iPad shuts down, just as new loads/articles/messages/sites begin to open & display

Question

Level 1

8 points

iPad shuts down, just as new loads/articles/messages/sites begin to open & display

For several weeks now, while engaged on our home wifi network, one of our Model A1395 i-Pads began abruptly shutting down, just as a new file/article/attachment began to display! More recently, this has been happening with rapidly increasing & frustrating frequency!! It also typically slows the re-start process.

A second iPad only occasionally experiences this phenomenon... at least to this point. We have avoided the new operating system, due to the access and instability issues being experienced by so many... so that's not to blame for this painful plot!

New to the community, I'm not even sure that I'm posting this correctly... but any help/insight much appreciated.

iPad 2

Posted on Apr 12, 2016 6:56 PM

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Answer 1

CarlAVII

Community Specialist

Apr 14, 2016 6:48 AM in response to arniefromsac

Hi arniefromsac,

If your iPad or iPads are restarting unexpectedly, please see the article linked below for information on what to do next.

If your iOS device restarts or displays the Apple logo unexpectedly
https://support.apple.com/en-us/HT203899

All my best.

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Answer 2

arniefromsac Author

Level 1

8 points

Apr 15, 2016 10:10 AM in response to CarlAVII

Allen, appreciate your response!

Just one point of clarification before embarking on the adventure of the new iOS 9.3.1 as your attached article suggests: our iPads are not totally shutting down and displaying the Apple -- rather, the screen turns black (more dark grey actually) for 10-20-30 seconds, before returning to the 'Home Page' with all of the App Icons displayed. Clicking Safari typically then opens fairly quickly... usually returning to the previous page from which we tried unsuccessfully to open a new item of interest.

Does this difference impact your recommendation/process suggested in your attached article at all?

As previously indicated, we have purposefully avoided downloading and installing the 9.3 iOS -- even with the most recent 'bug fixes', because of continuing user issues. But if it's part of a valid path to recovering stable WiFi service and connectivity for our iPads, then we'll embark on that journey... even if it's fraught with a few 'pot holes'!

Otherwise, our two iPads are quickly becoming useless!!

Thanks for your counsel and clarification.

Arnie

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Answer 3

CarlAVII

Community Specialist

Apr 17, 2016 6:33 AM in response to arniefromsac

arniefromsac,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

All my best.

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