Q: Slow & Burning Battery - Why & How do I fix it?
Greetings good people,
I fished around trying to solve this myself, learned enough to download and rune EtreCheck (see below), and can't figure this out. My battery goes from 100% to less than 10% in about 2 hours of light use; that usually/used to take upwards of 9-10 hours. Also, its become slow (where it used to be crazy fast) and I am getting a fair amount of Beachball Pinwheel action (on messenger? are you kidding me?).
So, I see the top CPU processes are "soagent" and "callservicesd", both at 98%. I have no idea what these functions are, but that seems like a lot.
OK, help? What's wrong with me and how do I fix me? (EtreCheck output is below).
Matt
EtreCheck version: 2.9.10 (261)
Report generated 2016-04-11 12:46:06
Download EtreCheck from https://etrecheck.com
Runtime 1:54
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
MacBook Pro (Retina, 13-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,1
1 2.6 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 151
Intel Iris
Color LCD 2560 x 1600
OS X El Capitan 10.11.3 (15D21) - Time since boot: about 17 hours
APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 499.07 GB (371.68 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.42 GB Online
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
[not loaded] 6 Apple tasks
[loaded] 151 Apple tasks
[running] 79 Apple tasks
[not loaded] 46 Apple tasks
[loaded] 155 Apple tasks
[running] 87 Apple tasks
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
[loaded] com.adobe.fpsaud.plist (2016-04-05) [Support]
[loaded] com.ea.origin.ESHelper.plist (2015-08-02) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Drive Application (/Applications/Google Drive.app)
[running] com.google.GoogleDrive.66272
[running] com.google.GoogleTalkPluginD.67872.C860C219-9F30-49F0-9507-5EC72E5D239A
[running] com.microsoft.Word.48992
[running] com.microsoft.autoupdate.fba.7712
[loaded] 387 Apple tasks
[running] 199 Apple tasks
FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-08) [Support]
QuickTime Plugin: 7.7.3 (2016-02-07)
Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-08) [Support]
Default Browser: 601 - SDK 10.11 (2016-02-07)
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]
SharePointBrowserPlugin: 14.6.2 - SDK 10.6 (2016-04-11) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
Silverlight: 5.1.40416.0 - SDK 10.6 (2015-07-28) [Support]
Evernote Web Clipper (2016-01-17)
Flash Player (2016-04-05) [Support]
Time Machine not configured!
98% soagent
98% callservicesd
59% Messages
4% Microsoft Word
1% kernel_task
2.98 GB com.apple.WebKit.WebContent(9)
728 MB kernel_task
205 MB mdworker(15)
205 MB Safari
172 MB Messages
334 MB Free RAM
7.67 GB Used RAM (1.12 GB Cached)
11 MB Swap Used
Apr 11, 2016, 11:41:51 AM /Library/Logs/DiagnosticReports/Messages_2016-04-11-114151_[redacted].cpu_resou rce.diag [Details]
/Applications/Messages.app/Contents/MacOS/Messages
Apr 10, 2016, 07:06:28 PM /Library/Logs/DiagnosticReports/callservicesd_2016-04-10-190628_[redacted].cpu_ resource.diag [Details]
/System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd
Apr 10, 2016, 07:06:28 PM /Library/Logs/DiagnosticReports/soagent_2016-04-10-190628_[redacted].cpu_resour ce.diag [Details]
/System/Library/PrivateFrameworks/MessagesKit.framework/Resources/soagent.app/C ontents/MacOS/soagent
Apr 10, 2016, 07:03:53 PM Self test - passed
Apr 9, 2016, 01:43:49 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-09-134349_ [redacted].crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Apr 9, 2016, 09:04:41 AM /Library/Logs/DiagnosticReports/Messages_2016-04-09-090441_[redacted].cpu_resou rce.diag [Details]
Apr 8, 2016, 08:23:42 PM /Library/Logs/DiagnosticReports/FaceTime_2016-04-08-202342_[redacted].cpu_resou rce.diag [Details]
/Applications/FaceTime.app/Contents/MacOS/FaceTime
MacBook Pro (Retina, 13-inch, Late 2013), iOS 9.3.1, EtreCheck results included
Posted on Apr 11, 2016 10:13 AM