camhabib

Q: iPad Pro 9.7 Random Restart

Normally wouldn't think much of this but, I have a 2 day old iPad Pro 9.7 128GB that has restart on me twice so far. In the middle of using it, it will cut to the Apple logo on the black background for a minute before returning to the passcode screen. Oddly enough, it will accept Touch ID in place of a passcode, something it doesn't usually do when it loses power. Any idea on the cause or how to figure it out? I chatted with the tech support but they only help they could provide was to do a restore. I just performed it, but my concern is that I installed an app or enabled something causing the iPad to crash and it'll simply continue to do that due to the bad app.

Posted on Apr 13, 2016 9:38 PM

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Q: iPad Pro 9.7 Random Restart

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  • by Namol,

    Namol Namol May 11, 2016 4:46 PM in response to Yamil
    Level 1 (11 points)
    Apple Watch
    May 11, 2016 4:46 PM in response to Yamil

    It is somewhat random in that we can't nail down a 100% repeatable scenario, other than multitasking and mainly app switching.  I keep seeing a "reason" in the jetsam events referencing VM-pagefile errors - this to me means there is a bug in memory handling in the 9.7" iPad Pro, which also explains why it only happens occasionally when switching apps, which changes the active app and puts other apps into holding parts of the memory.  My guess is still that there is a chunk of leftover code for iOS on the A9X that thinks it should have 4gb RAM instead of just two, and when it attempts to park an active app in a memory space that is beyond the addressable RAM it panics and jetsam kicks in to emergency jettison apps from active memory.  This is also why after it happens once it is usually a while before it happens again as the memory has been "cleaned out".

  • by UYBINH,

    UYBINH UYBINH May 14, 2016 3:44 AM in response to Namol
    Level 1 (8 points)
    iPad
    May 14, 2016 3:44 AM in response to Namol

    Someone can reproduce the bug https://www.youtube.com/watch?v=mGG3dZhlDIg

    it's a Springboard crash

  • by Yamil,

    Yamil Yamil May 14, 2016 3:57 AM in response to UYBINH
    Level 1 (4 points)
    May 14, 2016 3:57 AM in response to UYBINH

    This has actually been an issue for a while, at least 9.1 if not longer. It seems that it happens way more frequently on my iPad Pro 9.7 which is my gripe. I've seen videos like this in the past but it never actually happened to me, until I got the iPad Pro 9.7. This Springboard crash happens frequently to me now, never had this problem on my old Air.

  • by UYBINH,

    UYBINH UYBINH May 14, 2016 7:14 AM in response to Yamil
    Level 1 (8 points)
    iPad
    May 14, 2016 7:14 AM in response to Yamil

    is it a software bug or a hardware related issue?

  • by rexboe,

    rexboe rexboe May 14, 2016 7:23 AM in response to UYBINH
    Level 1 (27 points)
    May 14, 2016 7:23 AM in response to UYBINH

    I think it is a software bug. Apple keep replacing my new iPad Pro 9.7 and each replacement has had this crashes. So I have to think it is a software bug.

  • by UYBINH,

    UYBINH UYBINH May 14, 2016 7:37 AM in response to rexboe
    Level 1 (8 points)
    iPad
    May 14, 2016 7:37 AM in response to rexboe

    is there any chance this's a mass produced defected hardware issue. so the first batch of Ipad pro 9.7 have this issue. I'm just afraid this's the case:(

  • by rexboe,

    rexboe rexboe May 14, 2016 7:44 AM in response to UYBINH
    Level 1 (27 points)
    May 14, 2016 7:44 AM in response to UYBINH

    I have been to the genius bar several times and have also filed bug reports. Apple says it is a software bug and will be fixed in an update. My bug reports have been flagged as a duplicate issue that has already been reported. I hope the next update will fix it. I had 3 replacements and they all have done this.

  • by IPK,

    IPK IPK May 14, 2016 7:47 AM in response to camhabib
    Level 1 (13 points)
    iPhone
    May 14, 2016 7:47 AM in response to camhabib

    I'm doing a little experiment based on the memory leak issue. I installed this little free app iRefresh Pro: RAM, CPU Usage Real-time & System Information and every day I purge memory...let's see what happens.

  • by slykebreeder,

    slykebreeder slykebreeder May 14, 2016 7:47 AM in response to camhabib
    Level 1 (4 points)
    Mac OS X
    May 14, 2016 7:47 AM in response to camhabib

    All the evidence already collected in this thread schould be sufficiant for Apple to officially react and propose a solution (either it being a hardware problem or a software problem), no ?

  • by UYBINH,

    UYBINH UYBINH May 15, 2016 5:51 AM in response to UYBINH
    Level 1 (8 points)
    iPad
    May 15, 2016 5:51 AM in response to UYBINH

    today again I had 2 crash. ive done the restore and reset all. it's just a few seconds but I'm so frustrated. anything new from yo guys?

  • by kcobbs,

    kcobbs kcobbs May 15, 2016 7:41 AM in response to UYBINH
    Level 1 (34 points)
    May 15, 2016 7:41 AM in response to UYBINH

    I Called Apple yesterday day to ask if they are researching the iPad Pro 9.7.  I was told that it is, as of May 8th, ( and this forum )  being placed in the repair mode!   Let's hope that it's repaired in the next iOS update!!

  • by kcobbs,

    kcobbs kcobbs May 15, 2016 7:49 AM in response to UYBINH
    Level 1 (34 points)
    May 15, 2016 7:49 AM in response to UYBINH

    Hummmmm, I hope it's soon! I just crashed after entering that reply!!

  • by rexboe,

    rexboe rexboe May 15, 2016 7:54 AM in response to kcobbs
    Level 1 (27 points)
    May 15, 2016 7:54 AM in response to kcobbs

    Hopefully when the new update comes out it will fix it. I can't believe that they would do an update and not fix such a wide spread issue.

  • by jrmendia,

    jrmendia jrmendia May 15, 2016 11:12 AM in response to Pbh95
    Level 1 (4 points)
    May 15, 2016 11:12 AM in response to Pbh95

    Today I reach a new level on this strange Reboot Error. No apps open, Im on home screen. I connect the iPad to the charger and suddenly it reboot itself. Apple should make a statement about this issue immediately, is a $900 tablet!!! I expect nothing less than perfection.

  • by ashley1227,

    ashley1227 ashley1227 May 15, 2016 11:58 AM in response to jrmendia
    Level 1 (8 points)
    iPad
    May 15, 2016 11:58 AM in response to jrmendia

    I have the IPad 9.7 Pro 256gb for 6 weeks now and it crashes at least once a day. I never had a crash with my IPad Air. Went to the Apple Store several times and all they want to do is swap it. What is going on here?So sorry I bought this.

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