Coxie85
Level 1 (4 points)
iPhone

Q: Cable or accessory is not certified, nothings plugged in???

Hi,

 

I've got an iPhone 6 that keeps displaying the "This cable or accessory is not certified and may not work reliably with this iPhone." while there is nothing plugged into the iPhone at all.. I've tried a reboot but it keeps happening, Has anyone seen this before ??

 

Cheers

 

Coxie

iPhone 6, iOS 9.3.1

Posted on Apr 10, 2016 6:11 PM

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Coxie85

Q: Cable or accessory is not certified, nothings plugged in???

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Apr 12, 2016 6:12 AM in response to Coxie85
    Community Specialists
    Apr 12, 2016 6:12 AM in response to Coxie85

    Hello Coxie85,

    Thanks for using Apple Support Communities.

     

    I see you're getting an alert that says  your accessory isn't supported or certified on your iPhone.  Since nothing is plugged in, this is indicative of either a dirty or damaged charging port.  Please follow through the steps below to help get this issue resolved.

     

    If an alert says that your accessory isn't supported or certified

    These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or non Apple-certified, or your USB charger isn't designed to charge devices.

    Follow these steps:

    1. Remove any debris from the charging port on the bottom of your device.
    2. Restart your iOS device.
    3. Try a different USB cable or charger.
    4. Make sure that you have the latest version of iOS.
    5. Contact Apple Support to set up service.

    Charge your iPhone, iPad, and iPod touch

     

    Take care.