HT202069: Gather and use iTunes Diagnostics in iTunes for Windows
Learn about Gather and use iTunes Diagnostics in iTunes for Windows
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Q: I hooked up my iphone 6 plus with my computer. My computer detects it. But itunes says there is no iphone detected.
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Apr 13, 2016 2:24 PMby Lawrence Finch,AjayGandhi2006 wrote:
Yes. It is 12.3.3.17.
Also whenever i open iTunes. It gives me message "A duplicate file name specified".
Remove and reinstall iTunes. See: Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support if you are running Windows; for Mac just download and reinstall iTunes from http://apple.com/itunes.
