Macbook air mid 2010 running very slowly
Hi,
Thank you in advance for any help that you can provide!
I've been having troubles with my laptop and it's running very, very slowly. It usually takes a while for text to appear on screen after typing, and apps take forever to open.
I've tried restarting in safe mode, doing an SMC reset a couple of times, and a PRAM reset.
I checked the log and this is the message that appeared at one particular instance of the laptop running slowly:
10/04/2016 17:34:19.832 networkd[159]: -[NETProxyLookup pacLookupComplete:proxies:error:] PAC evaluation error: Error Domain=kCFErrorDomainCFNetwork Code=2 "The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)" UserInfo=0x7fbc20521c10 {kCFGetAddrInfoFailureKey=8}
I ran an EtreCheck and this is the result I got from it (I am aware that this says that the memory is low, but even if I close apps to free up a few hundred megabytes, it still runs just as slowly):
EtreCheck version: 2.9.10 (261)
Report generated 2016-04-10 18:34:26
Download EtreCheck from https://etrecheck.com
Runtime 17:18
Performance: Poor
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Problem: Computer is too slow
Description:
My laptop is running very, very slowly. It takes a long time to turn on, it takes a long time for any applications to open, and even the text I’m typing takes a long time to appear on the screen.
Hardware Information: ⓘ
MacBook (13-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook - model: MacBook7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM - Insufficient RAM! Upgradeable - [Instructions]
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 1/DIMM0
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Replace Soon - Cycle count = 1422
Video Information: ⓘ
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1152 x 720
System Software: ⓘ
OS X Yosemite 10.10.4 (14E46) - Time since boot: about one hour
Disk Information: ⓘ
TOSHIBA MK2555GSXF disk0 : (250.06 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.20 GB (54.47 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS23N ()
USB Information: ⓘ
Apple Inc. Built-in iSight
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Gatekeeper: ⓘ
Mac App Store and identified developers
Adware: ⓘ
~/Library/LaunchAgents/com.veoh.webplayer.startup.plist
One adware file found. [Remove]
Unknown Files: ⓘ
/Library/LaunchAgents/com.nielsen.metermenu.launchagent.plist
/Library/NetSight/MeterStatusMenu.app/Contents/MacOS/MeterStatusMenu
/Library/LaunchAgents/com.nielsen.netsight.keyboardmouse.plist
/Library/NetSight/KeyboardMouse.app/Contents/MacOS/KeyboardMouse
/Library/LaunchDaemons/com.nielsen.manager.launchdaemon.plist
/Library/NetSight/metermanager
/Library/LaunchDaemons/com.nielsen.meter.launchdaemon.plist
/Library/NetSight/currentmeter/meter.app/Contents/MacOS/meter /Library/NetSight/currentmeter/meter.app/Contents/MacOS/meter
4 unknown files found. [Check files]
Kernel Extensions: ⓘ
/System/Library/Extensions
[not loaded] com.Huawei.driver.HuaweiDataCardDriver (4.0.6 - 2016-04-10) [Support]
[not loaded] com.ZTE.driver.ZTEUSBCDCACMControl (1.1.9 - 2016-04-10) [Support]
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.1.9 - 2016-04-10) [Support]
[loaded] com.nielsen.driver.NielsenAudioDriver (1.1.1 - SDK 10.8 - 2016-04-10) [Support]
[loaded] com.nielsen.kext.nielsennke (1.1.1 - SDK 10.10 - 2016-04-10) [Support]
[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0 - 2016-04-10) [Support]
[not loaded] com.sierrawireless.driver.SierraDevSupport (1.0.7 - 2016-04-10) [Support]
[not loaded] com.sierrawireless.driver.SierraFSRSupport (1.0.1 - 2016-04-10) [Support]
[not loaded] com.sierrawireless.driver.SierraHSRSupport (2.1.1 - 2016-04-10) [Support]
[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.1 - 2016-04-10) [Support]
System Launch Agents: ⓘ
[not loaded] 5 Apple tasks
[loaded] 145 Apple tasks
[running] 45 Apple tasks
[killed] 16 Apple tasks
16 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 138 Apple tasks
[running] 61 Apple tasks
[killed] 16 Apple tasks
16 processes killed due to insufficient RAM
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2013-07-24) [Support]
[running] com.nielsen.metermenu.launchagent.plist (2014-11-25) [Support]
[running] com.nielsen.netsight.keyboardmouse.plist (2014-11-25) [Support]
Launch Daemons: ⓘ
