Q: if third party modification done by the Authorised service center then who is responsible towards a bonafide Customer ?

Dear Sir/Ma'am,

I'm a avid user of your device iphone 6 plus, i purchased my iphone 6 plus 64 gb on aug-2015 but i just use this device only for one month and the rest of the time device is with the service center or with lots of issue . I purchased iphone as a best phone of my life but from the day i purchased this phone i faced problem and till today i had a same problem . For that problem i called your customer care more than 100 times and i visited your customer service center more than 10 times , out of which 7 times they submitted my phone without even looking about what the problem is all about and  3 times they just updated the phone software and return it to me , on the 15-Jan-2016 when i submitted my iphone with your kamla nagar service center they had my phone with themselves for a week and after a week they just gave my phone back by simply saying it is having a software issue which is updated by us. On 28-Jan-2016 again i need to visited to your kamla nagar service center for the same issue and they keeped with themselves for the 2 week and after that they called and said that on device back panel is enclosure  by third party font ,after that for 2  weeks i submitted my phone with NSP Service Centre and they replied me that your phone is already open by third party.

      I have purchased this phone due to its goodwill and after sale service but after seeing soo much of hurdles in just first 6 months of purchase i would please like to mention its my humble request to pay my money back  because now somewhere down the line i would not prefer to use any product of Apple and I surely make sure none of my friends either use it. And Apple is such a renowned Brand i am sure they will not happy to see themselves in consumer court.

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