.plist (2016-04-03) [Support]

    [running]    com.backblaze.bzbmenu.plist (2016-04-07) [Support]

    [failed]    com.crashplan.engine.plist (2015-11-04) [Support]

    [loaded]    com.f-secure.sync.BTCloud.plist (2013-12-20) [Support]

    [running]    com.spotify.webhelper.plist (2016-04-07) [Support]

 

 

User Login Items: ⓘ

    CheatSheet    Application  (/Applications/CheatSheet.app)

    iSyncr    Application  (/Applications/iSyncr.app)

    OneTime    UNKNOWN  (missing value)

    Moveslink2    Application  (/Applications/Moveslink2.app)

    Boom    UNKNOWN  (missing value)

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Application  (/Applications/Dropbox.app)

    Google Drive    Application  (/Applications/Google Drive.app)

    Path Finder    Application  (/Applications/Path Finder.app)

    Android File Transfer Agent    Application  (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

    Espionage    UNKNOWN  (missing value)

    Skype    Application  (/Applications/Skype.app)

    Voila    Application  (/Applications/Voila.app)

    BT Cloud    Application  (/Applications/BT Cloud.app)

    BT Cloud    Application  (/Applications/BT Cloud.app/Contents/MacOS/BT Cloud.app)

    Insync    Application  (/Applications/Insync.app)

    Plex Media Server    Application  (/Applications/Plex Media Server.app)

    Box Sync    Application  (/Applications/Box Sync.app)

    Garmin ANT Agent    UNKNOWN  (missing value)

    Dropzone    UNKNOWN  (missing value)

    Canon IJ Network Scanner Selector EX    Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

    ClipBuddy    Application  (/Applications/ClipBuddy.app)

    AVG AntiVirus    Application  (/Applications/AVG AntiVirus.app)

    Sony Ericsson Bridge Helper    Application Hidden (~/Library/Application Support/Sony Ericsson Bridge for Mac/Sony Ericsson Bridge Helper.app)

    TweetDeck    Application  (/Applications/TweetDeck.app)

    EvernoteHelper    UNKNOWN  (missing value)

    Livescribe AutoLaunch    Application  (/Applications/Echo Desktop.app/Contents/MacOS/Pen Auto Launcher.app)

    Fitbit Connect Menubar Helper    UNKNOWN  (missing value)

    Spotify    Application Hidden (/Applications/Spotify.app)

    MagicMenu    Application  (/Applications/StuffIt Archive Manager.app/Contents/MacOS/MagicMenu.app)

    CrashPlan menu bar    UNKNOWN  (missing value)

    CleanMyMac 3 Menu    UNKNOWN  (missing value)

    CrashPlan menu bar    UNKNOWN  (missing value)

    Espionage    Application  (/Applications/Espionage.app)

    EvernoteHelper    Application  (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

    Dashlane    Application  (/Applications/Dashlane.app)

    Garmin Express Service    Application  (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

    Playback Server    Application  (/Applications/Playback.app/Contents/Resources/Playback Server.app)

    MediaFire Desktop    Application  (/Applications/MediaFire Desktop.app)

    MacUpdate Desktop    Application Hidden (/Applications/MacUpdate Desktop.app)

    Content Manager Assistant    UNKNOWN  (missing value)

 

 

Other Apps: ⓘ

    [running]    Suunto.Moveslink2.2912

    [running]    com.JRTStudio.iSyncrWiFi.90912

    [running]    com.adobe.acc.AdobeDesktopService.248992.AD303842-3011-409C-BBDE-018D87D4389B

