Network Problem El Capitan

Question

Level 1

8 points

Network Problem El Capitan

I have an macbook pro and after an update the network isn't working.

After a lot of searching on the web I found out that it was Incompatible Kernel Extension Configuration Data: ver. 3.28.1 that caused the problem but I have tried everything that support suggests and reinstalled El Capitan but problem remains.

As you can see I have the following

Incompatible Kernel Extension Configuration Data:

Version: 3.30.1

Kilde: Apple

Installeringsdato: 11/04/2016 11.11

If I start in secure mode WiFi/Ethernet works - and then when i restart the Mac it works to - but is there anything I can do, so that WiFi/Ethernet work without the secure mode boot first.

MacBook Pro (17-inch Late 2011), OS X El Capitan (10.11.4)

Posted on Apr 14, 2016 3:45 AM

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Answer 1

Apr 14, 2016 4:17 AM in response to budolfsen

Updating the OS to 10.11.4 should fix it.

There is also a little command that you can run in the Terminal to update just the problematic kernel extension - see here:

If the Ethernet connection on your Mac stopped working recently - Apple Support

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Answer 2

budolfsen Author

Level 1

8 points

Apr 14, 2016 4:34 AM in response to Luis Sequeira1

I have updated to 10.11.4 and I have run the kernel update but it hasn't fixed the problem.

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Answer 3

Apr 14, 2016 11:38 AM in response to budolfsen

After rereading your post I see that this should not be the same problem - the problematic version was 3.28.1, and you already have 3.30.1. FWIW I have the same version and have no problem connecting using Ethernet (via the Thunderbolt to Ethernet adapter, as my mac is a rMBP).

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Answer 4

BobHarris

Level 9

57,035 points

Apr 14, 2016 12:00 PM in response to budolfsen

What do you mean "Secure" mode? Are you talking about "Safe" mode, where you hold the "Shift" key during boot?

If that is the case, then I would wonder if you have any 3rd party kernel extensions, 3rd party launch daemons or 3rd party launch agents that are interfering, such as anti-virus or even LittleSnitch kind of additions?

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Answer 5

Apr 14, 2016 1:00 PM in response to budolfsen

Can you created another user and check.

If the problem is already here, go to Your hard drive/ Library/Preferences

Move com.apple.networkextension.plist and all "network files" on your desktop and restart your Mac

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Answer 6

budolfsen Author

Level 1

8 points

Apr 15, 2016 12:04 AM in response to BobHarris

Hi Bob

Yes I do mean Safe Mode.... Is there any way to check if any 3rd party kernel extensions is causing the problem.

I wonder why this suddenly has occured after a update of El Capitan, cause I havve a virusprogram installed and it has never caused any problems.

I have also tried Richi69210s solution by creating a new user - and deleted all the network files - but same problem.

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Answer 7

BobHarris

Level 9

57,035 points

Apr 15, 2016 5:33 AM in response to budolfsen

Anti-virus, Mac cleaners, and memory cleaners are typically not recommended by many of the forum contributes, as they often cause more problems then they have ever solved on OS X. Please read:

How does Mac OS X protect me?

<http://www.thesafemac.com/mmg-builtin/>

I wonder why this suddenly has occured after a update of El Capitan, cause I havve a virusprogram installed and it has never caused any problems.

Anti-virus apps get so intimate with OS X, using undocumented interfaces, or just reaching into kernel structures without any protection, that any change in the operating system can cause the anti-virus app to start misbehaving, or start to become destructive.

Is there any way to check if any 3rd party kernel extensions is causing the problem.

EtreCheck will list all the 3rd party additions. You can post the output as a reply and someone will give you their 2 cent opinion on it (I will warn you the first thing will be to uninstall the anti-virus 🙂).

<https://discussions.apple.com/docs/DOC-6174>

<http://etrecheck.com>

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Answer 8

budolfsen Author

Level 1

8 points

Apr 15, 2016 8:07 AM in response to BobHarris

Here is the etrecheck file- hope someone has an idea about what is wrong...

