shaun7623523785783456347863482634843423466478923

Q: Problems with google

Hello

I have some major issues with google.

 

I have a 2015 macbook pro retina with el-capitan on it.

 

Everything google seems to work some times but not others.

My main problem is with google drive. I dont use the app version, i just use it through firefox. (The problem is across all browsers)

Google drive keeps coming up saying that im off line. when im clearly not.

 

Apple mail is configured for 2 different google imap accounts, and even that has problems sometimes sending mail. pops up with a select outgoing server box.

 

If i were to google something using google.com.au, it is always waiting for a google website in the info bar. I am forever hitting F5 to refresh. It is so frustrating.

I have been looking for months now, and i see that alot of other people are having the same problem, and that it is also for PC as well as mac.

 

Some people say to remove your anivirus. I dont have antivirus installed. The only thing i have found which works, (which dosent) is i performed a complete fresh install a couple of months ago.

I have not installed any software since that date except for firefox.

MacBook Pro (Retina, 13-inch, Mid 2014), OS X El Capitan (10.11.4)

Posted on Apr 10, 2016 9:06 PM

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Q: Problems with google

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  • by alex_h1,

    alex_h1 alex_h1 Apr 12, 2016 7:20 AM in response to shaun7623523785783456347863482634843423466478923
    Community Specialists
    Apr 12, 2016 7:20 AM in response to shaun7623523785783456347863482634843423466478923

    Hello shaun,

    Thanks for using Apple Support Communities.

     

    I see you're having with assorted Google products and websites on your Mac.  Have you tried isolating this issue at all?  To get started, I suggest seeing if this issue persists when booted in safe mode:

     

    1. Choose Apple menu > Shut Down.

    2. After your Mac shuts down, wait 10 seconds, then press the power button.

    3. Immediately after you hear the startup tone, hold down the Shift key.

       

      You should press the Shift key as soon as possible after you hear the startup tone, but not before.

    4. Release the Shift key when you see the gray Apple logo and progress indicator.

    To leave safe mode, restart your Mac again, but don’t hold down any keys during startup.

    OS X El Capitan: Start up in safe mode

     

    If it does, then your next step is to isolate if it is a user account issue:

     

    How to test with another user account

    You can figure out if unexpected behavior is related to user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.

    Create a test user account

    1. From the Apple menu, choose System Preferences.
    2. Click the Users & Groups icon in the System Preferences window.
    3. Click the lock icon, then enter an administrator name and password.
    4. Click the Add button (+) below the list of users.
    5. Choose a type of user from the New Account pop-up menu.
    6. Give the user a full name, account name, and password.
    7. Click OK.
    8. Close the System Preferences window.

    If there are documents from your original user account that you want to test with, place a copy of these items in the Shared folder in the Users folder. Press the Option key while dragging a file to this folder to create a copy.

    Log in to the test user account

    Log out of your current user account by choosing Log Out from the Apple menu, then log in to the new account you created. If you're prompted to sign in with your iCloud account or Apple ID when you log in, skip this step.

    Try reproducing the issue

    Try the same steps that caused the unexpected behavior to appear before. For example, if you were unable to print, try printing from this user account. If you were unable to connect to the Internet, try browsing a website from this user account.

    If you were using any specific settings that testing depends on (such as using a specific email account or iCloud account) set up the same account in the test user. For email and most other settings you can use the Internet Accounts pane in System Preferences to set up these kinds of accounts. If files from your home folder are needed for testing, copy them to Shared folder in the Users folder (/Users/Shared). After logging in as the test user, copy these items to the same location in the test user's home folder to test with.

    If an issue happens in only one user account

    If performing the same steps in a test user account doesn't result in the same unexpected behavior, you most likely don't need to reinstall any apps or OS X.

    • If an issue only happens in one app, check the app's documentation or support website for instructions on troubleshooting specific preference or setting files.
    • If you need help with a specific alert message or issue, search the Apple Support website for the text of the alert message you're seeing.

    If an issue happens in more than one user account

    If the same unexpected behavior happens in more than one user account on your Mac, try checking for software or hardware issues.

    After you're done

    After you've finished testing, log out of the test account by choosing Log Out from the Apple menu. Then log in to your original user account.

    You can remove the test user account you created when you're done. Make sure you're completely finished testing, and that you don't need any of the files or settings you created or copied there before you remove it.

    Get help

    If you need more help with a software or hardware issue, contact Apple Support. If you work with an Advisor, Genius, or service provider to resolve an issue, be sure to mention any steps you've already tried and the results. Also mention any alert messages you've seen as part of the issue. You can take a screenshot of any messages that appear so you can refer to them later.

    How to test an issue in another user account on your Mac

     

    Take care.