safari freezing

Question

dean1959 Author

Level 1

4 points

safari freezing

I loaded El Capitan, now when I am using safri it works ok for a couple of minutes, and then pages freeze, especially if I go to a link from a page. Any ideas?

MacBook Pro

Posted on Apr 14, 2016 4:54 AM

Reply

Answer 1

thunderzzz

Level 6

8,468 points

Apr 14, 2016 5:50 AM in response to dean1959

Try to reset Safari settings:

1.Open Safari

2. Click on Safari menu at the top(to the right from the Apple logo)

3. Select preferences/privacy tab

4. Click on Remove all website data

5. Close Safari.

Delete Safari cache files:

1. Click on finder

2. Look for GO menu at the top

3. click on GO and hold down the option key. This will show user library folder.

4. Click on Library and look for Caches folder

5. In caches folder open com.apple.Safari folder

6. Move to trash Cache.db file.

This should solve the issue. If it will not help try to turn off Safari extentions

1.Open Safari

2. Click on Safari menu at the top(to the right from the Apple logo)

3. Select preferences

4. Find extentions tab

5. Turn off all the extentions

6. Relauch Safari

Reply

Answer 2

dean1959 Author

Level 1

4 points

Apr 14, 2016 5:49 AM in response to thunderzzz

This has helped just a little, it took longer for the freezing the happen. My Mac is also just really slow at everything now (wasn'r as slow before El Capitan)

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Answer 3

thunderzzz

Level 6

8,468 points

Apr 15, 2016 7:14 AM in response to dean1959

Run this test and post its results here.

http://www.etresoft.com/etrecheck

Reply

Answer 4

dean1959 Author

Level 1

4 points

Apr 14, 2016 6:40 AM in response to thunderzzz

ran the report, Mac freezes when I try to print to pdf or share. not sure what to do

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Answer 5

thunderzzz

Level 6

8,468 points

Apr 14, 2016 6:44 AM in response to dean1959

Try restarting your Mac in Safe mode:

- Shut down your Mac

- Wait until your computer turns off and after that press the Power button

- Right after you hear the startup tone, press and hold the Shift key

- Release the Shift key when you see a grey Apple sign and the progress bar below this sign

Shut down your Mac and turn it back on after about 30 seconds

Reply

Answer 6

dean1959 Author

Level 1

4 points

Apr 14, 2016 6:46 AM in response to thunderzzz

do i then try to run the report again? Thanks for all the help

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Answer 7

thunderzzz

Level 6

8,468 points

Apr 14, 2016 6:49 AM in response to dean1959

Yes. Try to run the scan one more time and paste report results here.

Reply

Answer 8

dean1959 Author

Level 1

4 points

Apr 14, 2016 6:51 AM in response to thunderzzz

is it normal to take a long time to start up in safe mode? Bar has stopped at around 75% load up mark for a long while now?

Reply

Answer 9

dean1959 Author

Level 1

4 points

Apr 14, 2016 7:20 AM in response to dean1959

EtreCheck version: 2.9.11 (264)

Report generated 2016-04-14 10:18:26

Download EtreCheck from https://etrecheck.com

Runtime 3:54

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Problem: No problem - just checking

Hardware Information: ⓘ

MacBook Pro (13-inch, Early 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Check Battery - Cycle count = 416

Video Information: ⓘ

Intel HD Graphics 3000

Color LCD 1280 x 800

System Software: ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

Disk Information: ⓘ

Hitachi HTS545032B9A302 disk0 : (320.07 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 318.84 GB (53.07 GB free)

Core Storage: disk0s2 319.21 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information: ⓘ

