Q: iPad Pro 9.7 Random Restart

I Have worked with Senior Advisors and have sent data to Apple per their request.  I was told awhile ago that the engineers have enough data and don't need any more.  Not once have I been asked by senior advisors about my wifi setup.  All they know is to tell you to factory reset the iPad.  If Apple needs the information let them acknowledge that there is a problem and ask for the info they need.  I doubt that people in Spain, Germany, England,etc are using the same equipment and ISPs we are.  We are complaining because there is a problem and Apple is not reaching out to us.  If they need this info let them ask or are you an Apple employee?

Normally people post to community forums to try to find a solution to their problem, I see no other reason why someone would post a problem here.  I am simply trying to help you figure out the source of the problem you are having.  Your pushback to someone attempting to help is strikingly bizarre and perhaps an indication that no problem actually exists to begin with.  Sorry for trying to assist you with a problem you apparently do not want solved.

Shrubbery sounds like he works for Apple. 

Does not matter to the case WitchyTripod.

Three remarks:

1.

I had a talk with a senior advisor too, he told me to (indeed) do a factory reset, and leave the machine clean for a while.

I tried in a very rapid manner to open all apps and Safari tabs, in order to trigger the reboot. Nothing happened.

But after a while I needed my old apps and settings, so I flashed my backup back on the device.

I had the reboots again. Though ONE thing changed: instead of a white Apple logo on a black background, I now have the black logo on a white background!

I need to say, in the process I seem to have transferred from the old 9.2.2 edition (which could brick the iPad but luckily did not with mine) to the new 9.2.2 edition. And I haven't played long enough with the "clean" device to conclude there wasn't any reboot problem.

2.

The WiFi chip is a good thing to explore. Though some evidence exclude the chip as a cause, similar chips have proved to be culprits before in the days of yonder.

My setup is a TP-Link Archer C9 V1. I'm on the 2.5 GHz band; I've shut down the 5 GHz band as it was unreliable (lost connections on whichever device).

3.

Seems to me the Apple company policy is to avoid at all costs to look clueless. Problems with hardware are dealt with in small font size on obscure pages on the website, problems with software are solved silently in any update.

Thing is, the AAPL stocks may not lose value.

So, if we as a community can help providing data to nail this b****d, I for one am happy to do so. Regardless of the rigid attitude of the company. It comes with the $1000++ deal for the Apple brand device.

To conclude: I'm sure Apple will show recognition of the problem as soon as they've figured out the solution. And the recognition will come in the form of either a silent update or a hush-hush Apple Repair Extension Program.

There is a known issue with the TP-Link Archer C9 V1.  The linux kernel running on it has a vulnerability that also results in random restarts of connected devices.  Here is the white paper.

TP-Link has not released a fix for the router, However if you want to venture into the DD-WRT open wireless firmware you can get to the forum discussing this issue on this router: http://www.dd-wrt.com/phpBB2/viewtopic.php?p=1000696

The vulnerability has been verified to exist in most recent firmware versions

of the following devives:

TP-Link TL-WDR4300 V1

TP-Link WR1043ND v2

NETGEAR WNDR4500

The issue has been identified NetUSB in the most recent firmware version of the

following products (list is not necessarily complete!):

D-Link DIR-615 C

NETGEAR AC1450

NETGEAR CENTRIA (WNDR4700/4720)

NETGEAR D6100

NETGEAR D6200

NETGEAR D6300

NETGEAR D6400

NETGEAR DC112A

NETGEAR DC112A (Zain)

NETGEAR DGND4000

NETGEAR EX6200

NETGEAR EX7000

NETGEAR JNR3000

NETGEAR JNR3210

NETGEAR JR6150

NETGEAR LG6100D

NETGEAR PR2000

NETGEAR R6050

NETGEAR R6100

NETGEAR R6200

NETGEAR R6200v2

NETGEAR R6220

NETGEAR R6250

NETGEAR R6300v1

NETGEAR R6300v2

NETGEAR R6700

NETGEAR R7000

NETGEAR R7500

NETGEAR R7900

NETGEAR R8000

NETGEAR WN3500RP

NETGEAR WNDR3700v5

NETGEAR WNDR4300

NETGEAR WNDR4300v2

NETGEAR WNDR4500

NETGEAR WNDR4500v2

NETGEAR WNDR4500v3

NETGEAR XAU2511

NETGEAR XAUB2511

TP-LINK Archer C2 V1.0 (Fix planned before 2015/05/22)

