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Q: iPad Pro 9.7 Random Restart

Normally wouldn't think much of this but, I have a 2 day old iPad Pro 9.7 128GB that has restart on me twice so far. In the middle of using it, it will cut to the Apple logo on the black background for a minute before returning to the passcode screen. Oddly enough, it will accept Touch ID in place of a passcode, something it doesn't usually do when it loses power. Any idea on the cause or how to figure it out? I chatted with the tech support but they only help they could provide was to do a restore. I just performed it, but my concern is that I installed an app or enabled something causing the iPad to crash and it'll simply continue to do that due to the bad app.

Posted on Apr 13, 2016 9:38 PM

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Q: iPad Pro 9.7 Random Restart

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  • by kcobbs,

    kcobbs kcobbs Sep 19, 2016 10:40 AM in response to locsei
    Level 1 (34 points)
    Sep 19, 2016 10:40 AM in response to locsei

    Yeah, Safari may have been in the background, but if it was it wasn't using the 'go back' tab on it.  The 'go back' was used after I was in the Contact file which now lets you tap on a address on file and sends you to the Map file with a 'go back' tab at the left. When I tapped tha 'go back' to Contact file that's when the crash happened.  Unlike the other crashes we've been having this one tried to 'go to' the whole screen had a spinning machine but then gave up and displayed a log on.  No Apple display.    That's the only crash I've seen since iOS 10.  So things are working a lot more than before!!! 

  • by ClearHead,

    ClearHead ClearHead Sep 23, 2016 3:10 AM in response to camhabib
    Level 1 (8 points)
    Sep 23, 2016 3:10 AM in response to camhabib

    Have been using iOS 10.0.1 for a day, no crash yet, but the multitasking performance is a lot worse than iOS 9. The Ipad can't seem to be able to handle more than a couple of apps at a time. Is it still possible to downgrade?

  • by Sloonom,

    Sloonom Sloonom Sep 23, 2016 5:45 AM in response to ClearHead
    Level 1 (4 points)
    Sep 23, 2016 5:45 AM in response to ClearHead

    i deactivated the "Auto light adjust" function and "auto update" in the app store. Don't know why, but since then i did not had any restart. I had the feeling that it crashes when i changed my the light in the room (camera / window etc) . Well, another try.

  • by ClearHead,

    ClearHead ClearHead Sep 23, 2016 6:49 AM in response to Sloonom
    Level 1 (8 points)
    Sep 23, 2016 6:49 AM in response to Sloonom

    I experienced the same issue also. When the light changes, the ipad will lag, especially when playing intensive games.

  • by kcobbs,

    kcobbs kcobbs Sep 24, 2016 12:32 PM in response to kcobbs
    Level 1 (34 points)
    Sep 24, 2016 12:32 PM in response to kcobbs

    Hummm, I take back calling my previous response a 'crash'.  As I said it though, it was a crash because I was tapping the Go Back so it would go back to the Apple Contact from the Apple Map file. I think now that it was just a crash on the Apple Map app.  The reason is due to my being on the Map app, by itself, and it crashed exactly the same as when I was using the 'go back' tab. So, I haven't had a crash on my iPad Pro 9.7 since converting to iOS 10!!

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