iMac 5k i7 cpu hits 100 °C regularly

I recently bought the 5k 27" i7 iMac. When the cpu is idle it stays in the low 30s, when under moderate load (HD movies, internet, Photoshop etc) it doesn't really get over 50 °C, but when I use it to render stills/animations in Cinema 4D (or After Effects) and all 8 threads are being utilized the temperature stays almost constantly at 95 °C and regularly peaks at 100 °C! At this point the fan is louder than my vacuum cleaner, the frequency drops but the temperature never does. I did a test render for about an hour and the fan never managed to cool down the cpu under 90 °C, even if the frequency dropped from 4 GHz to about 3.8. I used Macs Fan Control and Intel's Power Gadget to monitor what is going on and got the same readings.


I don't think there is anything wrong with the cpu as it cools down to 45 °C in a matter of seconds after I stop rendering. The fault is (I guess) in the iMac's cooling system, since it uses the same heat sink for both the cpu and gpu (which by the way also gets over 90 °C after a few minutes of doing virtually nothing in Civilization V), and has to cool them both down, and the power supply, and the rest of the components all squeezed in a space smaller than some laptops have with only one fan.


My question is: how worried should I be? I don't think it is either normal or acceptable for the cpu to be at such high temperatures for longer periods of time. I don't do rendering every day, but I will do at least full 48 hours of rendering per month and having the cpu hitting the 100 °C mark every few seconds really doesn't sound right to me. Or am I just over reacting and it is perfectly normal for the i7 to operate in the 90+ range all the time?

iMac with Retina 5K display, OS X El Capitan (10.11.4)

Posted on Apr 11, 2016 9:27 AM

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19 replies

Dec 14, 2017 2:10 PM in response to Tjeuke

Read my comments one post above yours.

You do not like the High internal temps, get yourself a small desktop/table fan a let it blow cooler air on the back of your iMac.

I have always felt iMacs run way too hot and can cause premature internal component failure.

Apple has always cared more for near silent computer operation over excessive internal temps.

I would rather have a much cooler running Mac that will last longer than a Mac that runs totally silent, but will have to replace with another expensive costing Mac much sooner than I like or prefer.

Do what you will.

Apr 11, 2016 2:35 PM in response to Versagious

If you find out that these newer iMac models do run hotter, things you can do is run a software fan control with your iMac.

You can manually regulate the iMac's internal fan/s.

Apple is more concerned about thin design and quiet operation than worrying about prolonging the operational life of their computers.

I have been convinced for a long time that Apple, from the time of these new aluminum clad iMacs, has purposely changed the way they design and build their computers, now, to only last 5-6 years if you run them the way Apple wants you to run them.

Heat is enemy of all micro/nano electronic technology.

Run a small tabletop fan and let it blow cooler air from behind on the back of your iMac to help keep it running cooler, also.

I do this with my two iMacs to keep them running cooler to prolong component life.

I want my Macs to run as cool as possible.

I can't afford to purchase a new Mac every 5-6 years.


Good Luck!

Dec 14, 2017 1:48 PM in response to Versagious

I'm having the same issues with my 2017 Retina 5K27-inch iMac , 528GB SSD, 40GB RAM and 4,2 GHz Intel Core i7.

Lightroom Classic often makes the CPU temp go up to 99º C , especially when performing file operations like exporting images and building previews. Photoshop CC 2018 never forces the CPU to very high temperatures. Almost all applications I'm using to edit my RAW images make the CPU temp regularly going up to 99º C. File operations in Adobe Bridge and ON1 Photo RAW, like indexing, copying, exporting or moving, also make the CPU temp going up to 99º C. I find the fan comes in too late at 99º C. But if it is finally running it goes up to about 2500 RPM very fast and the temperature falls back very quickly to approximately 80º C. Users in other forums say 100º C this is not a problem at all. But I am asking myself how long the new i7 can run hot as 94-100C, safely without breaking something. But until now I haven't found any solid and clear answer in this issue.

Mar 24, 2017 8:29 AM in response to Versagious

hello

1 month ago i bought my new 27" imac like your (cpu:i7 4.0ghz + gpu: 4gb AMD Radeon R9 M395X...). I bought it because i work a lot with photoshop, indesign and in addition to this i started to "learn" cinema 4d... So when i start some rendering process (of few minutes), each cpu's core reach temperature of 98/100° not less than 96° for all the rendering process. So i have your same problem!!! How much time it will resist??? I don't think your is a isolated case becouse my imac do the same. Can you please tell me how did you resolve? Thanks

User uploaded file

Apr 11, 2016 9:55 AM in response to theratter

Yes I checked Activity monitor and there are no runaway apps. Apart from the Adobe Suite and Cinema I have almost nothing extra installed on the iMac. If I do nothing in Cinema 4D it uses like 0.3% of the processor.


I can't however accept that these are normal temperatures in any form of use. The old iMac that still runs great (but slow, it is 8 years old) never got over 70 °C and the fan barely ever made an audible sound. I don't think the machine will shut down, it is not malfunctioning - the processor will and does shut down, or better yet drops its operating frequency from 4.0 GHz because it hits its maximum operating temperature of 100 °C. Besides, is it really normal to buy a premium machine and then listen to the noise of the fan constantly at 2850 RPMs?