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Anywhere

Adware: ⓘ

~/Library/LaunchAgents/Javeview.update.plist

~/Library/LaunchAgents/Manroling.update.plist

~/Library/LaunchAgents/Otwexplain.AppVemoral.plist

~/Library/LaunchAgents/Otwexplain.btvlit.plist

~/Library/LaunchAgents/Otwexplain.dolnwoad.plist

~/Library/LaunchAgents/Otwexplain.uadpte.plist

~/Library/LaunchAgents/Perfetnight.AppVemoral.plist

~/Library/LaunchAgents/Perfetnight.btvlit.plist

~/Library/LaunchAgents/Perfetnight.dolnwoad.plist

~/Library/LaunchAgents/Perfetnight.uadpte.plist

~/Library/LaunchAgents/Swissfist.AppVemoral.plist

~/Library/LaunchAgents/Swissfist.btvlit.plist

~/Library/LaunchAgents/Swissfist.dolnwoad.plist

~/Library/LaunchAgents/Swissfist.uadpte.plist

14 adware files found. [Remove]

Kernel Extensions: ⓘ

/Library/Extensions

[loaded] com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-04-06) [Support]

[loaded] com.sophos.nke.swi (9.4.52 - SDK 10.9 - 2016-04-06) [Support]

[not loaded] org.virtualbox.kext.VBoxDrv (4.1.2 - 2016-04-06) [Support]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.1.2 - 2016-04-06) [Support]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.1.2 - 2016-04-06) [Support]

[not loaded] org.virtualbox.kext.VBoxUSB (4.1.2 - 2016-04-06) [Support]

Startup Items: ⓘ

VirtualBox: Path: /Library/StartupItems/VirtualBox

Startup items are obsolete in OS X Yosemite

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 163 Apple tasks

[running] 67 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 46 Apple tasks

[loaded] 158 Apple tasks

[running] 84 Apple tasks

Launch Agents: ⓘ

[running] com.activemindtechnology.GameGolfLauncher.plist (2014-04-29) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-13) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2013-11-15) [Support]

[running] com.sophos.uiserver.plist (2016-04-06) [Support]

[failed] com.tvmobili.artwork.plist (2014-12-30) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-13) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-13) [Support]

[loaded] com.adobe.fpsaud.plist (2016-04-05) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2013-11-15) [Support]

[running] com.sophos.common.servicemanager.plist (2016-04-06) [Support]

[failed] com.tvmobili.tvmobilisvcd.plist (2014-12-30) [Support]

User Launch Agents: ⓘ

[not loaded] Javeview.update.plist (2016-03-31) Adware! [Remove]

[failed] Manroling.update.plist (2016-03-31) Adware! [Remove]

[loaded] Otwexplain.AppVemoral.plist (2016-03-31) Adware! [Remove]

[loaded] Otwexplain.btvlit.plist (2016-03-31) Adware! [Remove]

[loaded] Otwexplain.dolnwoad.plist (2016-03-31) Adware! [Remove]

[failed] Otwexplain.uadpte.plist (2016-03-31) Adware! [Remove]

[loaded] Perfetnight.AppVemoral.plist (2016-03-31) Adware! [Remove]

[loaded] Perfetnight.btvlit.plist (2016-03-31) Adware! [Remove]

[loaded] Perfetnight.dolnwoad.plist (2016-03-31) Adware! [Remove]

[failed] Perfetnight.uadpte.plist (2016-03-31) Adware! [Remove]

[loaded] Swissfist.AppVemoral.plist (2016-04-01) Adware! [Remove]

[loaded] Swissfist.btvlit.plist (2016-04-01) Adware! [Remove]

[loaded] Swissfist.dolnwoad.plist (2016-04-01) Adware! [Remove]

[failed] Swissfist.uadpte.plist (2016-04-01) Adware! [Remove]

[loaded] com.adobe.ARM.[...].plist (2011-12-14) [Support]

[running] com.amazon.music.plist (2016-02-17) [Support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.divx.agent.postinstall.plist (2012-04-29) [Support]

[running] com.dtv.vgconnect.plist (2015-05-21) [Support]

[loaded] com.dtv.vgconnect.uninstall.plist (2015-09-15) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

[running] com.nds.pcshow.plist (2014-03-26) [Support]

[loaded] com.nds.pcshow.uninstall.plist (2014-07-20) [Support]

[loaded] com.pia.pia_manager.plist (2016-04-07) [Support]

