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marclarin Author

Level 1

72 points

Cannot send iMessages on my Mac but can receive them

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I changed my main Apple ID email address yesterday, and also changed from my iPhone 5C to a iPhone SE.

Once I did changed my Apple ID email address, I had to sign out of all my devices, and sign back in with the new email cause I was getting error since the apps were trying to log in with the old email.

After that, everything was working on all devices except 1 thing. I cannot send iMessages from Messages on my Mac. iMessage is working on my iPhone correctly. I can receive iMessages on both Mac and iPhone. I can even send SMS (non-imessage) messages on my Mac. Really, all I can't do is to send iMessages from the Mac.

What I did :

- Restarted my computer
- Log out and back in of Messages on the Mac
- Log out and back in of iCloud on the Mac
- Deleted Messages related Preferences files
- Deleted Keychain passwords that were using the old email

Not sure what else to try. Any help would be greatly appreciated. Thanks!

I'm running El Capitan by the way (10.11.4) on a 2012 15 inches Macbook Pro.

MacBook Pro, iOS 9.3.1

Posted on Apr 11, 2016 6:18 AM

Top-ranking reply

demonreader

Level 1

8 points

Posted on Mar 14, 2019 1:46 PM

I just tried the one from cabrownfromottawa way up, i think on page 5 of this thread: https://discussions.apple.com/thread/7528581?answerId=33300061022#33300061022. If that doesn't take you there, here is a copy: So I tried everything on all 4 of these pages and none worked. Finally I contacted Apple Support and after getting passed to a 2nd level, having them have me capture some logs and have them analyzed, I got it fixed.

Close all applications, specifically Messages

Reboot

Spotlight search for Keychain Access

Search in Keychain Access for - com.apple.facetime

Right click on and delete - com.apple.facetime: registrationV1

Reboot

Launch Messages

It certainly worked for me! Good luck!

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