can86
Level 1 (4 points)
iPod

Q: Nano detected but could not be identified properly

I keep getting the message above after I updated iTunes to the newest version.  I have un-installed and re-installed iTunes already, and restarted the computer multiple times and still no luck...Please HELP!

iPod nano, Windows 10

Posted on Apr 12, 2016 3:57 PM

by Kenichi Watanabe,Apple recommended
Kenichi Watanabe Kenichi Watanabe
Level 8 (39,158 points)
Mac OS X
A:

If you have already tried uninstalling iTunes, you probably did not completely uninstall iTunes and related software components.  Follow this procedure from Apple to remove iTunes and its listed components, precisely in the described order.

 

Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

 

Then download and install the latest version of iTunes

 

https://www.apple.com/itunes/

Posted on Apr 13, 2016 10:51 AM

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