Q: Does apple give grace period when warranty/apple care protection plan expires?
We have purchase an iMac 3 years ago and an apple care protection plan which was valid until January 15 of 2016. On February 10, our iMac started experiencing problems - it would not power up but only displayed a folder with a question mark jn the middle. We contacted apple centre in Canada and after troubleshooting over the phone were advised to take it to an authorized Apple repair centre. We did and the result was that the hard drive was failing and needed be replaced. A total cost of the repair is $320 plus tax which includes a hard drive replacement and data recovery. The technician is currently working on it and advised that we call back Apple and ask if they would consider helping with the hard drive repair considering that our iMac has been barely 2 months out of warranty when the hard drive failed. The technician said that they would be surprised if apple says no to this request since the computer literary broke down right after the warranty expired. Well, today I called Apple to discuss the above and the answer was a flat out no and was told that the technician has led us on. Somehow, the entire conversation with Apple left me feeling uncertain and thinking that I was not speaking to the right person who kept on blaming the technician for misinformation and not giving us any kind of comfort/solution or at least meeting half way with a die hard Apple customer. Did anyone have this experience and do you know if Apple is giving grace periods when warranty expires and the product has been out of warranty for such a short time? I wonder what kind of answer I would get from Apple if our iMac broke down one day after the warranty expires?
iMac
Posted on Apr 9, 2016 11:04 AM