TP-LINK Archer C20 V1.0 (Not affected)

TP-LINK Archer C20i V1.0 (Fix planned before 2015/05/25)

TP-LINK Archer C5 V1.2 (Fix planned before 2015/05/22)

TP-LINK Archer C5 V2.0 (Fix planned before 2015/05/30)

TP-LINK Archer C7 V1.0 (Fix planned before 2015/05/30)

TP-LINK Archer C7 V2.0 (Fix already released)

TP-LINK Archer C8 V1.0 (Fix planned before 2015/05/30)

TP-LINK Archer C9 V1.0 (Fix planned before 2015/05/22)

TP-LINK Archer D2 V1.0 (Fix planned before 2015/05/22)

TP-LINK Archer D5 V1.0 (Fix planned before 2015/05/25)

TP-LINK Archer D7 V1.0 (Fix planned before 2015/05/25)

TP-LINK Archer D7B V1.0 (Fix planned before 2015/05/31)

TP-LINK Archer D9 V1.0 (Fix planned before 2015/05/25)

TP-LINK Archer VR200v V1.0 (Fix already released)

TP-LINK TD-VG3511 V1.0 (End-Of-Life)

TP-LINK TD-VG3631 V1.0 (Fix planned before 2015/05/30)

TP-LINK TD-VG3631 V1.0 (Fix planned before 2015/05/31)

TP-LINK TD-W1042ND V1.0 (End-Of-Life)

TP-LINK TD-W1043ND V1.0 (End-Of-Life)

TP-LINK TD-W8968 V1.0 (Fix planned before 2015/05/30)

TP-LINK TD-W8968 V2.0 (Fix planned before 2015/05/30)

TP-LINK TD-W8968 V3.0 (Fix planned before 2015/05/25)

TP-LINK TD-W8970 V1.0 (Fix planned before 2015/05/30)

TP-LINK TD-W8970 V3.0 (Fix already released)

TP-LINK TD-W8970B V1.0 (Fix planned before 2015/05/30)

TP-LINK TD-W8980 V3.0 (Fix planned before 2015/05/25)

TP-LINK TD-W8980B V1.0 (Fix planned before 2015/05/30)

TP-LINK TD-W9980 V1.0 (Fix already released)

TP-LINK TD-W9980B V1.0 (Fix planned before 2015/05/30)

TP-LINK TD-WDR4900 V1.0 (End-Of-Life)

TP-LINK TL-WR1043ND V2.0 (Fix planned before 2015/05/30)

TP-LINK TL-WR1043ND V3.0 (Fix planned before 2015/05/30)

TP-LINK TL-WR1045ND V2.0 (Fix planned before 2015/05/30)

TP-LINK TL-WR3500 V1.0 (Fix planned before 2015/05/22)

TP-LINK TL-WR3600 V1.0 (Fix planned before 2015/05/22)

TP-LINK TL-WR4300 V1.0 (Fix planned before 2015/05/22)

TP-LINK TL-WR842ND V2.0 (Fix planned before 2015/05/30)

TP-LINK TL-WR842ND V1.0 (End-Of-Life)

TP-LINK TX-VG1530(GPON) V1.0 (Fix planned before 2015/05/31)

Trendnet TE100-MFP1 (v1.0R)

Trendnet TEW-632BRP (A1.0R)

Trendnet TEW-632BRP (A1.1R/A1.2R)

Trendnet TEW-632BRP (A1.1R/A1.2R/A1.3R)

Trendnet TEW-634GRU (v1.0R)

Trendnet TEW-652BRP (V1.0R)

Trendnet TEW-673GRU (v1.0R)

Trendnet TEW-811DRU (v1.0R)

Trendnet TEW-812DRU (v1.0R)

Trendnet TEW-812DRU (v2.xR)

Trendnet TEW-813DRU (v1.0R)

Trendnet TEW-818DRU (v1.0R)

Trendnet TEW-823DRU (v1.0R)

Trendnet TEW-MFP1 (v1.0R)

Zyxel NBG-419N v2

Zyxel NBG4615 v2

Zyxel NBG5615

Zyxel NBG5715

I have an Asus router and have random restarts. So I doubt if it has anything to do with the router because my Asus is not in the list.