    [running]    com.adobe.accmac.247072

    [running]    com.aptonic.Dropzone3.73632

    [loaded]    com.aptonic.LaunchAtLogin

    [running]    com.box.sync.3232

    [running]    com.cocoatech.PathFinder.105952

    [running]    com.dashlane.DashlaneAgent

    [loaded]    com.dashlane.DashlaneAutoStartHelper

    [running]    com.etresoft.EtreCheck.467872

    [running]    com.evernote.EvernoteHelper.101792

    [running]    com.fsecure.sync.BTCloud.64672

    [running]    com.garmin.renu.service.82272

    [running]    com.getdropbox.dropbox.73312

    [running]    com.globaldelight.VoilaCapture

    [running]    com.globaldelight.VoilaMAS.125792

    [running]    com.google.Chrome.85152

    [running]    com.google.GoogleDrive.85472

    [running]    com.google.android.mtpagent.148512

    [running]    com.gopro.GoPro-Studio-GoPro-Importer

    [running]    com.insynchq.insync.135712

    [running]    com.macupdate.desktop6.93152

    [running]    com.mediaatelier.CheatSheet.67872

    [running]    com.mediafire.desktop.7712

    [running]    com.ondesoft.clipbuddy.68832

    [running]    com.plexapp.plexmediaserver.108192

    [running]    com.skype.skype.111072

    [running]    com.sonyericsson.Sony-Ericsson-Bridge-Helper.149792

    [running]    com.spotify.client.112032

    [running]    com.stuffit.MagicMenu.153312

    [running]    com.taoeffect.Espionage3.426592

    [running]    com.twitter.TweetDeck.116512

    [running]    com.yazsoft.PlaybackMenu.159072

    [running]    com.yazsoft.PlaybackServer.153952

    [running]    jp.co.canon.ij.CNSSelectorAgent.158432

    [loaded]    409 Apple tasks

    [running]    230 Apple tasks

 

 

Internet Plug-ins: ⓘ

    o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-14) [Support]

    Google Earth Web Plug-in: 7.1 (2015-06-02) [Support]

    Default Browser: 601 - SDK 10.11 (2016-01-25)

    AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-13) [Support]

    Flip4Mac WMV Plugin: 3.3.7.3   - SDK 10.7 (2016-02-24) [Support]

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2015-10-13) [Support]

    FlashPlayer-10.6: 19.0.0.226 - SDK 10.6 (2015-10-23) [Support]

    AmazonMP3DownloaderPlugin101749: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2013-08-24) [Support]

    Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-16) [Support]

    QuickTime Plugin: 7.7.3 (2016-01-25)

    Flash Player: 19.0.0.226 - SDK 10.6 (2015-10-23) Outdated! Update

    googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

    SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-27) [Support]

    AdobePDFViewer: 10.1.1 (2013-08-22) [Support]

    GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]

    EPPEX Plugin: 10.0 (2013-09-13) [Support]

    JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-07) Check version

 

 

User internet Plug-ins: ⓘ

    Folx3Plugin: Unknown

 

 

Safari Extensions: ⓘ

    Dashlane (2015-09-29)

    OpenIE (2013-08-24)

 

 

3rd Party Preference Panes: ⓘ

    Backblaze Backup (2015-11-07) [Support]

    CUDA Preferences (2016-02-03) [Support]

    Flash Player (2015-10-15) [Support]

    Flip4Mac WMV (2016-02-24) [Support]

    FUSE for OS X (OSXFUSE) (2016-01-18) [Support]

    Java (2016-02-07) [Support]

    Logitech Control Center (2014-12-01) [Support]

 

 

Time Machine: ⓘ

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 1.11 TB Disk used: 382.42 GB

    Destinations:

        Backup [Local]

        Total size: 999.86 GB

        Total number of backups: 133

        Oldest backup: 28/08/2013, 04:08

        Last backup: 06/04/2016, 16:13

        Size of backup disk: Too small

            Backup size 999.86 GB < (Disk used 382.42 GB X 3)

 

 

Top Processes by CPU: ⓘ

        47%    Spotify Helper(2)

         9%    Spotify

         6%    mdworker(16)

         5%    Google Chrome Helper(26)

         4%    WindowServer

 

 

Top Processes by Memory: ⓘ

    2.45 GB    Google Chrome Helper(25)

    1.37 GB    kernel_task

    418 MB    mdworker(15)

    369 MB    launcher

    295 MB    Spotify Helper(2)

 

 

Virtual Memory Information: ⓘ

    12.00 GB    Free RAM

    12.00 GB    Used RAM (5.64 GB Cached)

    0 B    Swap Used

 

