Q: iPad Pro 9.7 Random Restart

BeyondtheTech,

I emailed Tim Cook in May and received a call from Executive Relations who connected me with a Special Senior Advisor. My IPads data was down loaded using my IMac. Also, I kept a log of the restarts.  After the log was emailed to him I was told not further data was necessary and I would be contacted by him when he heard back from the engineers.  I am still waiting.  I think all this was an effort to appease me.  It seems that many Apple employees have never heard about the 9.7 problems.  All their heads are in the sand. 

Now my private email keeps telling me that my settings are wrong and my email cannot be downloaded.  I contacted their customer service and everything is set up perfectly.  Once, again it is the IPad.  I have an appointment with the "Genius  Bar" today.  Lets see how much a waste of time this is.

This is all a waste of time. Apple will never admit to this. I am so upset. I paid $1000 for this lemon.

Omg!! Another crash pressing the Home Button. What is going??

Hi Ashley, I have no more issues with the restarting problems after I contact the apple support on chatting they help me with the step by step on opening general > settings and diagnostics and usage and they figured out for me what cause the battery to drain and iPad restart randomly after that they told me to reset network settings, after resetting the network settings battery seems normal again. Before it decreased 1% by 14 minutes and around 6 hours of usage I must charged it again but look at this screenshot after I made a complain to the Apple chat hopefully the random restart will not appear again *finger crossed* hope I can help you

before complaining to the Apple chat

I didn't have the screenshot of it as low as 4% as my iPad Pro does random restart on 28%

and I lost the usage and standby data as -

After complaining to the Apple chat

No random restart for a day after complaining it to the apple chat hopefully it will stay like this

This is a bunch of baloney!! I tried that and there are still restarts.Apple fix this already!!

Ashley,  I have my 4th Pro and it restarts the least of all.  It seems to do it when I hit the home button.  My IPhone 6 Plus  also running IOS 9.3.3 has no problems.  Why.  Apple won't say.  I saw one of the managers at my local Apple Store and he suggested I use gestures instead of the home button.  I am trying to train myself not to touch the home button as an experiment.  If it works it will be wonderful.  Go to settings---multitasking---gestures and it will tell you how to do it.  It is worth a try.  Nothing else has worked.

The good news is it seems to be fixed in the next os. Haven't had a restart since I started using it.

Same here. All gone and I still have my original purchase. Thank you for all the security updates.

I tried reading all the security fixes in 9.3.3 and couldn't finish.

The jackers got right down to the kernel. I looked at the restarts as protection, a last ditch firewall.

I read incidia has a jailbreak for 9.3.3 finally. Huh. Finally! It was released a few weeks ago. If you ipad and phone users thought the restarts were an inconvenience, the new incidia has you install it, every time you restart. You are owned.

Plus, you drive the price up. More people needed, finding more hacks, because you give incidia your ID, personal info, password and machine. This time, down to the kernel.

Keep fiddling. I hope some day soon, any one who uses that stuff will just plain have to buy a new machine. No excuses. Warranty voided. Four replacements, what a joke.  Refurbs. What did you hope to gain?

This is funny. An Apple advert for the iPad Pro 9.7 haha https://youtu.be/1zPYW6Ipgok

I no longer use mine after the reboots got worse using Public Beta 2.

Now the thing restarts at any time with any app. It is a paper weight next to my bed.

I would strongly advise schools and companies to avoid this iPad until Apple have fixed the problem.

You do not want an entire staff of people angry at the IT Department.

This is all a big conspiracy theory and you people are imaginary with an issue that does not exist.

Apple protects my data and ID. You'll be happier on the droid side.

Still no restarts since 9.3.3 It's exactly what I expected. Thank you for the update.

Just like the advice from Senior Advisors the advice from the Apple Store Manager is wrong.  IPad restarted when swiping to close Safari.  Nothing works to stop the random restarts.  Hope 10 will do it.

9.3.3 solved all restart issues. Thank you for all your hard work. No one app crash or random restart for three days plus.

Pro 9.7, wi-fi, 128 gig, 2.5 gig iCloud save. Safari, Gmail using Apple gathering, Apple Extreme, 7.7.7 firmware update, Mortorola Surf Board, 24/7, 61 to 62.9 Mbps down, 6.29 Mbps up. Used for personal song writing, Auria, 48 Track simultaneous recording DAW, GarageBand used flawlessly. Essentials. Voice Record Pro. Many music apps. Gaming, Gangstar 4, latest update, MC5 update 10, Real Car Racing 3, Asphalt 8, entire series of Grand Theft Auto, Real Guitar, Real Drums, SampleTank, full load, Audiobus, using midi over Bluetooth LE, Bluetooth for playback of original and purchased music, Apple calender where malicious attacks occurred, no intrusion, no damage. Attack from Africa, unsuccessful. Pages, Doc's, Notes, iSecurity, three outdoor cameras, Hootoo iMemomate, no data loss, blink eye transfers. Find iPhone. Three flight games, two Z games. Safe and Secured, after pending update loaded on its own.  Also used iPad Pro to disassemble a church calendar Windows attack, three attempts, zero intrusion after found. Fixed, safe, secured. Thank you !!!!!

I'm glad somebody thinks so, mine still does it. Sometimes it will be fine for 4 or 5 days, but it still does it. This is NOT solved.