HT204065: If you can't send or receive messages on your iPhone, iPad, or iPod touch

Learn about If you can't send or receive messages on your iPhone, iPad, or iPod touch
kanatabilltoo

Q: Latest iOS.

I have an iPad mini. Following the last iOS update, iTunes view of the device got all confused and I could no longer sync with my PC

using iTunes. iTunes seemed to think the iPad had exceeded its memory by several Gb. I did a software reset and rebuilt

the iPad from scratch. Everything seemed to come together (including the sync) except FaceTime and Messages (so far, at least).

If I try and using Settings for FaceTime, for instance, it asks me to sign in with my Apple ID

(which I can do on iTunes or the Apple web site), it won't do it. Instead it asks me to enter a password

and then says an email will be sent so I can confirm my ID (same thing if I try to use FaceTime directly).

The email is never received; not clear why it was necessary in the first place. I have received emails offering

to let me reset my password (which I actually did once and, again, the new one works with Apple and iTunes but not FaceTime - or Messages).

My network works fine (on the iPad and several other devices) so I don't have a network problem.

Any ideas?

iPad mini Wi-Fi, iOS 9.3

Posted on Apr 10, 2016 5:23 PM