I have uninstalled the virusprogram

EtreCheck version: 2.9.11 (264)

Report generated 2016-04-15 17:03:34

Download EtreCheck from https://etrecheck.com

Runtime 4:14

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Hardware Information: ⓘ

MacBook Pro (17-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,3

1 2,4 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 190

Video Information: ⓘ

Intel HD Graphics 3000

Color LCD 1920 x 1200

AMD Radeon HD 6770M - VRAM: 1024 MB

System Software: ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

Disk Information: ⓘ

TOSHIBA MK7559GSXF disk0 : (750,16 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 748.93 GB (526.79 GB free)

Core Storage: disk0s2 749.30 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information: ⓘ

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Configuration files: ⓘ

/etc/sysctl.conf - File exists but not expected

/etc/hosts - Count: 37

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.0.10 - 2015-11-21) [Support]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.0.10 - 2015-11-21) [Support]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.0.10 - 2015-11-21) [Support]

[loaded] org.virtualbox.kext.VBoxUSB (5.0.10 - 2015-11-21) [Support]

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-04-15) [Support]

[not loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8 - 2016-04-15) [Support]

[not loaded] com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8 - 2016-04-15) [Support]

/System/Library/Extensions

[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.5 - 2016-04-14) [Support]

[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.3.6-6 - SDK 10.9 - 2016-04-14) [Support]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.11-3 - SDK 10.9 - 2016-04-14) [Support]

~/Library/Application Support/Transmit/Transmit Disk.app

[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6 - 2015-02-05) [Support]

System Launch Agents: ⓘ

[not loaded] 9 Apple tasks

[loaded] 165 Apple tasks

[running] 64 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 43 Apple tasks

[loaded] 155 Apple tasks

[running] 91 Apple tasks

Launch Agents: ⓘ

[running] com.Logitech.Control Center.Daemon.plist (2015-04-08) [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-09) [Support]

[running] com.extensis.FMCore.plist (2015-03-25) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-06) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2012-12-17) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2016-02-01) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-02-01) [Support]

[running] com.wacom.pentablet.plist (2014-12-23) [Support]

[running] com.wacom.wacomtablet.plist (2015-12-16) [Support]

[running] com.xrite.colormunkid.plist (2014-10-24) [Support]

[running] com.xrite.device.message.plist (2014-10-24) [Support]

[loaded] com.xrite.device.softwareupdate.plist (2014-06-23) [Support]

Launch Daemons: ⓘ

[not loaded] com.adobe.SwitchBoard.plist (2016-04-08) [Support]

[not loaded] com.adobe.adobeupdatedaemon.plist (2016-03-16) [Support]

[loaded] com.adobe.agsservice.plist (2015-09-01) [Support]

[loaded] com.adobe.fpsaud.plist (2016-04-05) [Support]

[loaded] com.apple.installer.osmessagetracing.plist

[loaded] com.barebones.authd.plist (2013-01-16) [Support]

[not loaded] com.dymo.pnpd.plist (2012-09-11) [Support]

[loaded] com.ea.origin.ESHelper.plist (2013-03-07) [Support]

[loaded] com.github.GitHub.GHInstallCLI.plist (2014-12-13) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-06) [Support]

[running] com.hanynet.icefloor.plist (2016-01-15) [Support]

[not loaded] com.lsreset.plist (2015-01-20) [Support]

[loaded] com.mac.adg.SquidMan.plist (2013-08-05) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2012-12-17) [Support]

[loaded] com.teamviewer.Helper.plist (2016-02-01) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2016-02-01) [Support]

[loaded] com.wacom.displayhelper.plist (2015-12-16) [Support]

[running] com.xrite.device.xrdd.plist (2014-06-23) [Support]

[not loaded] org.virtualbox.startup.plist (2015-11-21) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2012-05-03) [Support]

[loaded] com.adobe.ARM.[...].plist (2016-04-09) [Support]

[running] com.spotify.webhelper.plist (2016-04-12) [Support]

[failed] com.synology.CloudStation.plist (2016-04-08) [Support]

[loaded] com.synology.CloudStationDrive.plist (2016-04-15) [Support]

[not loaded] org.virtualbox.vboxwebsrv.plist (2015-11-21) [Support]

User Login Items: ⓘ

Alfred 2 Program (/Applications/Alfred 2.app)

Dropbox Program (/Applications/Dropbox.app)

Matrox PowerDesk Program (/Applications/Matrox PowerDesk.app)

TrustboxCore Program Hidden (/Applications/Trustbox.app/Contents/Resources/TrustboxCore.app)

Other Apps: ⓘ

[running] com.Matrox.PowerDesk.38112

[running] com.dymo.pnpd

[running] com.etresoft.EtreCheck.101792

[loaded] com.fiplab.MailTabHelper

[running] com.fiplab.mailtab.37152

[running] com.getdropbox.dropbox.27872

[running] com.google.Chrome.33632

[loaded] com.lsreset

[failed] com.macpaw.CleanMyMac3.Scheduler

[running] com.runningwithcrayons.Alfred-2.101152

[running] com.synology.CloudStationUI.58592

[running] com.wacom.ConsumerTouchDriver.124832

[running] com.wacom.TabletDriver.19872

[running] com.wacom.WacomTouchDriver.56672

[loaded] 420 Apple tasks

[running] 187 Apple tasks

Internet Plug-ins: ⓘ

DYMO NPAPI Addin: 1.0 - SDK 10.4 (2012-09-11) [Support]

