After Effects CS6 fails on OS X El Capitan

Hello,


I cannot open After Effects on my MacBook Pro running OS X 10.11.3 El Capitan.

User uploaded file


I have downloaded the 11.0.4 Update from Adobe's site:

http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5696&fileID=5715


However I am unable to successfully install it. Instead, I receive this message:

User uploaded file

When I follow the link "error log" I receive the following:

Adobe After Effects CS6 (11.0.4) update

Another instance of deployment is already running. Error Code: U44M2P11

I am an Associate Professor with a university purchased license for this software which I need to teach in class.


Please let me know there is a fix!


Thanks in advance....


-Alexander

MacBook Pro, Mac OS X (10.6.6)

Posted on Apr 12, 2016 5:30 PM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

After Effects CS6 fails on OS X El Capitan

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.