hakame
Level 1
(8 points)
Q: safari 9.1 can't open page after el capitan 10.11.4 update
have imac(retina 5k,27",late 2014)
processor 4ghz intel core i7
8 GB 1600 Mhz DDR3
1 TB flash storage
running Safari 9.1 (11601.5.17.1)
Safari opens but will not open page -keep getting - Safari Can't open page -safari can't open page because the server unexpectedly dropped the connection.
console log after repeated attempts-
any help to resolve appreciated.
iMac (Retina 5K, 27-inch, Late 2014), OS X El Capitan (10.11.4)
dominic23
Level 8
(41,986 points)
Go step by step and test.
1. Power off the router. Unplug it from the wall. Wait a while.
Plug it back to the wall. Power the router on. Wait until all lights are lit properly. It will take a while.
Restart the computer.
Start up in Safe Mode.
https://support.apple.com/kb/PH18760?locale=en_US
2. Delete Caches.db
Close all windows and quit all applications.
Hold "option" key down and click "Go" menu in the Finder menu bar.
Select "Library" from the dropdown.
Library > Caches > com.apple.Safari > Caches.db
Right click the Caches.db file and select "Move To Trash”.
Close windows.
Restart and relaunch Safari.
3. Empty Caches
Safari > Preference > Advanced
Checkmark the box beside "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click Develop and select "Empty Caches" from the dropdown.
4. Delete Cookies
Safari > Preferences > Privacy > Cookies and other website data:
Click the “Details” button.
Remove all cookies except ones from Apple, your internet service provider and banks.
5. Disable Extensions and test.
Safari > Preferences > Extensions
Uncheck boxes beside “Enable Extension” and test.
Enable Extensions one by one and test.
To uninstall any extension, select it and click the “Uninstall” button.
