desborough

Q: photos faces unable to enter name correctly

Had apple look at this in first year of owning the mac,out of support now,latest was that they are looking into this and might include a fix in an update sometime.

not impressed.

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Apr 10, 2016 6:05 AM

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Q: photos faces unable to enter name correctly

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  • by LarryHN,

    LarryHN LarryHN Apr 10, 2016 6:47 AM in response to desborough
    Level 10 (84,200 points)
    Photos for Mac
    Apr 10, 2016 6:47 AM in response to desborough

    Sorry we can not see you - to get help you need to actually share details

     

    see  Writing an effective Apple Support Communities question

     

     

    LN

  • by desborough,

    desborough desborough Apr 10, 2016 10:07 AM in response to LarryHN
    Level 1 (8 points)
    Photos for Mac
    Apr 10, 2016 10:07 AM in response to LarryHN

    Added profile picture,

    In faces when you double click a suggested face from the bottom row,and start to type a name in the box(Joe Bloggs) a drop down menu displays some suggested names (some of which are accidentally spelt wrong,and have no picture in the circle)

    I want to use a certain name Joe Bloggs,but the computer always picks up the incorrectly spelt name of Joe bloggs,

    Incorrectly spelt I mean lower case surname instead of the typed capital surname.Screen Shot 2016-04-10 at 17.53.11.png

  • by léonie,Helpful

    léonie léonie Apr 17, 2016 7:23 AM in response to desborough
    Level 10 (105,736 points)
    iLife
    Apr 17, 2016 7:23 AM in response to desborough

    Right now the only way to get rid of incorrectly spelled faces names in the list of suggested faces is to create a new Photos Library and to start over.  The suggested names are stored somewhere in the Photos Library. For a new library the list will be empty.  But that would be rather drastic.

     

    ,latest was that they are looking into this and might include a fix in an update sometime.

     

    I hope, sometime will be soon, perhaps with the next MacOs X version.

  • by Old Toad,

    Old Toad Old Toad Apr 10, 2016 10:42 AM in response to desborough
    Level 10 (140,908 points)
    Photos for Mac
    Apr 10, 2016 10:42 AM in response to desborough

    Be sure to report the issue to Apple via https://www.apple.com/feedback/photos.html. The more users that report it the greater the chance it will be on the fix list.

    OTsig.png

  • by Rysz,

    Rysz Rysz Apr 18, 2016 12:47 PM in response to léonie
    Level 7 (20,247 points)
    iTunes
    Apr 18, 2016 12:47 PM in response to léonie

    I'm just speculating here and, since I'm not at my computer to test this, I might be way off, but...

     

    Is it possible that the "misspelled" name is pulled from the user's Contacts app?

  • by desborough,

    desborough desborough Apr 18, 2016 12:57 PM in response to Rysz
    Level 1 (8 points)
    Photos for Mac
    Apr 18, 2016 12:57 PM in response to Rysz

    Thanks for your comment, I have checked the contacts as i've heard that this could be true,but unfortunately not in this case.

  • by léonie,

    léonie léonie Apr 18, 2016 1:09 PM in response to Rysz
    Level 10 (105,736 points)
    iLife
    Apr 18, 2016 1:09 PM in response to Rysz
    Is it possible that the "misspelled" name is pulled from the user's Contacts app?

    The misspelled name vanishes from the suggestions, as soon as I am switching to a different Photos Library, so I am sure, the name suggestions are stored in the library. When I am switching back to the original library, all the misspelled names are back.  But the Contacts will always show in the suggestions. If a wrong name is in the Contacts, it can be corrected there.

  • by desborough,

    desborough desborough Apr 18, 2016 1:29 PM in response to léonie
    Level 1 (8 points)
    Photos for Mac
    Apr 18, 2016 1:29 PM in response to léonie

    I corrected the names in the contacts,but, this did not work,somehow it is still dragging the incorrect name out from somewhere? still thinking about a new / different photo library,will I have to clear all metadata / faces from original photo library?