Perhaps I should rephrase my question: why is Apple selling the i7 processors and the M395X graphic cards (for extra 600 € I might add) if they generate too much heat for the iMac cooling system?


Is there a technician out there that might advise if there is any way to cool down the cpu without loosing any computing power in the existing iMac?

Apr 11, 2016 2:15 PM in response to Versagious

None of this sounds right to me for a new iMac.

A New iMac shouldn't be running this hot!

If you have had this iMac for less than 14 days, backup any new data you have on this new iMac, bring in your entire iMac system in the box, into an Apple Store, have them plug this in and show/demonstrate to them the issues you are having and see if they can diagnose the issue.

If the diagnosis isn't to your satisfaction, you can return this iMac for a full refund (wipe the drive of all your data and restore the iMac to its factory state, if still in the Apple Store, have a Apple employee or Genius help you with this) and then re-order/re-purchase another new iMac with everything you ordered the first time, and see if the same issue exists or to confirm that the first iMac you purchased was defective is some way the couldn't be diagnosed.



Good Luck!

Apr 11, 2016 2:24 PM in response to MichelPM

Thanks MichelPM, I've had it for 19 days now 🙂 and there are no official Apple stores where I live, but the store where I bought it from (a premium reseller, whatever that means) already said they will do what you suggested if decide so. I did wait 3 weeks for this one though, so it's a lot of hassle.


I guess what I would like to know at this point is: if any other owner of 27" 5k i7 iMac with M395X graphic card has the same problem when they work on something that uses all the computing power that the processor has or is it just me? I'm still worried that this is a general problem and a new iMac with the same configuration will behave exactly the same.

Apr 11, 2016 2:53 PM in response to MichelPM

I did put a fan at the back of the iMac 😀 but it didn't help. I also manually set the the fan to max 2850 RPMs, but it's so loud and didn't help either. I don't know, maybe they are really built to fail, I still prefer the saying ****-up before conspiracy, meaning Apple just didn't design the iMac with such heat generating components in mind.


I do rely on Apple to make something that works for a long time though. My 13 year old PowerPC still works and I used it as a file server until not long ago! That's why I would like to know what is going on with this iMac. I did consider buying a Mac Pro, maybe it would be better suited to my needs, but it really is quite expensive and this iMac is all I need for my work.


So, anyone out there with the same problems? Run some renders on your i7 iMacs, push them to the limits, that's why you payed the extra $$$ for!

Apr 11, 2016 7:36 PM in response to Versagious

There is sonething definitely wrong with this iMac.

You shouldn't be running the iMac's internal fans at 2800-2900 RPMs.

This is "Ludricrous Speed!" ( with all due respect to Mel Brooks).

You should only be running your iMacs fans at or below 2000 RPMs or so.

Bring it back in to your Apple Authorised seller.

If they cannot find the issues for the high heat, if they will take back for a full refund and once someone here can vouch for whether the high end iMacs have a pronounced heat issue., you can decide to try purchasing another one on the chance that the first iMac you purchased was a defective unit.


Good Luck!

Apr 12, 2016 10:10 AM in response to Versagious

Well, I talked to someone at Apple Support over the phone, he was very nice but after we did the usual reset stuff (which I knew wouldn’t help and didn’t), he sort of confessed people usually call him about lost passwords and iTunes and this was a bit over his head. He did say the temperatures are too high and I should take it to the store to have it checked.


I also contacted Intel, the answer I got from their Discussion Support was (quote):

“Apple has requested that all questions regarding Apple systems and software be addressed directly with Apple support.”


and their Customer support sent me this (quote):

“When the BIOS option are set as default and the CPU is properly cooled, the i7-6700K should not overheat past 64C, as per Tcase figure. However, being this an Intel CPU mounted on a third-party board we cannot guarantee this figure. Your computer original equipment manufacturer (OEM) may have altered the features, incorporated customizations, or made other changes to the hardware provided.”


I am not completely sure what Tcase means, internet says it is the surface temperature of the processor and is usually 10 - 20 °C lower than the core temperature. In any case it is a sort of optimal temperature for the processor and even if my readings show core temperature (which I think they do) it shouldn’t exceed 85 °C - which it regularly does.


I’m taking my computer back to the store, though I don’t expect a major breakthrough. I will keep this discussion open and will post on how thing turns out, maybe it will help someone in the future.

Apr 12, 2016 3:19 PM in response to Versagious

I am pretty much a tech guy, and I have to agree with Apple.

A brand new Mac shouldn't be overheating.

You're the first person to post a question about heat issues with a brand new iMac.

So, MSO here, your heat issues is isolated defect to the iMac unit you received and is not a common, known issue for new iMac models.

So, I would bring back the whole kit and kaboodle and have an Apple/computer tech look this issue over and if there isn't a good resolution to fix or resolve the issue, return the iMac for a full refund.


Good Luck!

Sep 30, 2016 8:56 AM in response to Versagious

The product is a disaster. The one fan simply isn't adequate to cool the system. I'm glad that I didn't get the i7, although the problem seems to be the LCD which runs way too hot. I've got TG Pro controlling the fan which is the only thing that keeps the system from shutting itself off as the system fan management doesnt work properly (or insists on running the fan at full tilt for no reason).


The iMac 5K is a great argument for blowing a day building a hackintosh.

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iMac 5k i7 cpu hits 100 °C regularly

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