HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Learn about If you can't redeem your iTunes or Apple Music Gift Card or content code

brankovic

Level 1 (6 points)

Q: I can't redeem my apple gift card which my friend sent me by mail

How to redeem my apple store gift card which i recived from mail, i have barcodes and pin, Gift Card Number but neither work when i try to redeem, it says "error you must enter a valid code" but i type my code. What is the problem?

iPhone 6s, iOS 9.3.1

Posted on Apr 13, 2016 1:32 PM

I have this question too

Q: I can't redeem my apple gift card which my friend sent me by mail

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by turingtest2,

turingtest2 Apr 13, 2016 1:42 PM in response to brankovic
Level 10 (85,162 points)

iTunes

Apr 13, 2016 1:42 PM in response to brankovic

Have you tried the suggestions in the support article? Using your iPhone to read the barcode might be the most reliable method.

tt2
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by brankovic,

brankovic Apr 13, 2016 1:46 PM in response to turingtest2
Level 1 (6 points)

Apr 13, 2016 1:46 PM in response to turingtest2

yes i have printed mail and try but nothing happens
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by turingtest2,

turingtest2 Apr 13, 2016 2:09 PM in response to brankovic
Level 10 (85,162 points)

iTunes

Apr 13, 2016 2:09 PM in response to brankovic

I guess it is time to use the contact us links.

tt2
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by Meg St._Clair,

Meg St._Clair Apr 13, 2016 2:12 PM in response to brankovic
Level 9 (58,397 points)

iPhone

Apr 13, 2016 2:12 PM in response to brankovic

Is your friend in the same country as you? If they tried to send you a gift certificate from another country, it's not going to work. Your friend will need to contact the iTunes Store at the link turingtest2 gave to see if they can get a refund.
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by brankovic,

brankovic Apr 13, 2016 2:18 PM in response to Meg St._Clair
Level 1 (6 points)

Apr 13, 2016 2:18 PM in response to Meg St._Clair

he lives in Serbia , i am registered in usa ny
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by Meg St._Clair,

Meg St._Clair Apr 13, 2016 2:20 PM in response to brankovic
Level 9 (58,397 points)

iPhone

Apr 13, 2016 2:20 PM in response to brankovic

Nope, that's not going to work.
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by brankovic,

brankovic Apr 13, 2016 2:26 PM in response to Meg St._Clair
Level 1 (6 points)

Apr 13, 2016 2:26 PM in response to Meg St._Clair

is then better way to sell someone maybe thet don't want to refund
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by brankovic,

brankovic Apr 13, 2016 2:33 PM in response to Meg St._Clair
Level 1 (6 points)

Apr 13, 2016 2:33 PM in response to Meg St._Clair

but he bought by apple online (digiral gift card), is then any difference? he only made payment from other country and send digital gift card to my mail
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by Meg St._Clair,

Meg St._Clair Apr 14, 2016 5:40 AM in response to brankovic
Level 9 (58,397 points)

iPhone

Apr 14, 2016 5:40 AM in response to brankovic

Gift cards, whether physical or digital, bought in one country can't be used in another.
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HT201195: If you can't redeem your iTunes or Apple Music Gift Card or content code

Q: I can't redeem my apple gift card which my friend sent me by mail

All replies Helpful answers

by turingtest2,

by brankovic,

by turingtest2,

by Meg St._Clair,

by brankovic,

by Meg St._Clair,

by brankovic,

by brankovic,

by Meg St._Clair,

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