wilmafromwinnipeg

Q: Watch wont turn on

My watch has been working fine but this morning it is completely dead. I have had it on the charger for 3 hours and I cant get it to turn on

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Apr 11, 2016 8:01 AM

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Q: Watch wont turn on

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  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Apr 11, 2016 8:11 AM in response to wilmafromwinnipeg
    Level 7 (33,944 points)
    Apple Watch
    Apr 11, 2016 8:11 AM in response to wilmafromwinnipeg

    Hi Wilma

     

    When charging your watch, check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

    charger-plastic-2.gif

    • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this.
    • You are using a genuine Apple Magnetic Charging Cable or an Apple certified magnetic charging module.
    • If you are charging your watch by plugging into mains power:
      • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
      • Try using different adapters from the following:
        • The genuine Apple USB Power Adapter that was supplied with the watch, or;
        • A genuine Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
        • An Apple-certified (MFi) third-party 5W USB power adapter.
    • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
    • If your battery is very low, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).

     

    Under normal operation, charging should only take up to around 2.5 hours.

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support

  • by Jonathan UK,Solvedanswer

    Jonathan UK Jonathan UK Apr 11, 2016 8:12 AM in response to wilmafromwinnipeg
    Level 7 (33,944 points)
    Apple Watch
    Apr 11, 2016 8:12 AM in response to wilmafromwinnipeg

    If you have followed the charging instructions, but your watch still won't turn on, next follow the steps here: 

     

    If your Apple Watch doesn't respond or won't turn on - Apple Support

     

    If your watch still does not start, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having it serviced under warranty:

     

    https://www.apple.com/support/watch/contact/

  • by wilmafromwinnipeg,

    wilmafromwinnipeg wilmafromwinnipeg Apr 11, 2016 8:22 AM in response to Jonathan UK
    Level 1 (4 points)
    Apple Watch
    Apr 11, 2016 8:22 AM in response to Jonathan UK

    Thanks, the link to info able how to force restart helped. Ive had the watch for months so charging procedure was not the issue. Anyway, it's working now. Thanks.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Apr 11, 2016 8:26 AM in response to wilmafromwinnipeg
    Level 7 (33,944 points)
    Apple Watch
    Apr 11, 2016 8:26 AM in response to wilmafromwinnipeg

    You are most welcome!