 

Diagnostics Information: ⓘ

    Apr 7, 2016, 07:43:50 PM    Self test - passed

    Apr 6, 2016, 05:29:37 PM    ~/Library/Logs/DiagnosticReports/launcher_2016-04-06-172937_[redacted].crash

        com.fsecure.sync.BTCloud - /Applications/BT Cloud.app/Contents/MacOS/launcher

    Apr 5, 2016, 06:43:40 PM    ~/Library/Logs/DiagnosticReports/garcon_2016-04-05-184340_[redacted].crash

        com.getdropbox.dropbox.garcon - /Applications/Dropbox.app/Contents/PlugIns/garcon.appex/Contents/MacOS/garcon

Posted on Apr 9, 2016 10:43 AM

Close

Q: 2013 iMac started suddenly shutting down

  • All replies
  • Helpful answers

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Apr 9, 2016 10:59 AM in response to marksou
    Level 9 (58,466 points)
    Photos for Mac
    Apr 9, 2016 10:59 AM in response to marksou

    Your issue is likely caused by the antivirus app you installed which is not only totally unnecessary but worthless and potentially harmful to OS X. OS X does not need ANY antivirus, cleaning or other maintenance utilities.. OS X is extremely secure and will run well for years if simply kept up-to-date and otherwise left alone.

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Apr 9, 2016 11:00 AM in response to marksou
    Level 6 (17,233 points)
    Apple Watch
    Apr 9, 2016 11:00 AM in response to marksou

    Uninstall the less than useless AV software per the develpoers instructions and test. Also uninstall the incompatible FitBit software and hardware per the developers instructions. FitBit hasn't updated their software for a couple years and it doesn't play well with El Cap.

  • by marksou,

    marksou marksou Apr 9, 2016 12:31 PM in response to marksou
    Level 1 (8 points)
    Desktops
    Apr 9, 2016 12:31 PM in response to marksou

    Thanks for your suggestions. Have removed Anti-Virus and fitbit USB device. I'll monitor over the next few days to see if that cures my problem.

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Apr 9, 2016 1:26 PM in response to marksou
    Level 6 (17,233 points)
    Apple Watch
    Apr 9, 2016 1:26 PM in response to marksou

    Don't forget the Fitbit software.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Apr 9, 2016 2:38 PM in response to marksou
    Level 9 (58,466 points)
    Photos for Mac
    Apr 9, 2016 2:38 PM in response to marksou

    marksou wrote:

     

    Thanks for your suggestions. Have removed Anti-Virus and fitbit USB device. I'll monitor over the next few days to see if that cures my problem.

    Your welcome!

     

    By the way, when replying to a post on these forums please click Reply in the message you are replying to.

     

    Good luck.

  • by marksou,

    marksou marksou Apr 13, 2016 3:19 AM in response to rkaufmann87
    Level 1 (8 points)
    Desktops
    Apr 13, 2016 3:19 AM in response to rkaufmann87

    Having had no issues for a few days, it has just happened again twice in the last hour. Here is a latest EtreCheck report:

     

    EtreCheck version: 2.9.10 (261)

    Report generated 2016-04-13 11:17:44

    Download EtreCheck from https://etrecheck.com

    Runtime 1:49

    Performance: Excellent

     

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

     

    Problem: Other problem

    Description:

    Mac Keeps shutting down without warning.

     

     

    Hardware Information: ⓘ

        iMac (27-inch, Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac13,2

        1 3.4 GHz Intel Core i7 CPU: 4-core

        24 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM1

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless: Unknown

    Video Information: ⓘ

        NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

            iMac 2560 x 1440

            BenQ G2410HD 1920 x 1080 @ 60 Hz

     

     

    System Software: ⓘ

        OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

     

     

    Disk Information: ⓘ

        APPLE HDD ST1000DM003 disk1 : (1 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk2) / : 1.11 TB (719.48 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

     

        APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Boot OS X (disk0s3) <not mounted> : 134 MB

