camhabib

Q: iPad Pro 9.7 Random Restart

Normally wouldn't think much of this but, I have a 2 day old iPad Pro 9.7 128GB that has restart on me twice so far. In the middle of using it, it will cut to the Apple logo on the black background for a minute before returning to the passcode screen. Oddly enough, it will accept Touch ID in place of a passcode, something it doesn't usually do when it loses power. Any idea on the cause or how to figure it out? I chatted with the tech support but they only help they could provide was to do a restore. I just performed it, but my concern is that I installed an app or enabled something causing the iPad to crash and it'll simply continue to do that due to the bad app.

Posted on Apr 13, 2016 9:38 PM

Close

Q: iPad Pro 9.7 Random Restart

  • All replies
  • Helpful answers

first Previous Page 17 of 35 last Next
  • by Aitzindari,

    Aitzindari Aitzindari Jun 14, 2016 3:10 PM in response to camhabib
    Level 1 (4 points)
    iPad
    Jun 14, 2016 3:10 PM in response to camhabib

    Same issue here. Random restarts on a 256 gb wifi only iPad Pro. I hope that Apple will fix this.

  • by whsalumni,

    whsalumni whsalumni Jun 14, 2016 4:39 PM in response to camhabib
    Level 1 (12 points)
    iPad
    Jun 14, 2016 4:39 PM in response to camhabib

    Is anyone else having problems loading iTunes store.  It won,t load even after all settings were reset.  No problem on my phone or iMac.  Tech support says they have been getting phone calls and are not sure if it's their server or the iPads, of course.  Also, there are problems with the App Store.  After the reseting the iPad it deleted a credit card from Apple Pay all by itself.  What is going to happen next?... My patience with Apple is wearing thin.  At this time I cannot recommend Apple.

  • by theshrubbery,

    theshrubbery theshrubbery Jun 14, 2016 6:44 PM in response to whsalumni
    Level 1 (44 points)
    Jun 14, 2016 6:44 PM in response to whsalumni

    Okay, I have installed iOS 10 on my 9.7" iPad Air 128 GB.  This is a completely new operating system.  It has fixed little irritations I have had here and there with iOS 9.  I haven't had a single issue and this release is truly game-changing!

  • by Myeongho Cha,

    Myeongho Cha Myeongho Cha Jun 18, 2016 10:53 PM in response to rexboe
    Level 1 (4 points)
    iPad
    Jun 18, 2016 10:53 PM in response to rexboe

    MIne is 128gb wifi + celluar version. I have a same issue.

  • by theshrubbery,

    theshrubbery theshrubbery Jun 19, 2016 12:11 AM in response to Myeongho Cha
    Level 1 (44 points)
    Jun 19, 2016 12:11 AM in response to Myeongho Cha

    Yeah, it has been fixed in iOS 10, it will be available in July to those without a developer account through the open beta, it is a huge overhaul that works great.  They have been working hard on this as it is nearly bug free.  https://beta.apple.com/sp/betaprogram/

  • by journee8,

    journee8 journee8 Jun 19, 2016 2:12 PM in response to journee8
    Level 1 (8 points)
    Jun 19, 2016 2:12 PM in response to journee8

    Hello,

     

    I have a silver 256 gb iPad pro 9.7 (cellular + wifi). I updated to 9.3.2 when it was released. Since the update the random crashes happen less frequently. Maybe 1 crash every 5 - 7 days. I am anxiously awaiting for the next update or iOS 10. I am hoping the crashes will become nonexistent with a future update.


    Journee

  • by zenjim,

    zenjim zenjim Jun 20, 2016 4:13 AM in response to camhabib
    Level 1 (8 points)
    Mac OS X
    Jun 20, 2016 4:13 AM in response to camhabib

    II've been having the same problem with random restarts on my 64GB iPad Pro 9.7". Has happened with 3 or 4 different apps so I don't think it's an app issue.

  • by Tbrainz,

    Tbrainz Tbrainz Jun 20, 2016 3:11 PM in response to camhabib
    Level 1 (4 points)
    iPad
    Jun 20, 2016 3:11 PM in response to camhabib

    Same issue, iPad Pro .9.7 128G cellular.  Random app crash to the Apple boot logo, from email, Safari.... Pretty much any app.   What I have noticed though is that some kind of media playing is often associated (memory problem?).  Also have noticed Bluetooth devices that were paired now missing and need repairing. Possibly a media/Bluetooth driver issue for the iPad Pro chipset?

  • by seanudal,

    seanudal seanudal Jun 20, 2016 10:59 PM in response to camhabib
    Level 1 (4 points)
    Jun 20, 2016 10:59 PM in response to camhabib

    I am now using iOS 9.3.3 as a Beta Tester and still crashing all the time. This is a pain. Do we need to wait until September to get a fix for this.

    Sean

  • by Kisywisy,

    Kisywisy Kisywisy Jun 22, 2016 1:13 PM in response to seanudal
    Level 1 (4 points)
    Jun 22, 2016 1:13 PM in response to seanudal

    I got my iPad Pro 9.7 32Gb cellular two days ago and has been doing random restarts since day one!! Upgraded my Air 2, which worked perfectly. Really annoyed, as it's such a fab iPad

  • by journee8,

    journee8 journee8 Jun 25, 2016 3:43 PM in response to journee8
    Level 1 (8 points)
    Jun 25, 2016 3:43 PM in response to journee8

    Does anyone know if the crash issue is mostly a problem for early adopters? About to buy my husband an iPad Pro 9.7 and I am wondering will it have the same problem as the one I bought in April.

  • by Tbrainz,

    Tbrainz Tbrainz Jun 25, 2016 4:09 PM in response to journee8
    Level 1 (4 points)
    iPad
    Jun 25, 2016 4:09 PM in response to journee8

    Quite likely you will .  Apple should recall these iPads, as they are faulty, and not fit for sale!

  • by seanudal,

    seanudal seanudal Jun 25, 2016 4:23 PM in response to Tbrainz
    Level 1 (4 points)
    Jun 25, 2016 4:23 PM in response to Tbrainz

    I have stopped using my iPad Pro and went back to my Air 2.

    I am waiting for iOS10 and if this does not work, will request a refund.

  • by Roberto3003,

    Roberto3003 Roberto3003 Jun 26, 2016 6:38 AM in response to camhabib
    Level 1 (8 points)
    Jun 26, 2016 6:38 AM in response to camhabib

    anche in Italia. Il mio iPad Pro 256 Ha fatto,i seguenti reboot

     

    Blocco iPad

    31 maggio 2016 ore 21 con internet whatapp per iPad

    02 giugno 2016 ore 13 con internet Apple Store

    03 giugno 2016 ore 9.38 usando Facebook

    22 giugno 2016 ore 17:56 chiudendo una app.con mani

    26 giugno 2016 ore 14.54 chiudendo app con mani

    Ache il precedente li faceva. Spero in un aggiornamento

  • by ken123,

    ken123 ken123 Jun 29, 2016 4:50 PM in response to camhabib
    Level 1 (18 points)
    Jun 29, 2016 4:50 PM in response to camhabib

    I am on my third replacement iPad Pro because of this restart issue. The genius bar at my store knows nothing or will not disclose anything about this being a known issue. I have noticed that this reboot only occurs after I hit the home button while using Safari. Furthermore, it only seems to happen when I leave Safari via the home button while having three or more tabs open. I have since been very careful not to exit safari while having multiple windows open. I close all tabs before leaving Safari and have not had a reboot event since. This is clearly a non rigorous investigation by me...really just an observation by a frustrated user. Maybe some of you can experiment with this as well.

first Previous Page 17 of 35 last Next