HT203828: If iCloud asks you for the password to your previous Apple ID

Learn about If iCloud asks you for the password to your previous Apple ID
jacnal
Level 1 (4 points)
iCloud

Q: I have updated to IOS 9.3 and still cannot sign out of iCloud as it is asking for a password for an old apple id

I have updated to IOS 9.3 and still cannot sign out of iCloud as it is asking for a password for an old apple id

Posted on Apr 11, 2016 7:51 AM

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jacnal

Q: I have updated to IOS 9.3 and still cannot sign out of iCloud as it is asking for a password for an old apple id

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  • by Csound1,

    Csound1 Csound1 Apr 11, 2016 7:54 AM in response to jacnal
    Level 9 (50,297 points)
    Desktops
    Apr 11, 2016 7:54 AM in response to jacnal

    You will need to supply the correct password in order to sign out.

  • by gail from maine,Helpful

    gail from maine gail from maine Apr 11, 2016 9:11 AM in response to jacnal
    Level 7 (25,764 points)
    iCloud
    Apr 11, 2016 9:11 AM in response to jacnal

    When you say an "old Apple ID" do you mean a totally different Apple ID than the one you are currently using, or do you mean that it is a previous email address that was used on your current Apple ID?

     

    If you mean a totally separate Apple ID, then you need to go to: Apple - My Apple ID and reset the password, and then log out. If you don't remember the answers to your Security Questions, you will have to contact Apple Support to get them reset:

     

    ACCOUNT SECURITY SUPPORT

     

    If you mean it was a previous version of your current ID, then use your current password to sign out.

     

    Cheers,

     

    GB