            Macintosh HD (disk2) / : 1.11 TB (719.48 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

     

    USB Information: ⓘ

        Apple, Inc. Keyboard Hub

            Logitech USB Receiver

            Apple Inc. Apple Keyboard

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        VLI Labs, Inc.  USB 3.0 HUB

          

            VLI Labs, Inc.  USB 3.0 HUB

          

        HGST Touro Mobile 3.0 1 TB

            EFI (disk3s1) <not mounted> : 210 MB

            Backup (disk3s2) /Volumes/Backup : 999.86 GB (67.77 GB free)

        MediaTek Inc MT1956 

     

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

     

    Configuration files: ⓘ

        /etc/sysctl.conf - File exists but not expected

        /etc/hosts - Count: 2

     

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

     

    Kernel Extensions: ⓘ

            /Applications/MacX Video Converter Pro.app

        [not loaded]    com.macxdvd.driver.goodSysAudioCapture (1 - SDK 10.10 - 2015-05-22) [Support]

     

     

            /Applications/Parallels Desktop.app

        [not loaded]    com.parallels.kext.hypervisor (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]

        [not loaded]    com.parallels.kext.netbridge (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]

        [not loaded]    com.parallels.kext.usbconnect (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]

        [not loaded]    com.parallels.kext.vnic (11.1.2 32408 - SDK 10.9 - 2016-02-13) [Support]

     

     

            /Library/Extensions

        [loaded]    com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8 - 2016-04-05) [Support]

        [loaded]    com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8 - 2016-04-05) [Support]

        [loaded]    com.globaldelight.driver.Boom2Device (1.1 - SDK 10.10 - 2016-04-05) [Support]

        [loaded]    com.globaldelight.driver.BoomDevice (1.3 - SDK 10.9 - 2016-04-05) [Support]

     

     

            /System/Library/Extensions

        [not loaded]    com.Greatdy.driver.SystemAudioCapture (1.0.0 - SDK 10.8 - 2016-04-05) [Support]

        [not loaded]    com.livescribe.kext.LivescribeSmartpen (1 - 2016-04-05) [Support]

        [not loaded]    com.makemkv.kext.daspi (1.5 - 2016-04-05) [Support]

        [not loaded]    com.nike.sportwatch (1.0.0 - 2016-04-05) [Support]

        [loaded]    com.nvidia.CUDA (1.1.0 - 2016-04-05) [Support]

     

     

            ~/Library/Services/ToastIt.service/Contents/MacOS

        [not loaded]    com.roxio.TDIXController (2.0 - 2015-02-27) [Support]

     

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    158 Apple tasks

        [running]    71 Apple tasks

     

     

    System Launch Daemons: ⓘ

        [not loaded]    45 Apple tasks

        [loaded]    157 Apple tasks

        [running]    86 Apple tasks

     

     

    Launch Agents: ⓘ

        [running]    com.Logitech.Control Center.Daemon.plist (2014-06-19) [Support]

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2015-10-13) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2015-10-13) [Support]

        [failed]    com.apple.fonts.plist

        [running]    com.epson.epw.agent.plist (2008-11-14) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

        [running]    com.huion.HuionTabletConsole.agent.plist (2014-12-26) [Support]

        [loaded]    com.nvidia.CUDASoftwareUpdate.plist (2016-04-13) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-08-22) [Support]

     

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.SwitchBoard.plist (2013-08-22) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2015-10-13) [Support]

        [loaded]    com.adobe.agsservice.plist (2015-08-31) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-04-05) [Support]

        [running]    com.autodesk.backburner_manager.plist (2011-08-31) [Support]

        [running]    com.autodesk.backburner_server.plist (2011-08-31) [Support]

        [loaded]    com.autodesk.backburner_start.plist (2011-08-31) [Support]

        [running]    com.backblaze.bzserv.plist (2015-11-07) [Support]

        [loaded]    com.barebones.authd.plist (2013-08-22) [Support]

        [loaded]    com.cocoatech.pathfinder.SMFHelper7.plist (2016-04-09) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

