-
All replies
-
Helpful answers
-
Apr 11, 2016 1:20 PM in response to Winifred0by Carolyn Samit,★HelpfulAnti virus software installed?
-
Apr 11, 2016 12:11 PM in response to Winifred0by Allan Eckert,What third party software do you have installed?
-
Apr 11, 2016 1:32 PM in response to Carolyn Samitby Winifred0,Hi Carolyn,
The honest answer is that I don't know. Where would I find this?
-
Apr 11, 2016 1:34 PM in response to Allan Eckertby Winifred0,Sorry Alan, I don't know. Where would I find this?
-
Apr 11, 2016 1:58 PM in response to Winifred0by Carolyn Samit,Ok.. Macs do not come with anti virus software installed so you would have had to download it from the internet or from an install disc.
The best way to see exactly what's installed on your Mac as far as third party software is concerned is to download this utility > Etresoft: EtreCheck
Run EtreCheck app then copy and paste the results in your Reply here.
No personal data is shared from the report.
Otherwise we are pretty much flying blind.
About EtreCheck > Using EtreCheck
message edited by: CS
-
Apr 11, 2016 1:55 PM in response to Winifred0by Allan Eckert,Please do as Carolyn has suggested. That will answer my question in addition to her question.
-
Apr 11, 2016 2:07 PM in response to Carolyn Samitby Winifred0,EtreCheck version: 2.9.10 (261)
Report generated 2016-04-11 22:03:42
Download EtreCheck from https://etrecheck.com
Runtime 6:01
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Check Apple signatures: Enabled
Problem: Beachballing
Description:
slow
Hardware Information: ⓘ
MacBook (13-inch, Aluminum, Late 2008)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook - model: MacBook5,1
1 2 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM - Insufficient RAM! Upgradeable - [Instructions]
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 0/DIMM1
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 620
Video Information: ⓘ
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ⓘ
OS X El Capitan 10.11.3 (15D21) - Time since boot: about 6 days
Disk Information: ⓘ
Hitachi HTS543216L9SA02 disk0 : (160.04 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 159.18 GB (112.38 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5960S ()
USB Information: ⓘ
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Gatekeeper: ⓘ
Mac App Store and identified developers
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 151 Apple tasks
[running] 66 Apple tasks
[killed] 12 Apple tasks
12 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 46 Apple tasks
[loaded] 152 Apple tasks
[running] 80 Apple tasks
[killed] 10 Apple tasks
10 processes killed due to insufficient RAM
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-02-15) [Support]
[running] com.kodak.BonjourAgent.plist (2012-09-21) [Support]
Launch Daemons: ⓘ
[running] com.adobe.ARM.[...].plist (2016-01-28) [Support]
[loaded] com.adobe.ARMDC.Communicator.plist (2016-02-15) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-02-15) [Support]
[failed] com.adobe.fpsaud.plist (2016-03-19) [Support]
[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (2016-02-16) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
[loaded] net.sourceforge.MonolingualHelper.plist (2014-04-07) [Support]
User Launch Agents: ⓘ
[failed] com.adobe.ARM.[...].plist (2015-03-13) [Support]
[loaded] com.kodak.KODAK AiO Annual Opt.plist (2014-01-29) [Support]
[loaded] com.kodak.KODAK AiO Firmware Updater.plist (2016-04-06) [Support]
[loaded] com.kodak.KODAK AiO Software Updater.plist (2016-04-07) [Support]
[running] com.kodak.StatisticCollection.plist (2014-01-29) [Support]
User Login Items: ⓘ
AdobeResourceSynchronizer UNKNOWN Hidden (missing value)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Other Apps: ⓘ
[running] com.hp.devicemonitor
[loaded] 390 Apple tasks
[running] 165 Apple tasks
[killed] 21 Apple tasks
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]
QuickTime Plugin: 7.7.3 (2016-02-23)
AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-16) [Support]
AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-16) [Support]
Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-24) Outdated! Update
Default Browser: 601 - SDK 10.11 (2016-02-23)
SharePointBrowserPlugin: 14.5.5 - SDK 10.6 (2015-09-15) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-25) [Support]
3rd Party Preference Panes: ⓘ
Flash Player (2016-03-19) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
5% WindowServer
4% com.hp.devicemonitor
2% kernel_task
0% fontd
0% askpermissiond
Top Processes by Memory: ⓘ
280 MB kernel_task
209 MB com.apple.WebKit.WebContent(7)
49 MB Safari
47 MB mdworker(4)
41 MB Finder
Virtual Memory Information: ⓘ
80 MB Free RAM
2.17 GB Used RAM (470 MB Cached)
23 MB Swap Used
-
Apr 11, 2016 2:24 PM in response to Winifred0by Allan Eckert,★HelpfulThe 2 GB of RAM while sufficient to install El Capitan is not enough to run any applications. You must upgrade the amount of RAM installed.
Until you are able to upgrade the RAM, a possible work around would be shutdown nightly and restart it again the morning. This will allow the operating system reload every thing in memory again every morning.
-
-
Apr 11, 2016 2:31 PM in response to Winifred0by Carolyn Samit,Start by removing the Cyberghost software then restart your Mac to test.
I agree with Alan about the RAM. How to Upgrade RAM
-
Apr 11, 2016 2:26 PM in response to Winifred0by Allan Eckert,You can see the directions on how to do this at https://www.ifixit.com/Guide/MacBook+Unibody+Model+A1278+RAM+Replacement/757
If you don't feel comfortable doing this you might want to speak to your local Apple Store to see if they will do it for you.
-
-
Apr 11, 2016 2:38 PM in response to Carolyn Samitby Winifred0,Thanks. I've done that, but when I type in anything to the search box, the letters don't come up straight away and all at once - there's a time lag and the beach ball appears. Any thoughts?
-
Apr 11, 2016 2:53 PM in response to Winifred0by Allan Eckert,Have you upgraded the RAM?
If you have run EtreCheck again and post the results.