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Cannot send iMessages on my Mac but can receive them

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I changed my main Apple ID email address yesterday, and also changed from my iPhone 5C to a iPhone SE.

Once I did changed my Apple ID email address, I had to sign out of all my devices, and sign back in with the new email cause I was getting error since the apps were trying to log in with the old email.

After that, everything was working on all devices except 1 thing. I cannot send iMessages from Messages on my Mac. iMessage is working on my iPhone correctly. I can receive iMessages on both Mac and iPhone. I can even send SMS (non-imessage) messages on my Mac. Really, all I can't do is to send iMessages from the Mac.

What I did :

- Restarted my computer
- Log out and back in of Messages on the Mac
- Log out and back in of iCloud on the Mac
- Deleted Messages related Preferences files
- Deleted Keychain passwords that were using the old email

Not sure what else to try. Any help would be greatly appreciated. Thanks!

I'm running El Capitan by the way (10.11.4) on a 2012 15 inches Macbook Pro.

MacBook Pro, iOS 9.3.1

Posted on Apr 11, 2016 6:18 AM

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Posted on Mar 14, 2019 1:46 PM

I just tried the one from cabrownfromottawa way up, i think on page 5 of this thread: https://discussions.apple.com/thread/7528581?answerId=33300061022#33300061022. If that doesn't take you there, here is a copy: So I tried everything on all 4 of these pages and none worked.  Finally I contacted Apple Support and after getting passed to a 2nd level, having them have me capture some logs and have them analyzed, I got it fixed.




Close all applications, specifically Messages


Reboot


Spotlight search for Keychain Access


Search in Keychain Access for - com.apple.facetime


Right click on and delete - com.apple.facetime: registrationV1


Reboot


Launch Messages


It certainly worked for me! Good luck!

111 replies

Jun 16, 2019 9:51 AM in response to cabrownfromottawa

I did this, tried to mark it helpful, and was not able to. It did work for me, perfectly. Happily, I had copied the instruction onto a sticky note, because today, several months later, I again was unable to send messages from my laptop. I went into keychain access as directed, and found that the com.apple.facetime had come back today, at 11:00 a.m. I followed the rest of the instructions, and it worked like a charm, again.

Apr 11, 2016 10:43 AM in response to marclarin

Please take each of the following steps that you haven't already tried. Stop when the problem is resolved.

1. Open the Messages preferences window and select the Accounts tab. On the left is a list of the messaging accounts that you've defined. Select iMessage. Make sure that the Apple ID shown is valid. If it is, check the box marked

Enable this account

if it's not already checked.

2. Sign out of iMessage on all your devices and sign back in. If you've enabled two-step verification for the Apple ID that you use with iMessage, you must generate an application-specific password and enter it when prompted. Test.

Note: iMessage and iCloud are not the same, even if you use the same Apple ID for both. You must sign out of iMessage, not iCloud.

3. Take this step if you have an iPhone linked to the same Apple ID as the Mac.

Follow the instructions in this support article, under the heading

Set up SMS and MMS with Continuity

If text forwarding is already enabled on the phone, disable it and then re-enable it.

Quit and relaunch Messages on the Mac.

Credit for this observation to ASC member Apple Advocate.

4. There may be a problem with the Apple ID account.

Click the Support link at the top of this page to schedule a call from Apple Support. You might not be charged for the call if you select "Apple ID"—not the hardware model—as the product you're asking about.

Apr 13, 2016 9:03 AM in response to Linc Davis

Well, to be honest they kept transferring me, and it was always ending up by losing communication with them.

After trying 3 times, I stopped trying.


Being able to receive my iMessages on my computer and to send SMS, but not Send iMessages is something really weird.

I mean...if my iMessages were not working at all, I wouldn't be able to receive them on my computer, right?


One thing I've noticed, is that when I right click on the Messages app icon, my "status" is set to "Disconnected".

The other options in the menu are Invisible, Available, Current song in Itunes and Unavailable.

I tried to select any other option without success. Looks like I'm stuck on "Disconnected".


Any ideas?

Apr 13, 2016 10:01 AM in response to marclarin

Might be a corrupt .plist.


Do a backup, preferably 2 backups on 2 separate drives.


Quit the application.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.iChat.plist. Move the .plist to your desktop.


Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.

If the application is the same, return the .plist to where you got it from, overwriting the newer one.


If that doesn’t work, repeat the above but delete the com.apple.imagent.plist


Thanks to leonie and Ralph Johns (UK)for some information contained in this.

Apr 14, 2016 12:12 PM in response to Eric Root

Another thing I've noticed, is that I can send iMessages from my iPhone, and they will be added in the conversation on Messages on my Mac right away. So again, really what's not working is that I can't SEND iMessages from my Mac, but that's it. Everything else works just fine on all devices.


It is really annoying. I don't know what to do. Anyone else can try to help? Thanks!

Cannot send iMessages on my Mac but can receive them

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