Default Browser: 601 - SDK 10.11 (2016-03-12)

AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2016-04-09) [Support]

DYMO Safari Addin: Unknown - SDK 10.4 (2012-09-11) [Support]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-12-16) [Support]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-04-09) [Support]

AdobePDFViewerNPAPI: 11.0.04 - SDK 10.6 (2013-09-13) [Support]

FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-08) [Support]

Silverlight: 5.1.30514.0 - SDK 10.6 (2014-08-25) [Support]

QuickTime Plugin: 7.7.3 (2016-03-12)

Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-08) [Support]

AdobePDFViewer: 11.0.04 - SDK 10.6 (2013-09-13) [Support]

JavaAppletPlugin: Java 8 Update 73 build 02 (2016-04-08) Check version

User internet Plug-ins: ⓘ

Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

Safari Extensions: ⓘ

Open in Internet Explorer - Parallels - http://www.parallels.com (2015-06-01)

3rd Party Preference Panes: ⓘ

Flash Player (2016-04-05) [Support]

FUSE for OS X (OSXFUSE) (2014-10-19) [Support]

Java (2016-02-10) [Support]

Logitech Control Center (2015-05-13) [Support]

NTFS-3G (2010-10-11) [Support]

WacomTablet (2015-12-16) [Support]

Time Machine: ⓘ

Skip System Files: YES - System files not being backed up

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 748.93 GB Disk used: 222.13 GB

Destinations:

TimeMachine [Network]

Total size: 1.96 TB

Total number of backups: 67

Oldest backup: 22/12/2013 14.52

Last backup: 08/04/2016 16.40

Size of backup disk: Adequate

Backup size 1.96 TB > (Disk used 222.13 GB X 3)

Top Processes by CPU: ⓘ

21% Google Chrome Helper(24)

10% mdworker(2)

9% WindowServer

7% Google Chrome

3% kernel_task

Top Processes by Memory: ⓘ

2.20 GB Google Chrome Helper(24)

742 MB kernel_task

262 MB Google Chrome

131 MB Finder

123 MB MailTab for Gmail

Virtual Memory Information: ⓘ

135 MB Free RAM

7.86 GB Used RAM (1.09 GB Cached)

512 KB Swap Used

Diagnostics Information: ⓘ

Apr 15, 2016, 04:46:04 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-04-15-164604_[redacted].cr ash

com.wacom.PenTabletDriver - /Library/Application Support/Tablet/PenTabletDriver.app/Contents/MacOS/PenTabletDriver

Apr 15, 2016, 04:44:38 PM Self test - passed

Apr 15, 2016, 04:16:45 PM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-04-15-161645_[redacted].cr ash

Apr 15, 2016, 12:55:29 PM ~/Library/Logs/DiagnosticReports/LCCDaemon_2016-04-15-125529_[redacted].crash

com.Logitech.Control Center.Daemon - /Library/Application Support/Logitech.localized/*/LCCDaemon.app/Contents/MacOS/LCCDaemon

Apr 15, 2016, 12:30:10 PM ~/Library/Logs/DiagnosticReports/LCCDaemon_2016-04-15-123010_[redacted].crash

Apr 15, 2016, 12:04:02 PM ~/Library/Logs/DiagnosticReports/LCCDaemon_2016-04-15-120402_[redacted].crash

Apr 15, 2016, 09:24:06 AM ~/Library/Logs/DiagnosticReports/FinderSync_2016-04-15-092406_[redacted].crash

com.synology.CloudStation.FinderSync - /Users/USER/*/CloudStation.app/Contents/PlugIns/FinderSync.appex/Contents/MacOS /FinderSync

Apr 15, 2016, 09:03:58 AM /Library/Logs/DiagnosticReports/AdobeAcrobat_2016-04-15-090358_[redacted].hang

/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

Apr 15, 2016, 08:47:09 AM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-04-15-084709_[redacted].cr ash

Apr 15, 2016, 08:10:49 AM /Library/Logs/DiagnosticReports/Google Chrome_2016-04-15-081049_[redacted].hang

/Applications/Google Chrome.app/Contents/MacOS/Google Chrome

Apr 15, 2016, 07:58:33 AM /Library/Logs/DiagnosticReports/Dock_2016-04-15-075833_[redacted].crash

