home button fell out now nothing works

Make an appointment at the nearest Apple store to have your iPhone evaluated for free.

Once the diagnostics are complete, the staff will explain your options.

Make a Genius Bar Reservation

http://www.apple.com/retail/geniusbar/

There are no user-serviceable components in an iPhone nor does Apple sell

replacement parts.

Use this link to arrange for mail-in service:

iPhone Service Answer Center - Apple Support

Have just had the worst experience ever with this repair service!!!

Sent back my IN WARRANTY IPHONE 6 for Simple HOME button replacement as the button was not working and this is all that was wrong with phone!

Repair center says there is a slight bend in phone and won't just fix the HOME BUTTON.

They quote over 300 eur for fixing!

Dis-graceful Service

wrobin79 wrote:

Have just had the worst experience ever with this repair service!!!

Sent back my IN WARRANTY IPHONE 6 for Simple HOME button replacement as the button was not working and this is all that was wrong with phone!

Repair center says there is a slight bend in phone and won't just fix the HOME BUTTON.

They quote over 300 eur for fixing!

Dis-graceful Service

300 sounds about right. Apple is not going to do a partial repair.

wrobin79 wrote:

Are you ALL just Apple Employees replying to these??

So obvious!!!!!!!!!!!!!!!!!!!!!!

If it was so obvious that it was a reasonable amount, why are you whining about it?

And, no, this is a user-to-user technical support forum. There are very few Apple employees posting here. They are indicated by a black Apple avatar. And, they don't answer question like these. They only answer actual technical support questions that have gone unanswered for a day or so.

Was hardly saying 300 was reasonable! Its the stupidest thing i have heard today!!!( bar your last reply)!!!!!!!!!!

Was saying its obvious U HAVE A vested interest in Apple (most likely as an employee) Of Course you are going to say 300 sounds ok.

My point is I don't want the bend fixed! ( was never a problem before and hadn't even noticed it) (if i did i would have bent Straight before sending it in)

I want the home button fixed.

And don't quote something stupid again about Partial repair! One thing has nothing to do with the Other.

wrobin79 wrote:

Was saying its obvious U HAVE A vested interest in Apple (most likely as an employee) Of Course you are going to say 300 sounds ok.

No, I do not work for Apple. Please stop inferring that I am lying.

You damaged your phone. Apple is willing to do an out-of-warranty replacement at significantly less than the retail cost of the phone. That's better than ok.

Had you purchased AppleCare+ for the device within the first 60 days after getting it, the repairs would have been a $80 USD service fee and would have covered any and all kinds of damage for two years. In view of the lack of precaution, would have been a significantly better investment than the now unavoidable 300€ out of warranty replacement cost.

And no, it is not just a simple button. It contains the TouchID sensor which is intimately married to the whole security infrastructure that keeps the contents of the phone safe from prying eyes (including those of the FBI). The repair can only be done by Apple and consists in replacing the now-dead unit.

Edit: as for how long, it is near instantaneous. As soon as you get to the store and plonk down the cash, they will take the cadaver and hand over a new/refurbished unit of identical characteristics. Migration of the contents is your purview. After all, you do have a backup, don't you?

Generic Username825 wrote:

ok how long does it take to get it fixed and get it back?

If you take it into an Apple Store and they are repairing it, depending on how busy the store is, usually about an hour. Be sure to make an appointment first.

Courcoul wrote:

Meg St._Clair wrote:

Be sure to make an appointment first.

Yeah, he'd better. Else we'll have another eternal thread of wailing and teeth gnashing cause His Lordship was kept waiting too long...

Indeed!

Meg St._Clair wrote:

wrobin79 wrote:

Have just had the worst experience ever with this repair service!!!

Sent back my IN WARRANTY IPHONE 6 for Simple HOME button replacement as the button was not working and this is all that was wrong with phone!

Repair center says there is a slight bend in phone and won't just fix the HOME BUTTON.

They quote over 300 eur for fixing!

Dis-graceful Service

300 sounds about right. Apple is not going to do a partial repair.

Actually, they could have fixed the home button as a complete and total repair. Apple has insisted on doing multiple repairs.

Gee, Mr. Car Owner, we won't fix your flat tire for $25 unless you agree to pay us $2000 to repair your dented fender!

Are you ALL just Apple Employees replying to these??

So obvious!!!!!!!!!!!!!!!!!!!!!!