Q: Apple apps are not free on my iPhone 6
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Apr 14, 2016 9:36 AMby norm123,Hey priscious,
They are indeed suppose to be free when you purchase and new device or upgraded to iOS 9. Take a look at the information below to go through the steps to assocaite the apps with your Apple ID.
Get Pages, Numbers, Keynote, iMovie, GarageBand, and iTunes U for free on your iPhone, iPad, and iPod touch
https://support.apple.com/en-us/HT202794
Let me know if this helps you out.
Take it easy. -
Apr 14, 2016 9:40 AMby SergZak,Go here to verify your device registration (you'll need to login using your Apple ID credentials):
https://supportprofile.apple.com/
You can view your registered device(s) here and if there are any you've missed registering, you can do that as well. You can also register new devices here. Afterwards, visit the App Store and your free apps should be available to you.
*IF* this does not work, continue as follows:
Log out of the iTunes Store on your device:
Settings>iTunes & App Store...tap your Apple ID, then select "Sign Out"
Force Restart your device:
Force Restart (won't affect settings/data/music/apps/etc)
1. Press and hold the Sleep/Wake button
2. Press and hold the Home button
3. Keep holding both buttons until the display turns off, then back on displaying the Apple logo.
After the device has restarted, sign back in to the App Store as above. Try to download the apps again from the App Store.
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Apr 15, 2016 11:37 AMby jeremy_v,Hi priscious,
Thank you for your reply.
If you did buy your iPhone 6 new (EG. from Apple or your cellular provider) and have tried all the steps above, you can contact Apple Support for more help using one of the methods at https://expresslane.apple.com/GetproductgroupList.action.
Best Regards.
