timothyfromnavarre

Q: Apple Wallet disappeared from iPad Pro

I entered three credit cards into the Wallet app yesterday.   I was going to add another credit card today but the wall of application is not on the iPad anymore.  Anyone have an idea about an application disappearing overnight?  This is a new iPad Pro 9.7 for running the latest iOS update.

iPod touch, Other OS, third generation - iOS 5

Posted on Apr 12, 2016 6:40 AM

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Q: Apple Wallet disappeared from iPad Pro

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  • by Axeman1020,Solvedanswer

    Axeman1020 Axeman1020 Apr 12, 2016 6:57 PM in response to timothyfromnavarre
    Level 6 (14,974 points)
    iPhone
    Apr 12, 2016 6:57 PM in response to timothyfromnavarre

    Hi timothyfromnavarre

     

    There is no dedicated Wallet app on the Home screen for iPad.

    You can enter cards to Wallet for Apple Pay in Settings.

    Add a card on your iPad

    Here's what you need:

    Add your card:

    1. Go to Settings > Wallet & Apple Pay.
    2. Tap Add Credit or Debit Card.
    3. Follow the steps to add a new card. If you're asked to add the card that you use with iTunes, just enter its security code.
    4. Tap Next. Your bank will verify your information and decide if you can add your card to Apple Pay. If your bank needs more information to verify your card, they'll ask you for it. When you have the information, go back to Settings > Wallet & Apple Pay and tap your card.
    5. After your bank verifies your card, tap Next. Then start using Apple Pay.

    You can also add rewards cards to Apple Pay. Get help adding your card to Apple Pay.

    Set up Apple Pay on your iPhone, iPad, or Apple Watch - Apple Support

  • by NoMan99,

    NoMan99 NoMan99 Jul 6, 2016 9:24 AM in response to Axeman1020
    Level 1 (4 points)
    Jul 6, 2016 9:24 AM in response to Axeman1020

    I can confirm that the solution is correct:  There is and never was a Wallet App for the iPad Pro. This is apparently NOT widely known within Apple's "Technical Support" team -- even at the senior levels. I had the same problem and called Apple. Their gurus SWORE it was there and advised me to trash my setup and restart, the app WILL appear because it it part of the permanent Apps on the system and cannot be deleted. I asked to speak to a senior techie. While I was waiting I googled the problem and ended up here. The senior techie confirmed everything the junior techie said. I asked her if she had access to an iPad Pro somewhere nearby. When she said she did, I asked her to walk over and see if the iPad Pro AT APPLE had a wallet app anywhere. She returned and said it did not. I suggested a memo was in order.