Imac crashes a few times a day, mouse still works
though
<Image Edited for Personal Information>
Crashes? Kernel panics? OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Supp…
Post a recent panic report Mac OS X: How to log a kernel panic - Apple Support
Run and post an EtreCheck report http://etrecheck.com/
Lorraine,
The Hosts will likely remove your image because it shows your serial number, For the benefit of other helpers here I have captured your pertinent equipment details with the number expunged:
Thanks Allan
I dowloaded etrecheck and ran it but how do I post it here
EtreCheck version: 2.9.11 (264)
Report generated 2016-04-14 12:34:39
Download EtreCheck from https://etrecheck.com
Runtime 2:40
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Hardware Information: ⓘ
iMac (27-inch, Late 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,1
1 2.66 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
ATI Radeon HD 4850 - VRAM: 512 MB
iMac 2560 x 1440
System Software: ⓘ
OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour
Disk Information: ⓘ
WDC WD1001FALS-40U9B0 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (756.51 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H ()
USB Information: ⓘ
Seagate Backup+ Desk 5 TB
EFI (disk1s1) <not mounted> : 315 MB
Seagate Backup Plus Drive (disk1s2) /Volumes/Seagate Backup Plus Drive : 5.00 TB (4.46 TB free)
Microsoft Compact Optical Mouse 500
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Brother HL-L2320D series
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ⓘ
Mac App Store and identified developers
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 158 Apple tasks
[running] 72 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 45 Apple tasks
[loaded] 158 Apple tasks
[running] 85 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-03-30) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2016-04-05) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2016-03-05) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Other Apps: ⓘ
[loaded] 403 Apple tasks
[running] 178 Apple tasks
Internet Plug-ins: ⓘ
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-26) [Support]
FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-08) [Support]
QuickTime Plugin: 7.7.3 (2016-04-12)
Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-08) [Support]
Default Browser: 601 - SDK 10.11 (2016-04-12)
3rd Party Preference Panes: ⓘ
Flash Player (2016-04-05) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 242.84 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 5.00 TB
Total number of backups: 48
Oldest backup: 2015-12-05, 11:40 AM
Last backup: 2016-04-14, 12:03 PM
Size of backup disk: Excellent
Backup size 5.00 TB > (Disk size 999.35 GB X 3)
Top Processes by CPU: ⓘ
6% com.apple.WebKit.WebContent(19)
1% WindowServer
1% fontd
0% kernel_task
0% Safari
Top Processes by Memory: ⓘ
1.86 GB com.apple.WebKit.WebContent(19)
480 MB kernel_task
127 MB mdworker(8)
119 MB Safari
94 MB Console
Virtual Memory Information: ⓘ
29 MB Free RAM
3.97 GB Used RAM (681 MB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Apr 14, 2016, 11:46:02 AM Self test - passed
Apr 11, 2016, 09:13:15 PM ~/Library/Logs/DiagnosticReports/fontd_2016-04-11-211315_[redacted].crash
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Support/fontd
That's a very clean EtreCheck report, I don't see anything obvious there. The log you posted looks like a crash log but I don't know how to read them. It doesn't look like your iMac is having kernel panics. Try booting onto safe mode Try safe mode if your Mac doesn't finish starting up - Apple Support Be patient because it takes longer than a regular boot as the system makes some repairs and clears out some caches. Once it's completely booted up you can just restart normally. If that doesn't help report back and be specific about which apps are crashing, what happens when it crashes and what you have to do to recover from that crash. Your first post doesn't offer much valuable information.
Hi Mike, Thanks, I'll try the safe mode later, when it crashes it just completely stops working, completely frozen except for the mouse, the only way to recover is to turn it off with the power button and then turn it on again, it started a few months back just occasionally but now it's a couple times a day
I would also start into recovery, hold Command-R at startup, and run Disk Utility to repair the drive. Make note of the SMART status of the drive while you have DU open, anything other than verified indicates a failing hard drive.
You might also run the Apple Hardware Test in extended mode from disc two of your original gray install discs.
The graphics processor or logic board is failing and would have to be replaced if you want to keep using the machine. Apple would probably decline to service it because of its age. An independent service provider might be willing, but the part may no longer be available, and if it is, the cost of the service may be more than it's worth to you.
The "etrecheck" stuff is irrelevant.
Hi Linc, How can you tell that this is the problem
How can you tell that this is the problem
From the log extract.
Hello lorraine_hope,
The key phrase is "GPU Debug Info Start". It has been previously reported here (see Re: Mac Pro "GPU Debug Info Start" with ATI Radeon HD 5770) and elsewhere (http://www.mactricksandtips.com/2012/11/solve-your-mac-freezinghanging-in-mounta in-lion.html)
Thanks for posting that. I am always looking for ways to improve EtreCheck. Detecting this condition would be a valuable improvement.
Imac crashes every day
