Q: iPad Pro 9.7 Random Restart

I agree. The Wifi solution is complete and utter nonsense. Disregard it.

Apple has offered a replacement iPad, but has anyone who had a replacement had the problem fixed?

As soon as I hit the home button after posting it did it again.  With this newest IPad it isn't as frequent.  As others have said it seems to be a home button issue.  If Apple has to recall all of these because it is a hardware issue their stock and sales will tank.  Shrubbery is just trying to deflect the issue away from Apple and to the consumer.

I Agree!! Disregard Shrubbery!!

Ragweed I am using my 4th IPad and this one is the best.  It still does it But not as frequent.

Rexboe,

The Asus RT-AC66R with the latest update still contains the NetUSB security hole, which has been a huge issue for routers that have a USB port that can be shared between computers.  Not only will it cause kernel panics on Unix-based systems like linux, macOS or iOS, but it opens up your system to potential hackers.  You can see the release notes of the updates and not a single one addresses the NetUSB flaw:

https://www.asus.com/us/Networking/RTAC66R/HelpDesk_Download/

Here is an explanation of the issues with the RT-AC66R:

http://routersecurity.org/checklist.php

I think you are in luck however as there is a DD-WRT firmware release to make this router stable:

http://www.dd-wrt.com/phpBB2/viewtopic.php?p=1004229&sid=ddcf370629f11504ead5efed a76a5ec3

Best.

whsalumni,

The Apple AirPort Extreme Base Station is no longer sold by Apple.  The product was pulled from the shelves at the same time that they released the most current update 7.7.7 and 7.6.7 depending upon which version of it you have.

Apple did not release why they pulled this item, it was thought that it was due to the impending FCC deadline for having the 802.11ac standard as approved in place, and the product uses an Apple variant.  However they never released the reason for this item pull.  It very well could be because of this compatibility issue occurring between the two Apple products that was discovered with the new Wi-Fi chip being used.

If you have another USB-free wireless router available, I would try hooking it up and seeing if it corrects the issue you are having with the iPad Pro.  If it does than your warranty for the iPad Pro will cover the AirPort Extreme Base Station too, and I would wait until Apple releases their replacement for the old AirPort Base Station, and then call them and explain how you came upon this issue.

If you don't have another wireless router, you could go to a local Best Buy or Fry's and just get a cheap wireless router that doesn't have a USB port (to be sure you aren't inheriting a NetUSB flaw) and see if the router fixes your issue, you always have 30 days to return it to either store.

Believe it or not, I am merely trying to help in what seemed to me to be an odd issue happening to a small number of people.  It's also good to make sure your network is secure and if it has the NetUSB flaw, it is not.  I'm not getting anything out of helping here other than the satisfaction of trying to help others, so please don't impugn my integrity.

Best of luck.

Jegelie2,

I am not getting anything for helping here, just trying to diagnose an odd issue and perhaps enhance the security of wireless networks.  I have had this very issue with the Apple TV but thankfully ASUS had a fix for my particular router, otherwise I would have been having the same problem with my 9.7" iPad Pro.  I was particularly curious about this issue that was being seen by several people because I was trying to replicate it with my two separate networks, and I couldn't get it to crash. (An Asus Router and Extender & A large Ubiquiti UniFi wireless system w/ an EdgeMax Router)

If you are having this issue, you should try to see if you have a router that is affected by the NetUSB flaw as it is a huge hole for hackers to exploit.  I can look up your router for you to see if you have this issue with the router you use.  Many routers can use open-source linux firmware that fixes the security issue, so you may not need to purchase anything, just flash the router with an alternate OS.

Ashley1227,

Feel free to disregard me, but your router has a security flaw that can be exploited very easily, whether you think it is causing an issue for your iPad Pro or not.  You are fortunate to have a router that has open-source firmware available for it:

http://www.dd-wrt.com/phpBB2/viewtopic.php?p=913695

Hope you give it a try.

Ragweedd,

At least let me see if your router is affected by the NetUSB exploit.  What model wireless router are you using?

Just trying to help here.

I Travel with my iPad and use the built in LTE a lot, and it reboots even with WiFi turned off and just using the LTE.

Okay, but do you have a regular wi-fi router that you use when you aren't traveling?  I'd be curious to know what model router you normally connect to when you do.

Hello,

For sake of argument I decided to try what the apple senior adviser suggested with iPad pro 9.7 number 5 even though I think she was full of it. She suggested I set the iPad up as new and do not install any backups. Of course that did not work. About 3 hours after I set it up it crashed while I was switching apps.

THe crashing of these iPad pros 9.7 reminded me of something that used to happen when I used to use low end Windows pcs with weak processors or only 1-2 Gb of RAM. During heavy use, multitasking, or when a lot of windows were open the PC would freeze up. Usually you would have to shut it down and restart the computer. I wonder if it is something similar happening with The iPad Pro 9.7 devices.

As for the Wifi/router issue I don't know much about that. I've have had my iPads pros 9.7 crash outside when my wifi was off and the device was using Verizons network. Where does that fit in the wifi/router theory?

One last thing I'll mention is that I have had significantly less crashes with 9.3.2 then 9.3.1.

theshrubbery,

Thanks for trying to help, but you have been misinformed.  Go to the accessories page on the Apple website.  You will find my router listed as being for sale.  To double check I called sales and was told the Air Port Extreme has never been pulled from the shelf.  It is the same one I have--the newest.  And my firmware is up to date.

I then called and spoke to a Senior Advisor.  She said if it was wifi it would constantly happen and not be random.  She used to send replacements but is now putting in tickets.  She believes the more they get the more attention they will give.  That remains to be seen.  She has now sent in at least 20 tickets, so I do not believe it is a small number of people who are having the problem.

I don't believe it is wifi for 2 reasons.  It happens to people using airplane mode and LTE.  Also it seems to happen to me when I press the home button, especially when leaving Safari. The usage and standby times on the battery page disappear and the ITunes Store won't load.

None of my devices at home have random reboots. Only this new iPad Pro 9.7 and we have a few other iPads.

If Apple used a WiFi chip that allows a router to reboot it and ONLY used this on this model, then it is a hardware problem and they are at fault.

Imagine if your car stalled because it had a part that could be controlled by your phone.

So by using this defective WiFi chipset in this model iPad, they have caused the problem.

I do not believe this is a WiFi problem, more something to do with the home button.