karenfromsawbridgeworth

Q: Iphone 5 upgraded to ios9.3.1 now lost all text messages, get no notifications, stuck 'sending'

I've recently upgraded to IOS9.3.1 (previously on much earlier version but cant remember which) using iphone 5.

Several issues now all related to messages

1) all messages have disappeared and any new ones only stay for few hours then disappear of their own accord (settings set to keep forever)

2) no alerts work on receipt of any new messages (changed audio sounds, checked notifications are on)

3) when sending messages (both imessage and text) status bar says sending 1 of ... forever - never goes away till message has disappeared from the message list.

 

Prior to upgrade to IOS 9 I backed up to PC and I think icloud

I've tried the following things most of them several times!

turn on off on off on off....

checked notifications are on in settings, messages, notifications,

turned i message on off on off

reset all settings (more then once)

restored from PC backup from just before the upgrade - dont know how to restore from any earlier backup if this is possible or to find out if I have a backup on icloud.

 

Please help I'm at my wits end, used to use messaging all the time and now completely useless.  Please no jargon and clear instructions for any fix I'm not an Apple expert.

thank you

iPhone 5, iOS 9.3.1, Messaging issues

Posted on Apr 13, 2016 8:55 AM

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Q: Iphone 5 upgraded to ios9.3.1 now lost all text messages, get no notifications, stuck 'sending'

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  • by srg158,

    srg158 srg158 Aug 31, 2016 2:28 PM in response to Kittihawk
    Level 1 (4 points)
    iPhone
    Aug 31, 2016 2:28 PM in response to Kittihawk

    I had this exact problem.  It started after I did a recent iOS 9.3.x upgrade on my 4S (yeah I know) earlier this year.  However, since then I recently got a brand new ATT 6S.  Backed up 4S.  Plugged in 6S.  Upgraded to 9.3.5 I think.  Then restored from iTunes backup.  Everything is great, except this messaging thing is EXACTLY THE SAME.

     

    There is very obviously some kind of software problem here with Apple.  I am not well versed with getting support.  Does Apple actually read any of these postings and try to help?  I am not happy.

  • by Kittihawk,

    Kittihawk Kittihawk Sep 22, 2016 6:55 AM in response to srg158
    Level 1 (4 points)
    iPhone
    Sep 22, 2016 6:55 AM in response to srg158

    I had this on both 9.3.1 and 9.3.2 and now on 10.0.1 too. I have an iPhone 5.

     

    Thanks Apple for inventing new levels of time wasting. Sometimes I think computer software people have no idea about the real world or that you just need to get on with things and, funny enough, don't want to spend tens of hours figuring out other people's mistakes! 

     

    I will try the erase yet again - I agree it does seem like the restore brings the problem back - so factory reset and erase and selectively restore Apps but not settings.

     

    Bad Apple. Bad.

  • by JodySR,

    JodySR JodySR Sep 28, 2016 12:40 AM in response to karenfromsawbridgeworth
    Level 1 (4 points)
    Sep 28, 2016 12:40 AM in response to karenfromsawbridgeworth

    I think it's not iOS 9 Problem, I am using iPhone 5S which still in iOS 7.1.1, and I did not check for software update, I didn't try to update from my phone nor my PC, but I still have that exact same problem.

    1. Messages app could not show messages, even though the usage under general settings shows that messages app still contains data.
    2. There is no notification when I receive messages. If the messages app already running in the background, the newly received messages will be there, however if I tap to show the whole conversation, nothing shows up (Just empty convo).
    3. I can send messages but the app says "sending" forever even though that it's actually sent and received (Tested to multiple numbers including mine).
    4. As soon as I force close my messages app or turning off my device, the messages are not shown again.
    5. Mail app can't be opened, crashes instantly at launch.

    This is really frustating, and is a major flaw, and I honestly don't know why this problem still exists even in later versions of iOS. I have also done some research and tried a lot of troubleshooting and contacted apple support chat but nothing helps.

    Now I can't text whatsoever unless I nuke my phone.

     

    Even this forum is glitchy.

  • by srg158,

    srg158 srg158 Sep 28, 2016 1:24 AM in response to JodySR
    Level 1 (4 points)
    iPhone
    Sep 28, 2016 1:24 AM in response to JodySR

    i have an update and I am going to greatly simplify the post.  The bottom line after several chat sessions and a direct call with the engineer support line is that the restore software methods of both iTunes and iClould have some kind of bug (admitted by Apple rep).  The only apparent solution is to use the "set up new iPhone" method and MANUALLY restore your settings and info by hand.  This was discussed by others in this thread.  Apple had me restore 3 times.  Basically there is a bug in your settings/info that gets stored in your backup.  At first Apple said it was in iTunes but not iCloud.  However iCloud backup also had it.  Sorry, but you have to manually back up to fix and your messages are gone forever.  Make sure you back up your data some way to get it back before starting over.  For me I got my media backed up offline or iTunes.   I have all my contacts, calendar etc on Gmail so that was not an issue.  It wasnt that hard to load everything back but it was a major pain!   Definitely this is Apple's problem not mine, but there appears to be no other solution.  Good luck.

  • by marcel_uk,

    marcel_uk marcel_uk Oct 4, 2016 10:33 AM in response to karenfromsawbridgeworth
    Level 1 (4 points)
    iPhone
    Oct 4, 2016 10:33 AM in response to karenfromsawbridgeworth

    Does new message app in IOS 10.x fix this issue for IPhone5?

  • by Kittihawk,

    Kittihawk Kittihawk Oct 4, 2016 2:30 PM in response to marcel_uk
    Level 1 (4 points)
    iPhone
    Oct 4, 2016 2:30 PM in response to marcel_uk

    No I don't thinks so and I dread every update now because it means hours of time trying to fix and reload all the apps, contacts and media manually.

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