esteepascual

Q: I can't purchase anything from app store so does the in-app purchase

I Was trying to buy an in-app purchase on vsco and it just says purchase cannot be completed. I tried to purchase another app still the same reply that it could not be completed. Pls help

iPhone 6s, iOS 9.3.1

Posted on Apr 12, 2016 10:37 PM

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Q: I can't purchase anything from app store so does the in-app purchase

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  • by alex_h1,

    alex_h1 alex_h1 Apr 14, 2016 8:42 AM in response to esteepascual
    Community Specialists
    Apr 14, 2016 8:42 AM in response to esteepascual

    Hello esteepascual,

    Thanks for using Apple Support Communities.

     

    If your device is unable to make an in-app purchase, then it may have an issue with connecting to the iTunes Store.  For help with this situation please follow through the steps below.

     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    If you can’t connect to the iTunes Store

     

    Take care.