rajvk28
Level 1 (4 points)
iPhone

Q: Cannot access back up files from iTunes which is there in non admin account on laptop

I Forgot my unlock password and before resetting my iPhone I backed it up on non admin account on iTunes on my laptop. When I try to restore the backed up files from laptop to iPhone it's asking for some password. The same thing doesn't happen in my admin account  laptop. Last back up on admin account was 6 months back ...  those files but canny get backed up files which were there on non admin account as it asks for some password

iPhone 5s, iOS 9.3.1

Posted on Apr 10, 2016 9:09 PM

Close
rajvk28

Q: Cannot access back up files from iTunes which is there in non admin account on laptop

  • All replies
  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Apr 12, 2016 7:24 AM in response to rajvk28
    Community Specialists
    Apr 12, 2016 7:24 AM in response to rajvk28

    Hello rajvk28,

    Thanks for using Apple Support Communities.

     

    From your post it sounds like you enabled the option to encrypt your iTunes backup, and you don't remember the password you created.  For help with this issue please follow the steps below.

     

    What if I can’t remember the password for my encrypted backup?

    You can't use an encrypted backup if you don't have the password. 

    When you try to use a backup, you might see a message saying "The password you entered to unlock your backup was incorrect." This message means that the iTunes encryption option was turned on in the past by:

    • Yourself
    • Someone who set up your device or transferred your data to a new device
    • An installed profile (for business or education devices). If you're using an installed profile, contact your system administrator.

    If you don't have your password:

    • If someone else set up your device, check with them for the password. 
    • Try using an iCloud backup instead. If you don't have an iCloud backup, you can make one.
    • If it's still relevant, try using an older iTunes backup.

    About encrypted backups in iTunes

     

    Take care.