The vulnerability of which the white paper speaks, is a certain case of an "overly long computer name" on a device, which leads to a possibility for code injection into the router. It leads to reboots of the router. Not of the connected computer or device.
This is not relevant in any angle.

This is the issue and almost every router is affected if it was produced prior to the NetUSB problem being found in the linux code.  This is definitely what is causing the problem with the iPad Pro 9.7".

This now explains why I was having kernel panics in a macOS MacBook Pro at one of my homes and not at the other.

It's actually a NetUSB issue.  I personally had a connection issue with a 4th Generation Apple TV connected through my ASUS router until I updated the firmware to the latest version.

Macbook Pro Keeps Restarting OSX El Capitan (Kernel Panic)

Kernel Panic caused most likely due to wifi router

http://www.tonymacx86.com/threads/solved-kernel-panic-after-el-capitan-install.1 75108/

http://www.securityweek.com/asus-routers-plagued-command-execution-vulnerability

Problem identified.  Now update or replace your routers.

Same issue here.

Apologies if another commenter has already stated this...

No matter how many contacts folks have made with Apple Geniuses, advisers on phone, etc. it is always a good idea if everyone experiencing a problem like this fills out a feedback request.  I don't know how many of these need to be filled out for Apple to realize the canary has died in the coal mine, but it certainly seems safe to say that the more the better.  Here is the link to the iPad feedback site.  You could simply cut and paste the OP's comment in the description box.

http://www.apple.com/feedback/ipad.html

9.7" iPad Pro running iOS 9.3.2

TWC Internet-Ultimate 200

Apple Time Capsule

Max. internet download speed=200 Mbps. (Never goes much below 80 Mbps.)

Max internet upload speed=25 Mbps.  (Quite consistent)

Cheers, Mr. Luigi

Hey Mr. Luigi,

What is the model number of your time capsule?

All the model and part numbers..

http://en.wikipedia.org/wiki/Apple_Time_Capsule

Also is the firmware on your Time Capsule up to date:

Update the software on your AirPort base station - Apple Support

Best,

Jason

That is one issue that allows for malicious code to take over the router.  There are other consequences for having the non-uniform packet size, namely causing applications and things like a springboard program or other daemons to crash.

This is the issue, the unique wi-fi chip utilized in the 9.7 iPad Pro was the dead giveaway.  This is not an issue with an up-to-date Apple product, but the router that you are using to get online.  To ensure you don't run into NetUSB issues, get a router that doesn't have a built-in USB port for file sharing or printer sharing.  If you do get one with these features make sure to keep it updated.  I have never had a problem with Ubiquiti EdgeMax Routers or their UniFi WAPs but I have with the top of the line ASUS router (the one that has like 12 antennae). 

The issue was so similar to this iPad problem you are having, except it was my Apple TV that kept crashing out of programs to the Apple boot image, ASUS had fixed the NetUSB problem in a firmware update, and it not only fixed the crashing but also boosted performance overall.

I updated my Netgear Firmware and I am still getting crashes. What is going on here? This is unacceptable Apple!!

We have two iPad Pro 9.7 both using the same router one has the restart problem one doesn't. I have always updated my router firmware and still have the problem. I am on the latest firmware right now and still have the problem.

IO in Italia ho,avuto,moltissimi riavvii casuali anche non collegato in Wi-Fi ma con la Sim. Ho parlato con l'assistenza e hanno detto che mi diranno qualcosa in pochi giorni . I riavvii:

Blocco iPad

31 maggio 2016 ore 21 con internet whatapp per iPad

02 giugno 2016 ore 13 con internet Apple Store

03 giugno 2016 ore 9.38 usando Facebook

22 giugno 2016 ore 17:56 chiudendo una app.con mani

26 giugno 2016 ore 14.54 chiudendo app con mani

6 luglio 2016 ore 13.15 Safari

9 luglio ore 12 avvio iPad

Just updating the router doesn't mean the new firmware of the router has fixed the NetUSB problem, some companies haven't found a way to fix the NetUSB problem and it affects millions of routers all around the world.

What Model is your router and what firmware version are you currently using.  Some routers may end up needing to be replaced due to the NetUSB bug that is not Apple's issue.