[failed] com.adobe.fpsaud.plist (2016-01-12) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-09-14) [Support]
[running] com.nielsen.manager.launchdaemon.plist (2014-11-25) [Support]
[running] com.nielsen.meter.launchdaemon.plist (2014-11-25) [Support]
[loaded] com.sierrawireless.SWoCTool.plist (2008-07-23) [Support]
[loaded] com.skype.skypeinstaller.plist (2013-10-16) [Support]
User Launch Agents: ⓘ
[loaded] com.divx.agent.postinstall.plist (2013-08-30) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]
[running] com.spotify.webhelper.plist (2016-04-10) [Support]
[failed] com.veoh.webplayer.startup.plist (2011-07-05) Adware! [Remove]
User Login Items: ⓘ
iTunesHelper UNKNOWN Hidden (missing value)
Mac_SwapperDemon Application Hidden (/Library/Application Support/Birdstep/Mac_SwapperDemon.app)
CrossOver CD Helper Application (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)
Dropbox Application (/Applications/Dropbox.app)
Spotify Application Hidden (/Applications/Spotify.app)
Knowhow Cloud Application (/Applications/Knowhow Cloud.app/Contents/Resources/Knowhow Cloud.app)
Octoshape Application (~/Library/Octoshape/Octoshape.app)
KeyboardMouse Application (/Library/NetSight/KeyboardMouse.app)
MeterStatusMenu Application (/Library/NetSight/MeterStatusMenu.app)
Other Apps: ⓘ
[running] com.codeweavers.CrossOverCDHelper.69612
[running] com.etresoft.EtreCheck.66204
[running] com.getdropbox.dropbox.39224
[running] com.livedrive.livedriveapp.94604
[running] com.octoshape.client.10256
[running] com.yourcompany.Mac_SwapperDemon.80120
[running] jp.co.canon.cijscannerregister.72168
[loaded] 364 Apple tasks
[running] 137 Apple tasks
[killed] 35 Apple tasks
Internet Plug-ins: ⓘ
Google Earth Web Plug-in: 7.1 (2013-06-26) [Support]
Default Browser: 600 - SDK 10.10 (2015-07-18)
DivX Plus Web Player: 2.4 - SDK 10.5 (2013-08-30) [Support]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2013-07-24) [Support]
FlashPlayer-10.6: 20.0.0.286 - SDK 10.6 (2016-01-20) [Support]
DivXBrowserPlugin: 2.2 (2011-12-15) [Support]
WidevineMediaOptimizer: 6.0.0.12757 - SDK 10.7 (2014-06-09) [Support]
Flash Player: 20.0.0.286 - SDK 10.6 (2016-01-20) Outdated! Update
QuickTime Plugin: 7.7.3 (2015-07-18)
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-18) [Support]
SharePointBrowserPlugin: 14.2.3 - SDK 10.6 (2012-12-16) [Support]
iPhotoPhotocast: 7.0 - SDK 10.7 (2012-09-19)
User internet Plug-ins: ⓘ
BrowserPlus_2.9.8: 2.9.8 (2011-04-14) [Support]
OctoshapeWeb: 1.0 - SDK 10.8 (2014-10-06) [Support]
Safari Extensions: ⓘ
Pin It Button (2015-11-24)
Reddit Enhancement Suite (2014-12-30)
DivX Plus Web Player HTML5 <video> (2013-08-30)
3rd Party Preference Panes: ⓘ
BrowserPlus (2011-04-14) [Support]
Flash Player (2016-01-12) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
16% kernel_task
16% WindowServer
16% Knowhow Cloud
8% Console
6% KeyboardMouse
Top Processes by Memory: ⓘ
322 MB kernel_task
242 MB com.apple.WebKit.WebContent(5)
113 MB Knowhow Cloud
55 MB Safari
39 MB WindowServer
Virtual Memory Information: ⓘ
18 MB Free RAM
1.98 GB Used RAM (158 MB Cached)
926 MB Swap Used
Diagnostics Information: ⓘ
Apr 10, 2016, 06:16:11 PM ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-10-181611_[redacted].crash
com.etresoft.EtreCheck - /Users/USER/Downloads/EtreCheck.app/Contents/MacOS/EtreCheck
Apr 10, 2016, 05:26:04 PM ~/Library/Logs/DiagnosticReports/quicklookd_2016-04-10-172604_[redacted].crash
/System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/MacOS/quicklookd
Apr 10, 2016, 04:35:57 PM Self test - passed
Apr 10, 2016, 03:30:55 PM ~/Library/Logs/DiagnosticReports/Spotify Helper_2016-04-10-153055_[redacted].crash
/Applications/Spotify.app/Contents/Frameworks/Spotify Helper.app/Contents/MacOS/Spotify Helper
Apr 10, 2016, 03:01:38 PM ~/Library/Logs/DiagnosticReports/fontd_2016-04-10-150138_[redacted].crash
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Support/fontd
Apr 10, 2016, 03:01:31 PM ~/Library/Logs/DiagnosticReports/fontd_2016-04-10-150131_[redacted].crash
Apr 10, 2016, 03:01:25 PM ~/Library/Logs/DiagnosticReports/fontd_2016-04-10-150125_[redacted].crash
Apr 8, 2016, 12:23:02 AM ~/Library/Logs/DiagnosticReports/SafariDAVClient_2016-04-08-002302_[redacted].c rash
/System/Library/PrivateFrameworks/BookmarkDAV.framework/Versions/A/Helpers/Safa riDAVClient
MacBook Air, OS X Yosemite (10.10.4)