        [running]    com.insynchq.insync.daemon.plist (2014-03-18) [Support]

        [running]    com.livescribe.PenCommService.plist (2014-11-16) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-03-01) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-02-29) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2015-03-04) [Support]

        [loaded]    com.nvidia.cuda.launcher.plist (2016-02-03) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-08-22) [Support]

        [loaded]    com.purevpn.macapp.HelperTool.plist (2015-11-18) [Support]

        [loaded]    com.sharpcast.xfsmond.plist (2013-11-25) [Support]

        [loaded]    jp.co.canon.MasterInstaller.plist (2014-08-29) [Support]

     

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2013-08-22) [Support]

        [failed]    com.adobe.ARM.[...].plist (2013-08-22) [Support]

        [failed]    com.amazon.cloud-player.plist (2014-06-12) [Support]

        [running]    com.amazon.music.plist (2016-04-03) [Support]

        [running]    com.backblaze.bzbmenu.plist (2016-04-13) [Support]

        [failed]    com.crashplan.engine.plist (2015-11-04) [Support]

        [loaded]    com.f-secure.sync.BTCloud.plist (2013-12-20) [Support]

        [running]    com.spotify.webhelper.plist (2016-04-13) [Support]

     

     

    User Login Items: ⓘ

        CheatSheet    Application  (/Applications/CheatSheet.app)

        iSyncr    Application  (/Applications/iSyncr.app)

        OneTime    UNKNOWN  (missing value)

        Moveslink2    Application  (/Applications/Moveslink2.app)

        Boom    UNKNOWN  (missing value)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Google Drive    Application  (/Applications/Google Drive.app)

        Path Finder    Application  (/Applications/Path Finder.app)

        Android File Transfer Agent    Application  (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

        Espionage    UNKNOWN  (missing value)

        Skype    Application  (/Applications/Skype.app)

        Voila    Application  (/Applications/Voila.app)

        BT Cloud    Application  (/Applications/BT Cloud.app)

        BT Cloud    Application  (/Applications/BT Cloud.app/Contents/MacOS/BT Cloud.app)

        Insync    Application  (/Applications/Insync.app)

        Plex Media Server    Application  (/Applications/Plex Media Server.app)

        Box Sync    Application  (/Applications/Box Sync.app)

        Garmin ANT Agent    UNKNOWN  (missing value)

        Dropzone    UNKNOWN  (missing value)

        Canon IJ Network Scanner Selector EX    Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

        ClipBuddy    Application  (/Applications/ClipBuddy.app)

        AVG AntiVirus    UNKNOWN  (missing value)

        Sony Ericsson Bridge Helper    Application Hidden (~/Library/Application Support/Sony Ericsson Bridge for Mac/Sony Ericsson Bridge Helper.app)

        TweetDeck    Application  (/Applications/TweetDeck.app)

        EvernoteHelper    UNKNOWN  (missing value)

        Livescribe AutoLaunch    Application  (/Applications/Echo Desktop.app/Contents/MacOS/Pen Auto Launcher.app)

        Spotify    Application Hidden (/Applications/Spotify.app)

        MagicMenu    Application  (/Applications/StuffIt Archive Manager.app/Contents/MacOS/MagicMenu.app)

        CrashPlan menu bar    UNKNOWN  (missing value)

        CleanMyMac 3 Menu    UNKNOWN Hidden (missing value)

        CrashPlan menu bar    UNKNOWN  (missing value)

        Espionage    Application  (/Applications/Espionage.app)

        EvernoteHelper    Application  (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

        Dashlane    Application  (/Applications/Dashlane.app)

        Garmin Express Service    Application  (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

        MediaFire Desktop    Application  (/Applications/MediaFire Desktop.app)

        Playback Server    Application  (/Applications/Playback.app/Contents/Resources/Playback Server.app)

        MacUpdate Desktop    Application Hidden (/Applications/MacUpdate Desktop.app)

        Content Manager Assistant    UNKNOWN  (missing value)

     

     

