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Apr 13, 2016 9:40 PM in response to LinSueHarby sberman,Be certain you are using iTunes 12.3.3 on your computer.
Then follow the Error 4013 directions here:
If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support
The final suggestion there says if you continue to see the error message after performing all the steps, contact Apple Support.