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Q: iPad Pro 9.7 Random Restart

Normally wouldn't think much of this but, I have a 2 day old iPad Pro 9.7 128GB that has restart on me twice so far. In the middle of using it, it will cut to the Apple logo on the black background for a minute before returning to the passcode screen. Oddly enough, it will accept Touch ID in place of a passcode, something it doesn't usually do when it loses power. Any idea on the cause or how to figure it out? I chatted with the tech support but they only help they could provide was to do a restore. I just performed it, but my concern is that I installed an app or enabled something causing the iPad to crash and it'll simply continue to do that due to the bad app.

Posted on Apr 13, 2016 9:38 PM

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Q: iPad Pro 9.7 Random Restart

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  • by ashley1227,

    ashley1227 ashley1227 Jun 6, 2016 2:20 PM in response to WitchyTripod
    Level 1 (8 points)
    iPad
    Jun 6, 2016 2:20 PM in response to WitchyTripod

    I Think Apple has no idea how to fix it and instead is issuing replacements as a stall tactic. This is ridiculous.

  • by theshrubbery,

    theshrubbery theshrubbery Jun 6, 2016 4:54 PM in response to ashley1227
    Level 1 (44 points)
    Jun 6, 2016 4:54 PM in response to ashley1227

    Have you tried the update released today?  9.3.3 was released today for iPad Pro 9.7".

  • by whsalumni,

    whsalumni whsalumni Jun 6, 2016 5:08 PM in response to theshrubbery
    Level 1 (12 points)
    iPad
    Jun 6, 2016 5:08 PM in response to theshrubbery

    MY iPad is on 9.3.2 and when I checked it said it was the latest update. I will keep checking they may be releasing the update in waves. 

  • by theshrubbery,

    theshrubbery theshrubbery Jun 6, 2016 5:11 PM in response to whsalumni
    Level 1 (44 points)
    Jun 6, 2016 5:11 PM in response to whsalumni

    You will need to download it from developer.apple.com

  • by Namol,

    Namol Namol Jun 6, 2016 5:23 PM in response to theshrubbery
    Level 1 (11 points)
    Apple Watch
    Jun 6, 2016 5:23 PM in response to theshrubbery

    Is that release a beta?

     

    I honestly don't think the swaps are a stall tactic, I just think that is the "genious" SOP - they tell u to restore, then swap it out if that doesn't work.  Apple has always been secretive about bugs, which I think is a terrible tactic - although in this case since the reboots have failed to make a wave in the mainstream media I guess it has worked.  If they had officially acknowledged a flaw it would have been all over.  I hope 9.3.3 fixes the bug and is OTA soon.

  • by theshrubbery,

    theshrubbery theshrubbery Jun 6, 2016 6:00 PM in response to Namol
    Level 1 (44 points)
    Jun 6, 2016 6:00 PM in response to Namol

    Yeah it's a developer beta, but I was hoping someone that was having the issue would try it out and see if it fixes it.  My iPad Pro 9.7 has always worked fine and still does under the 9.3.3 dev beta.

  • by jomiku,

    jomiku jomiku Jun 6, 2016 6:37 PM in response to theshrubbery
    Level 4 (1,129 points)
    Apple Music
    Jun 6, 2016 6:37 PM in response to theshrubbery

    The descriptions of the problem vary enough that nailing down why this happens isn't trivial. It took them a number of weeks to solve the early MacBook sudden shutdown problem - turned out to need a firmware upgrade to turn the fan on. In this case, my iPad shuts down usually 1x or 2x a day but it's almost always a "short shutdown" that takes only a few seconds. But the difference to me as a user is that iOS saves the state of each app so I haven't lost anything on a restart, except generally my place in Mail or maybe I need to load a Safari tab.

  • by theshrubbery,

    theshrubbery theshrubbery Jun 6, 2016 10:15 PM in response to jomiku
    Level 1 (44 points)
    Jun 6, 2016 10:15 PM in response to jomiku

    I agree it sounds like a very strange issue, almost like a rogue piece of code in the CoreOS that is implementing some code from the 12.9" iPad Pro running in the 9.7 without accounting for the 2GB vs. 4GB LPDDR4 RAM difference, causing a crash when it overflows or when it tries to read from an address that doesn't exist.  But the problem isn't affecting all users which is what makes it strange.  I haven't had the issue with mine, and the new beta fixed the one minor hiccup I was having, so who knows.  It's the nicest tablet I have seen or used.  I was just hoping they nailed down this one issue with the 9.3.3 release to make it the killer tablet that I have seen it as.

  • by jegelie2,

    jegelie2 jegelie2 Jun 6, 2016 10:47 PM in response to theshrubbery
    Level 1 (8 points)
    iPad
    Jun 6, 2016 10:47 PM in response to theshrubbery

    Just a simple "we know, we're working on it" would already suffice to make this a killer tablet.

  • by ashley1227,

    ashley1227 ashley1227 Jun 7, 2016 3:02 AM in response to theshrubbery
    Level 1 (8 points)
    iPad
    Jun 7, 2016 3:02 AM in response to theshrubbery

    Question: How in the world can it be a software issue if not everyone is experiencing this issue?

  • by Namol,

    Namol Namol Jun 7, 2016 3:14 AM in response to ashley1227
    Level 1 (11 points)
    Apple Watch
    Jun 7, 2016 3:14 AM in response to ashley1227

    Computers are complex devices, despite the apparent simplicity of an iPad.  For me, the issue happens about once a week.  There is probaby a magic combination of a specific set of variables thar causes it.  I have posted a similar theory to the one above that it is a memory handling issue as when mine does it I get a jetsam event usually revolving around VM-pagefile errors.  Given that many users have had the same errors across multiple copies and that it always seems to occur during app switching points to a software rather than a hardware flaw - hardware flaws tend to be more random, and cause a complete reboot of the device rather than a springboard restart.

  • by seanudal,

    seanudal seanudal Jun 7, 2016 5:49 AM in response to Namol
    Level 1 (4 points)
    Jun 7, 2016 5:49 AM in response to Namol

    My iPad Pro 9.7 has not rebooted at all since I disabled Safari using the restrictions settings. So no reboots for 2 days with Safari gone.

    I suspect their is an issue with the app. Sean

  • by rexboe,

    rexboe rexboe Jun 8, 2016 6:42 PM in response to camhabib
    Level 1 (27 points)
    Jun 8, 2016 6:42 PM in response to camhabib

    THe newest beta does not fix it. Just ceashed after updating two days ago.

  • by Yamil,

    Yamil Yamil Jun 8, 2016 7:10 PM in response to rexboe
    Level 1 (4 points)
    Jun 8, 2016 7:10 PM in response to rexboe

    Apple doesn't know what the issue is or how to fix it, so they are just hoping it goes away in ios 10. In the meantime we're stuck with a +$1000 device that randomly reboots.I've never been so dissapointed with any purchase in my life.

  • by ashley1227,

    ashley1227 ashley1227 Jun 8, 2016 7:13 PM in response to Yamil
    Level 1 (8 points)
    iPad
    Jun 8, 2016 7:13 PM in response to Yamil

    Thanks for the great news!! This will never be fixed. We have ourselves a 1000 lemon. Class Action lawsuit,,,

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