Cyoe

Q: Apple TV reboots randomly

Hi there,

I have an Apple TV 2nd Gen, and it reboots randomly while watching Netflix. It started about 7 months ago and usually happens after a new episode starts and reboots within the first 60-90 seconds of the new episode starting. This doesn't happens always, but it does happen about 4-5 days per week; usually when going into the second episode of the day. It rarely reboots on the first episode of the day; and less often (but it has happened a few times) once it reboots it reboots a few more times when going back to Netflix to continue where we started.
I have tried soft and hard resets, all software is up to date, and it still happens randomly. I have tested it and it's not related to a specific Netflix series or movies, it's just that: random.

This hasn't happened in other non-Netflix situations, but again this ATV is mostly used for Netflix.

Looking forward to hearing possible solutions.

Best,

C

Apple TV

Posted on Apr 11, 2016 11:48 AM

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