Dennis Golombek1

Q: App Store won't open, ball keeps spinning.

My App Store won't open on my MacBook pro. Ball keeps spinning.

MacBook Pro, OS X Mavericks (10.9), 500g @7200 rpm, 8G memory

Posted on Apr 12, 2016 6:11 PM

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Q: App Store won't open, ball keeps spinning.

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  • by alex_h1,Helpful

    alex_h1 alex_h1 Apr 14, 2016 6:33 AM in response to Dennis Golombek1
    Community Specialists
    Apr 14, 2016 6:33 AM in response to Dennis Golombek1

    Howdy Dennis,

    Thanks for using the Apple Support Communities.

     

    If the App Store won't open on your Mac, then I suggest trying to see if the same thing happens in a new user.  This will help us determine the next step in troubleshooting.

     

    How to test with another user account

    You can figure out if unexpected behavior is related to user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.

    Create a test user account

    1. From the Apple menu, choose System Preferences.
    2. Click the Users & Groups icon in the System Preferences window.
    3. Click the lock icon, then enter an administrator name and password.
    4. Click the Add button (+) below the list of users.
    5. Choose a type of user from the New Account pop-up menu.
    6. Give the user a full name, account name, and password.
    7. Click OK.
    8. Close the System Preferences window.

    If there are documents from your original user account that you want to test with, place a copy of these items in the Shared folder in the Users folder. Press the Option key while dragging a file to this folder to create a copy.

    Log in to the test user account

    Log out of your current user account by choosing Log Out from the Apple menu, then log in to the new account you created. If you're prompted to sign in with your iCloud account or Apple ID when you log in, skip this step.

    Try reproducing the issue

    Try the same steps that caused the unexpected behavior to appear before. For example, if you were unable to print, try printing from this user account. If you were unable to connect to the Internet, try browsing a website from this user account.

    If you were using any specific settings that testing depends on (such as using a specific email account or iCloud account) set up the same account in the test user. For email and most other settings you can use the Internet Accounts pane in System Preferences to set up these kinds of accounts. If files from your home folder are needed for testing, copy them to Shared folder in the Users folder (/Users/Shared). After logging in as the test user, copy these items to the same location in the test user's home folder to test with.

    If an issue happens in only one user account

    If performing the same steps in a test user account doesn't result in the same unexpected behavior, you most likely don't need to reinstall any apps or OS X.

    • If an issue only happens in one app, check the app's documentation or support website for instructions on troubleshooting specific preference or setting files.
    • If you need help with a specific alert message or issue, search the Apple Support website for the text of the alert message you're seeing.

    If an issue happens in more than one user account

    If the same unexpected behavior happens in more than one user account on your Mac, try checking for software or hardware issues.

    How to test an issue in another user account on your Mac

     

    Take care.

  • by Dennis Golombek1,

    Dennis Golombek1 Dennis Golombek1 Apr 14, 2016 6:36 AM in response to alex_h1
    Level 1 (11 points)
    Mac App Store
    Apr 14, 2016 6:36 AM in response to alex_h1

    Thank you for the response. I figured out that I had changed my password last week and apparently the change did not carry over into my AppStore entry. Thanks.

     

    Dennis