Macbook pro restarts because of problem.

Question

jasoncoppola Author

Level 1

8 points

Macbook pro restarts because of problem.

My MBP restarts every few minutes. Can anyone help based on my panic report? Thanks!

Posted on Apr 11, 2016 6:40 PM

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Answer 1

Linc Davis

Level 10

209,739 points

Apr 11, 2016 6:54 PM in response to jasoncoppola

If you can't start up and log in in the usual way, please try in safe mode.

During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Log in as an administrator to carry out these instructions. If you have only one account, you are the administrator.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

Safe mode is slower than normal, and some things won’t work at all.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode.

If you're able to log in, launch the Console application in either one of the following ways:

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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Answer 2

theratter

Level 4

3,961 points

Apr 11, 2016 7:47 PM in response to jasoncoppola

Try these in order testing your system after each to see if it's back to normal:

Resetting your Mac's PRAM and NVRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Reboot from the Recovery HD. Select Reinstall OS X from the Utility Menu and click on the Continue button.Reinstall the 10.11.4 update, Download and Reinstall OS X El Capitan 10.11.4 Combo Update, if required.

Reinstall El Capitan Without Erasing Drive

Please be sure you backed up.

Restart the computer. Immediately after the chime hold down the Command and R keys until the Utility Menu appears.
Select Disk Utility and click on the Continue button.
Select the indented (usually, Macintosh HD) volume entry from the the side list.
Click on the First Aid icon in the toolbar. Wait until the Done button activates, then click on it.
Quit Disk Utility and return to the Utility Menu.
Select Reinstall OS X and click on the Continue button.

Also, see this User Tip: Basic Steps for Upgrading OS X.

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Answer 3

jasoncoppola Author

Level 1

8 points

Apr 11, 2016 7:42 PM in response to Linc Davis

Thank you very much. I think I followed correctly. Here it is:

Wed Mar 16 13:38:09 2016

*** Panic Report ***

panic(cpu 2 caller 0xffffff801de17cc2): Kernel trap at 0x000001f40000025a, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x000001f40000025a, CR3: 0x00000003662400cd, CR4: 0x00000000001627e0

RAX: 0xffffff80539ca000, RBX: 0xffffff803f027000, RCX: 0x0000000000000001, RDX: 0x7fffffffffffffff

RSP: 0xffffff8032d23b78, RBP: 0xffffff8032d23bc0, RSI: 0x0000000000000002, RDI: 0xffffff8053dab000

R8: 0x00000000000002a4, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff80401dd2d0

R12: 0xffffff801e512f48, R13: 0xffffff801e429750, R14: 0xffffff8053dab000, R15: 0xffffff80528a3300

RFL: 0x0000000000010282, RIP: 0x000001f40000025a, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x000001f40000025a, Error code: 0x0000000000000010, Fault CPU: 0x2

Backtrace (CPU 2), Frame : Return Address

0xffffff8032d23820 : 0xffffff801dd2bda1

0xffffff8032d238a0 : 0xffffff801de17cc2

0xffffff8032d23a60 : 0xffffff801de34b73

0xffffff8032d23a80 : 0x1f40000025a

0xffffff8032d23bc0 : 0xffffff7f9fceda58

0xffffff8032d23c00 : 0xffffff7f9fcfcb95

0xffffff8032d23c30 : 0xffffff7f9fcee469

0xffffff8032d23c50 : 0xffffff7f9fd53a78

0xffffff8032d23c70 : 0xffffff7f9fcee2cc

0xffffff8032d23ca0 : 0xffffff7f9fcfc6a1

0xffffff8032d23d00 : 0xffffff801e2b6a71

0xffffff8032d23d50 : 0xffffff801e2fe175

0xffffff8032d23dc0 : 0xffffff801dde26be

0xffffff8032d23e10 : 0xffffff801dd3000c

0xffffff8032d23e40 : 0xffffff801dd149f3

0xffffff8032d23e90 : 0xffffff801dd2531d

0xffffff8032d23f10 : 0xffffff801de031ea

0xffffff8032d23fb0 : 0xffffff801de35396

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(156.14)[BE7D765B-49C1-34F9-B75E-3EAF8A4062 A3]@0xffffff7f9fcd2000->0xffffff7f9fd40fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f9e524000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f9edc9000

com.apple.driver.AppleIntelHD5000Graphics(10.0.6)[F6346970-2B85-3F39-92FA-3CC28 AEF9F89]@0xffffff7f9fd4f000->0xffffff7f9fdaefff

dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7 f9eca1000

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f9e524000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f9edc9000

dependency: com.apple.iokit.IOAcceleratorFamily2(156.14)[BE7D765B-49C1-34F9-B75E-3EAF8A4062 A3]@0xffffff7f9fcd2000

