shanemoore

Q: forgotten backup encrypt password how do i get round that?

trying to start my new phone from a backup but its encrypted and I don't have the password I cant disable it either to run another back up

Posted on Apr 12, 2016 1:49 PM

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Q: forgotten backup encrypt password how do i get round that?

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Apr 12, 2016 1:56 PM in response to shanemoore
    Level 9 (57,350 points)
    iPhone
    Apr 12, 2016 1:56 PM in response to shanemoore

    That is correct. If you have forgotten the password for an encrypted backup, your only alternative is to delete the backup and restore the iPhone to factory. You will not be able to use that backup, and without the passcode, you will not be able to turn of encryption. You have to delete the backup so that iTunes will allow you to backup to the computer again. The password is also saved in the backup. See this support document about encrypted backups. About encrypted backups in iTunes - Apple Support  As you see, one of the first statements in the support document, There is no way to recover your information or turn off Encrypt Backup if you lose or forget the password.