podtrek

Q: Anyone else with this problem. Whenever I connect to Apple Watch with my 6S plus my custom contact photos and ringtones revert to default. Apple is unaware of any problem.

Anyone else with this problem ? Whenever I re-connect my apple watch to my iphone 6s plus my custom contact photos and ringtones revert to default. Apple is unaware of any issue.

Posted on Apr 12, 2016 3:43 AM

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Q: Anyone else with this problem. Whenever I connect to Apple Watch with my 6S plus my custom contact photos and ringtones revert to ... more

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  • by sterling r,

    sterling r sterling r Apr 13, 2016 12:45 PM in response to podtrek
    Community Specialists
    Apr 13, 2016 12:45 PM in response to podtrek

    Hi there podtrek,

     

    It sounds like your contact photos are resetting whenever your phone and watch re connect with each other. I would start by restarting the Apple Watch:

     

    Restart your Apple Watch

    Restart your Apple Watch

    1. Press and hold the side button until you see the Power Off slider.
    2. Drag the slider to turn off your device completely.
    3. After you turn off your Apple Watch, press and hold the side button again until you see the Apple logo.

     

    If the issue persists then I would unpair, then re-pair your watch from the phone:

     

    Unpair your Apple Watch and iPhone

    Then:

    Set up your Apple Watch

     

    Thank you for using Apple Support Communities, all the best!