HT205362: Set up Find My iPhone, iPad, Apple Watch, and Mac

Learn about Set up Find My iPhone, iPad, Apple Watch, and Mac

vasquej4

Level 1 (8 points)

iOS Apps

Q: my fingerprint doesnt work andi forgot my password

I forgot my 6 digit passcode and my finger print doesn't work how cani reset this issue

iPhone 5s, iOS 9.3.1

Posted on Apr 13, 2016 9:49 PM

I have this question too

Q: my fingerprint doesnt work andi forgot my password

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by léonie,

léonie Apr 13, 2016 11:42 PM in response to vasquej4
Level 10 (105,908 points)

iCloud

Apr 13, 2016 11:42 PM in response to vasquej4

If iPhone is disabled because you forgot your passcode or entered an incorrect passcode too many times, you can restore iPhone from an iTunes or iCloud backup and reset the passcode. For more information, see Restore iPhone.
If you get a message in iTunes that your iPhone is locked and you must enter a passcode, see support.apple.com/HT204306.
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