[not loaded] org.virtualbox.vboxwebsrv.plist (2012-09-01) [Support]

Other Apps: ⓘ

[running] com.etresoft.EtreCheck.64032

[running] com.sophos.autoupdate

[running] com.sophos.configuration

[running] com.sophos.intercheck

[running] com.sophos.notification

[running] com.sophos.scan

[running] com.sophos.sxld

[running] com.sophos.webd

[loaded] 421 Apple tasks

[running] 176 Apple tasks

Internet Plug-ins: ⓘ

Google Earth Web Plug-in: 7.1 (2013-07-12) [Support]

Default Browser: 601 - SDK 10.11 (2016-03-12)

Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-10) [Support]

npg: 4482 (2011-11-18) [Support]

OVSHelper: 1.1 (2012-01-17) [Support]

AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-13) [Support]

FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]

DivXBrowserPlugin: 2.2 (2012-01-17) [Support]

Silverlight: 5.1.10411.0 - SDK 10.6 (2012-05-09) [Support]

QuickTime Plugin: 7.7.3 (2016-03-12)

Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]

iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-01)

PepperFlashPlayer: 21.0.0.213 - SDK 10.6 (2016-04-14) [Support]

AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-13) [Support]

SharePointBrowserPlugin: 14.2.2 - SDK 10.6 (2012-05-14) [Support]

JavaAppletPlugin: Java 8 Update 45 (2015-05-22) Check version

User internet Plug-ins: ⓘ

thinkorswim plugin_x86_64: thinkorswim_x86_64 1.0.0.0 - SDK 10.7 (2016-02-04) [Support]

tossc plugin_x86_64: TOS Sharing Center plugin_x86_64 1.0.0.0 - SDK 10.7 (2016-02-04) [Support]

OctoshapeWeb: 1.0 - SDK 10.8 (2015-09-15) [Support]

RealPlayer Plugin: Unknown

Safari Extensions: ⓘ

3rd Party Preference Panes: ⓘ

DivX (2012-01-17) [Support]

Flash Player (2016-04-05) [Support]

Flip4Mac WMV (2011-06-30) [Support]

Java (2015-05-22) [Support]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

16% mds

4% mdworker(10)

4% WindowServer

3% mds_stores

2% kernel_task

Top Processes by Memory: ⓘ

922 MB kernel_task

393 MB mdworker(10)

246 MB com.apple.WebKit.WebContent

213 MB SophosScanD

197 MB InterCheck

Virtual Memory Information: ⓘ

8.48 GB Free RAM

7.52 GB Used RAM (2.12 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Apr 14, 2016, 10:05:03 AM Self test - passed

Apr 14, 2016, 08:08:10 AM /Library/Logs/DiagnosticReports/Safari_2016-04-14-080810_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari

Apr 14, 2016, 07:42:04 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-14-074204_[r edacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

Apr 13, 2016, 10:57:45 AM /Library/Logs/DiagnosticReports/SophosAutoUpdate_2016-04-13-105745_[redacted].c rash

/Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/SophosAutoUpdate

Apr 13, 2016, 08:30:54 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-13-083054_[r edacted].cpu_resource.diag [Details]

Apr 12, 2016, 11:59:34 PM ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-04-12-235934_[redac ted].crash

/Users/USER/Library/NDSPCShowServer/NDSPCShowServer.bundle/Contents/MacOS/PCSho wServerPMWrapper

Apr 12, 2016, 05:36:46 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-173646_[redact ed].crash

/Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence

Apr 12, 2016, 04:58:29 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-12-165829_[r edacted].cpu_resource.diag [Details]

Apr 12, 2016, 02:25:59 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-142559_[redact ed].crash

Apr 12, 2016, 01:39:45 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-133945_[redact ed].crash

Apr 12, 2016, 12:31:45 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-123145_[redact ed].crash

Apr 12, 2016, 10:24:33 AM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-04-12-102433_[redact ed].crash

Reply

Answer 10

dean1959 Author

Level 1

4 points

Apr 14, 2016 7:35 AM in response to thunderzzz