/System/Library/CoreServices/Dock.app/Contents/MacOS/Dock

Apr 15, 2016, 07:58:33 AM /Library/Logs/DiagnosticReports/FMCore_2016-04-15-075833_[redacted].crash

/Applications/Suitcase Fusion 6.app/Contents/Resources/FMCore

Apr 14, 2016, 12:52:16 PM ~/Library/Logs/DiagnosticReports/LCCDaemon_2016-04-14-125216_[redacted].crash

Apr 14, 2016, 11:21:54 AM ~/Library/Logs/DiagnosticReports/Spotlight_2016-04-14-112154_[redacted].crash

/System/Library/CoreServices/Spotlight.app/Contents/MacOS/Spotlight

Apr 14, 2016, 07:56:02 AM ~/Library/Logs/DiagnosticReports/Matrox PowerDesk_2016-04-14-075602_[redacted].crash

/Applications/Matrox PowerDesk.app/Contents/MacOS/Matrox PowerDesk

Apr 13, 2016, 01:19:06 PM ~/Library/Logs/DiagnosticReports/LCCDaemon_2016-04-13-131906_[redacted].crash

Apr 13, 2016, 12:49:55 PM ~/Library/Logs/DiagnosticReports/LCCDaemon_2016-04-13-124955_[redacted].crash

Apr 13, 2016, 11:26:39 AM ~/Library/Logs/DiagnosticReports/Airmail 2_2016-04-13-112639_[redacted].crash

/Applications/Airmail 2.app/Contents/MacOS/Airmail 2

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Answer 9

Apr 15, 2016 8:14 AM in response to budolfsen

CleanMyMac is likely a problem. Never use these "cleaners", antivirus and stuff - cause all sorts of trouble.

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Answer 10

budolfsen Author

Level 1

8 points

Apr 15, 2016 8:24 AM in response to Luis Sequeira1

Yes proberly, but I have uninstalled it - and I wonder why that file is still there....

I thought the problem was caused by an update last saturrday - but now I wonder if the update has caused an 3rd party software or other to be a problem.

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Answer 11

Apr 15, 2016 8:31 AM in response to budolfsen

So many of the issues people have had with El Capitan have been associated with this and other "cleaners". Uninstalling may not be enough, because these programs may have already done damage by modifying your system.

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Answer 12

BobHarris

Level 9

57,035 points

Apr 15, 2016 8:39 AM in response to budolfsen

[running] com.hanynet.icefloor.plist (2016-01-15) [Support]

Appears to be a Firewall, which is the kind of software that can block network access. NOTE: I do not know anything about this product, so I could be wrong about what it does. I used Google, and then make gross assumptions from there.

[not loaded] com.lsreset.plist (2015-01-20) [Support]

[loaded] com.lsreset

Claims to intercept network connections. It is from LittleSnitch. This is yet another candidate that could be interfering.

Side comment. You may want to do some house cleaning on all the 3rd party additions you have installed, as they do take CPU, Memory, and other resources when they are loaded and running all the time. Maybe there are things you no longer use.

Also Chrome can be a resource hog, and your system is swapping to disk with all the memory your combined apps and 3rd party additions are using. You might look at keeping fewer Chrome tabs open, or looking for a more resource conservative browser.

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Answer 13

Old Toad

Level 10

216,118 points

Apr 15, 2016 9:34 AM in response to budolfsen

You can check to see if you've removed all of the files by downloading and running Find Any File to search for any files with the application's name and the developer's name in the file name. For example for CleanMyMac you'd do two searches:

1 - Name contains cleanmymac

2 - Name contains macpaw

Any files that are found can be dragged from the search results window to the Desktop for deletion.

FAF can search areas that Spotlight can't like invisible folders, system folders and packages.

Although many not be associated with the network issue Google is a resource and memory hog, less secure and phones home too much with users info. I'd try getting rid of it for a awhile, use Firefox is you don't want to use Safari, and see if there's any improvement with performance.

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Answer 14

budolfsen Author

Level 1

8 points

Apr 15, 2016 11:15 AM in response to Old Toad

Hi all

After a lot of searching using all your help it seems like I have solved the problem by removing all the icefloor, little snitch and other 3rd party software it seems like the problem is solved....

Now my Network connections work like a charm.

Thanks for all the help.

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Answer 15

Apr 16, 2016 5:24 AM in response to budolfsen

Hello everyone,

I started this morning my iMac and I am having the same issue that budolfsen was having.

I have uninstalled the avast antivirus I had but the problem remains.

My version of the Incompatible Kernel Extension Configuration Data: is also 3.30.1

Can you tell me what can I do to solve this?

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