    Other Apps: ⓘ

        [running]    Suunto.Moveslink2.52192

        [running]    com.JRTStudio.iSyncrWiFi.90912

        [running]    com.adobe.acc.AdobeDesktopService.248992.1B54A50A-7BFF-4029-B41F-6A5F8BCD18D2

        [running]    com.adobe.accmac.247072

        [running]    com.aptonic.Dropzone3.73632

        [loaded]    com.aptonic.LaunchAtLogin

        [running]    com.box.sync.3232

        [loaded]    com.cocoatech.PathFinder.105952

        [loaded]    com.dashlane.Dashlane.375712

        [running]    com.dashlane.DashlaneAgent

        [loaded]    com.dashlane.DashlaneAutoStartHelper

        [running]    com.etresoft.EtreCheck.467872

        [running]    com.evernote.EvernoteHelper.101792

        [running]    com.fsecure.sync.BTCloud.64672

        [running]    com.garmin.renu.service.82272

        [running]    com.getdropbox.dropbox.73312

        [running]    com.globaldelight.VoilaCapture

        [loaded]    com.globaldelight.VoilaMAS.125792

        [running]    com.google.GoogleDrive.85472

        [running]    com.google.android.mtpagent.148512

        [running]    com.gopro.GoPro-Studio-GoPro-Importer

        [running]    com.insynchq.insync.135712

        [running]    com.macupdate.desktop6.93152

        [running]    com.mediaatelier.CheatSheet.67872

        [running]    com.mediafire.desktop.7712

        [loaded]    com.ondesoft.clipbuddy.68832

        [running]    com.plexapp.plexmediaserver.108192

        [loaded]    com.skype.skype.111072

        [running]    com.sonyericsson.Sony-Ericsson-Bridge-Helper.149792

        [loaded]    com.spotify.client.112032

        [running]    com.stuffit.MagicMenu.153312

        [running]    com.taoeffect.Espionage3.426592

        [loaded]    com.twitter.TweetDeck.116512

        [running]    com.yazsoft.PlaybackMenu.159072

        [running]    com.yazsoft.PlaybackServer.153952

        [loaded]    de.filezilla.77152

        [running]    jp.co.canon.ij.CNSSelectorAgent.158432

        [loaded]    419 Apple tasks

        [running]    218 Apple tasks

     

     

    Internet Plug-ins: ⓘ

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-14) [Support]

        Google Earth Web Plug-in: 7.1 (2015-06-02) [Support]

        Default Browser: 601 - SDK 10.11 (2016-01-25)

        AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-13) [Support]

        Flip4Mac WMV Plugin: 3.3.7.3   - SDK 10.7 (2016-02-24) [Support]

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2015-10-13) [Support]

        FlashPlayer-10.6: 19.0.0.226 - SDK 10.6 (2015-10-23) [Support]

        AmazonMP3DownloaderPlugin101749: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2013-08-24) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-16) [Support]

        QuickTime Plugin: 7.7.3 (2016-01-25)

        Flash Player: 19.0.0.226 - SDK 10.6 (2015-10-23) Outdated! Update

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        PepperFlashPlayer: 21.0.0.213 - SDK 10.6 (2016-04-08) [Support]

        AdobePDFViewer: 10.1.1 (2013-08-22) [Support]

        GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]

        SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-03-27) [Support]

        EPPEX Plugin: 10.0 (2013-09-13) [Support]

        JavaAppletPlugin: Java 8 Update 77 build 03 (2016-04-13) Check version

     

     

    User internet Plug-ins: ⓘ

        Folx3Plugin: Unknown

     

     

    Safari Extensions: ⓘ

        Dashlane (2015-09-29)

        OpenIE (2013-08-24)

     

     

    3rd Party Preference Panes: ⓘ

        Backblaze Backup (2015-11-07) [Support]

        CUDA Preferences (2016-02-03) [Support]

        Flash Player (2016-04-05) [Support]

        Flip4Mac WMV (2016-02-24) [Support]

        FUSE for OS X (OSXFUSE) (2016-01-18) [Support]

        Java (2016-04-13) [Support]

        Logitech Control Center (2014-12-01) [Support]

