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Apr 9, 2016 1:55 PM in response to BradDGCby léonie,★HelpfulThe procedure is described here: If you forgot the answers to your Apple ID security questions - Apple Support
If the answers to the security questions are nor accepted or the recovery email does not work, give the account security team a call. Apple will need to reset them for you. Use this link: Contact Apple for help with Apple ID account security - Apple Support
If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.