BSD process name corresponding to current thread: com.apple.WebKit

Mac OS version:

14D136

Kernel version:

Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

Kernel slide: 0x000000001da00000

Kernel text base: 0xffffff801dc00000

__HIB text base: 0xffffff801db00000

System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)

System uptime in nanoseconds: 6766367740460

last loaded kext at 1564840435590: com.apple.iokit.SCSITaskUserClient 3.7.5 (addr 0xffffff7fa035a000, size 36864)

last unloaded kext at 1698844156031: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7fa0352000, size 16384)

loaded kexts:

com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.19.5

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleHDA 272.18

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleIntelHD5000Graphics 10.0.6

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelFramebufferAzul 10.0.6

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleCameraInterface 5.33.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.iokit.IOSerialFamily 11

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.18

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.AppleGraphicsDeviceControl 3.10.22

com.apple.iokit.IOAcceleratorFamily2 156.14

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleHDAController 272.18

com.apple.iokit.IOHDAFamily 272.18

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.iokit.IOBluetoothFamily 4.3.4f4

com.apple.driver.AppleGraphicsControl 3.10.22

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.20.7

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

USB Device: Internal Memory Card Reader

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

Serial ATA Device: APPLE SSD SM0512F, 500.28 GB

Model: MacBookPro11,2, BootROM MBP112.0138.B15, 4 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.18f15

Network Service: Wi-Fi, AirPort, en0

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

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Answer 4

Linc Davis

Level 10

209,739 points

Apr 11, 2016 7:47 PM in response to jasoncoppola

That kind of panic may be caused by a bug in OS X. I suggest that you upgrade to the current version ("El Capitan") in the App Store and see whether the panics stop.

Before upgrading, please check that all your most important third-party software is up to date and compatible with the current OS X. Very old versions of Microsoft and Adobe products, for example, may not be compatible. The developer's website is the best source for that information.

Incompatible third-party software causes almost all problems with OS X upgrades.

Finally, back up all data, and be sure you know how to restore if you don't like the results of the upgrade.

If you have a spare storage device with enough capacity, you can copy the startup volume to it in Disk Utility, then start up from it and upgrade. Then, if you don't like the results, all you have to do is change the setting in the Startup Disk preference pane and restart.

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Answer 5

jasoncoppola Author

Level 1

8 points

Apr 11, 2016 7:47 PM in response to Linc Davis

Thanks, I'll try it.

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Answer 6

jasoncoppola Author

Level 1

8 points

Apr 13, 2016 8:56 PM in response to jasoncoppola

That seems to have worked. Thank you.

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Answer 7

AFA21

Level 1

4 points

Jul 31, 2016 3:22 AM in response to jasoncoppola

Hey

This has recently happened to me as well using the new OS after having the machine serviced with a new SSHD and Apple approved RAM. However, my mac only restarted when using MS word. I could watch movies, tv series or browse the web for hours and no crashes and just 10 mins on MS Word and it would restart.

After going back and forth with the repair team here is what they found:

Mid 2010 MacBooks have 2 GPUs, NVIDIA and Intel. Some programs, most notably MS WORD 2011 and 2016 force the mac to switch between the two very rapidly and does not lock any of them. This causes the mac to have a kernel "meltdown", resulting in either black screen, a freeze or a complete restart.

The solution is to install a program called GfxCardStatus that forces the MacBooK Pro to keep to one GPU only, whichever program it uses.

It really surprises me that Apple hasn't provided this answer on any of its forums or support. Leaving the issue to be solved on Microsoft's side. Sure, it is a bug on MS Office that causes the Mac to do this. But this is also because of Apple's MacBook's have 2 GPU's just for the sake of it.

Hope it helps.

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