robertsarno9

Q: Apple TV 3 and 4 Home sharing issues.

None of my devices are recognizing either Apple TV (hone 6s,iPad Air 2,MacBook Pro and iMac) home sharing is on all devices with correct Apple ID.Everthing is on same network!! All apps work fine and do have strong connection.Anyone else out there with the same issues?

Apple TV (3rd generation)

Posted on Apr 11, 2016 10:36 PM

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Q: Apple TV 3 and 4 Home sharing issues.

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  • by alex_h1,

    alex_h1 alex_h1 Apr 13, 2016 8:43 AM in response to robertsarno9
    Community Specialists
    Apr 13, 2016 8:43 AM in response to robertsarno9

    Hello robertsarno9,

    Thanks for using Apple Support Communities.

     

    I see that you're trying to get Home Sharing set up between your various devices, yet your Apple TV's aren't connecting to Home Sharing.  Given your previous troubleshooting I suggest you follow the steps below.

     

    Restart and update your router

    1. Turn off your router, then turn it back on. Check the router's manual for help.
    2. If you're using an AirPort or Time Capsule, check for firmware updates. If you're using a different router, contact the manufacturer for help.

    While your router is off, you won't be able to use Internet services like Voice over IP (VoIP) for phone calls, and you might need to reset your other routers.

    Check settings for ports and firewalls

    1. If you're using a Mac, go to System Preferences > Security & Privacy and select Firewall. If your firewall is blocking all incoming connections or allowing only essential services, click Firewall Options and edit your settings.
    2. If you're using a PC, or you have another firewall set up on your computer or router, make sure TCP port 3689 and UDP port 5342 aren't closed or blocked. Get help with third-party security software.
    3. Try to stream your shared iTunes content from a different computer, or to a different device.
    4. Try to connect your devices to a different home network. 
    5. Contact your Internet service provider or router manufacturer for help.

    Learn more about TCP and UDP ports.

    Get help with Home Sharing

     

    Take care.