Q: iPad Pro 9.7 Random Restart

How do they even have "refurbished" iPad pro 9.7 already?

Not sure. I had to wait for the Apple Store near me to get one in stock...about a couple of days which was April 15.  They had new ones in stock, but I was told I had to wait for a refurb.  A month later..and no solution yet.  Waiting for an update that will work safely. 

They probably have refurb units from everyone exchanging them for random restarts...  It's clearly a software flaw, exchanging will do nothing to help.  Get a good copy with a good screen and stop exchanging them!!

Also, for those who lost inscriptions - consider yourself lucky, it kills your value at trade in or resale if you have custom inscription work on them.  That said, if you really want it, Apple should offer to have your new one inscribed on them to make it like it was.

I Don't know why people have to wait for a replacement since I was given all 4 of mine immediately at the Apple Store.  None of them work properly.  Since I received my first one on launch day none of the Senior tech support knew what to do expect to give you a new,one when they could not fix it. I have become an expert at restarting and doing factory resets.  I have spent hours with tech support and the Genius Bar and there is no fix in sight. Namol this is not a minor inconvenience for those who did not back up before installing 9.2.3 and had their iPads bricked and lost everything.  It was partially their fault, much of it has to do with Apple's testing before releasing products and updates that don't work.

This thread is for the random springboard restart issue, not the upgrade brick issue.  Of course having your iPad bricked is not acceptable and much more than a minor inconvenience.  I would be extremely upset if mine had bricked during the upgrade.  Now I am concerned that I have an unstable version on mine and am wondering what will happen when I upgrade it again.  Not having a way for the store to plug it in and force a complete reload of the OS is a joke.  The Apple "genius" is really nothing more than a base level tech - reload to default and if it doesn't work replace it.  I had one argue with me that a batch of dead pixels on an iPad Air 2 was software because when he scrolled the screen the pixels didn't move with it..apparently he thought the display was some kind of a treadmill and the pixels physically rolled inside of the device.

HI,

Here is my 2 cents. I have a silver 256 GB iPad Pro 9.7. It was crashing mostly when switching apps, about once ever 24 to 48 hours.  It would go to the apple logo screen and stay there for a few seconds to a minute then it would go to the login screen. I could login with fingerprint.

I updated to 9.3.2 May 17th. iPad froze twice within minutes of the update. Then everything was fine. I haven't experienced any crashes or other issues since. Keeping my fingers crossed.

What about this update?  My iPad is still showing an update and reminding me to install it but then when I go to install it, it won't install.   I thought when Apple cut the update, that it stopped showing up on devices?

I made it  almost week before it crashed on 9.3.2. I was hopng it was not going to crash again but had read other posts about it crashing on the new update. It is better because it was crashing about once a day on 9.3.1. It happened in safari when I was going back to mail.

Okay, so is everyone only having intermittent crashes?  I have been using mine with 9.3.2 and haven't had an issue.  It's obviously software caused, I am just wondering if there is a difference in how we are using it as to why it has been crashing.  Mine is not, I have a Space Grey, 128 GB, iPad Pro 9.7" Wifi/Cellular using a Google Fi nano sim card for cellular data service.  Could it have something to do with those using the Embedded Apple SIM for Cellular data, as this would be one key difference between the 9.7" and 12.9" iPad Pros.

Returns, as once it is sold it cannot be sold again as new.

No, this was tested for quite some time before release to the public.  I had the four betas and they all worked fine, as does the GM that is causing some small percentage of users an issue.

I have a 32g without cellular-wifi only and I am having crashes so I don't think it has anything to do with the SIM card.  I have had mine for 52 days and counting and have sent data to the engineers and still no fix in sight.  If Apple hasn't fixed it how can we.  Al we can do is speculate. Apple has not released any word to the tech websites about it as they did with the bricking.

I have been trying hard to replicate this issue on my iPad with detailed logging enabled to ensure that I capture the problem in detail so that whatever the issue is can be fixed. Is there a step by step that you know will replicate the issue?  This would help me find the source of the problem.

There is no easy way to replicate, it is very random when it occurs. It does seem to happen when using the app switcher. whether that's pressing home button twice, or four finger swipe up, by the time you choose the other app it crashes. Also, it's happened just pressing home button to get back to home screen. I don't know if safari or mail have anything to do with it per se, I'm pretty sure I've been in other apps and just pressing home button to minimize crashes the iPad. Maybe others can say if it's happened with other apps besides just safari and mail.

Well after almost a week of no crashes with 9.3.2, my silver 256 gb iPad pro 9.7 (cellular + wifi) crashed. I was opening Word Whizzle when for some reason safari randomly opened. I closed safari and attempted to open Word Whizzle again and it crashed.

While Safari was involved with this crash, most of the time when my iPad crashes I am not even using safari. Nor is it open in the background. Most of my crashes happen when I switch from one app to another. Especially when using apps like The Sims or SimCity.

WHile the crashes only last a few seconds most of the time, it is still very disconcerting...mainly because I don't know why this is happening. While I suspect the issue is software related (this is my second iPad Pro 9.7 with this issue), it's always in the back of my mind that it could be hardware related or that my iPad is part of a batch of lemon devices. When you spend $1000 on a device that has issues right out the box you can't help but wonder if the worst is yet to come???