     

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 1.11 TB Disk used: 392.35 GB

        Destinations:

            Backup [Local]

            Total size: 999.86 GB

            Total number of backups: 136

            Oldest backup: 28/08/2013, 04:08

            Last backup: 13/04/2016, 10:43

            Size of backup disk: Too small

                Backup size 999.86 GB < (Disk used 392.35 GB X 3)

     

     

    Top Processes by CPU: ⓘ

            40%    mdworker(3)

             4%    kernel_task

             4%    WindowServer

             3%    Moveslink2

             2%    Google Chrome Helper(33)

     

     

    Top Processes by Memory: ⓘ

        3.43 GB    Google Chrome Helper(35)

        1.38 GB    kernel_task

        467 MB    ocspd

        369 MB    launcher

        270 MB    Path Finder

     

     

    Virtual Memory Information: ⓘ

        13.00 GB    Free RAM

        11.00 GB    Used RAM (3.56 GB Cached)

        0 B    Swap Used

     

     

    Diagnostics Information: ⓘ

        Apr 13, 2016, 11:14:02 AM    Self test - passed

  • by Mike Sombrio,Apple recommended

    Mike Sombrio Mike Sombrio Apr 13, 2016 4:18 AM in response to marksou
    Level 6 (17,233 points)
    Apple Watch
    Apr 13, 2016 4:18 AM in response to marksou

    Do you get any message when your iMac shuts down saying that your computer had to restart because a problem had occured? OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Supp…

    If it's having kernel panics ther should be a panic teport that would be much more helpful than an EtreCheck report. Mac OS X: How to log a kernel panic - Apple Support

    Just having the EtreCheck to look at and considering the kind of problem that you're still having I'd suggest removing the third party ram and testing. If the priblem persists I'd run the Apple Hardware Test to see if it reports an error Using Apple Hardware Test - Apple Support

  • by marksou,

    marksou marksou Apr 13, 2016 5:44 AM in response to Mike Sombrio
    Level 1 (8 points)
    Desktops
    Apr 13, 2016 5:44 AM in response to Mike Sombrio

    Hi Mike,

    No messages, kernel panics and the hardware test (I ran the extensive one to make sure) returned nothing. However I did spot in the console that com.crashplan.engine.plist was constantly trying to load (and failing, because I uninstalled the crashplan app). I've removed that and I haven't had a crash in a couple of hours now.

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Apr 13, 2016 1:57 PM in response to marksou
    Level 6 (17,233 points)
    Apple Watch
    Apr 13, 2016 1:57 PM in response to marksou

    Hopefully you found the problem. Keep your fingers crossed.

  • by marksou,

    marksou marksou Apr 20, 2016 10:45 PM in response to Mike Sombrio
    Level 1 (8 points)
    Desktops
    Apr 20, 2016 10:45 PM in response to Mike Sombrio

    All seemed to have settled down a bit, but last night I was getting constant crashes within 2 minutes of switching on. This Mac is becoming unusable!

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Apr 21, 2016 3:33 AM in response to marksou
    Level 6 (17,233 points)
    Apple Watch
    Apr 21, 2016 3:33 AM in response to marksou

    Your computer is seriously junked up. Without a panic report it's impossible to even guess which of the third party system modifications may be causing the problem. I suspect some third party software. You could try running in Safe Mode to verify but several features won't work and you're computer will be noticeably slower.....it's not much fun.  Try safe mode if your Mac doesn't finish starting up - Apple Support

    IF it were mine I'd back up my user files and wipe the whole thing clean and start over. If you insist on adding all of the third party stuff add them one at a time using the Mac for a week or so in between before adding another. Then when the problem comes back you'll at least have some idea about which of them is causing the problem.

  • by marksou,

    marksou marksou May 5, 2016 12:38 AM in response to Mike Sombrio
    Level 1 (8 points)
    Desktops
    May 5, 2016 12:38 AM in response to Mike Sombrio

    After replacing the power supply (to no avail), the culprit has been narrowed down to the 1tb fusion drive. Being replaced with a non fusion drive today.